A Light Above

unknown

Owner was great. Lamp was beautiful, works, and we just loved the shop. We will have him do other work for us.

The owner, John Ottwell, told me if I had a problem when I returned home to come back if there were any problems. He also tested the lamps to make sure they were working correctly before I left the store. Both lamps were fixed and I left the store a happy customer.

They did a great job and I have already called them for a second job.

Owner explained the possible on-going problems with the type of switch I had and suggested an effective,inexpensive alternative. Lamp now actually works, and works much better than before.

I took the lamp into John and he called me with an estimate before I got home. When I returned his call he told me he could fix my lamp for around $35.00. He said he had to order a new socket from a supplier which would take about a week. I said go ahead. He called me in less than a week and said my lamp was ready to pick up. He said as it turned out he didn't have to order a new socket but fixed my lamp with parts he had on hand at his shop. I picked up the lamp, paid him, and returned home to put the lamp up in the hall bath. The lamp worked fine, all five bulbs, but I noticed that one of the brackets holding one of the globes was installed upside down. I retuned the lamp to John who fixed the problem right away without any additional charge.

Had been there before so I was familiar with work.

I found this company on Angie's List and took my lamp there for repair. They couldn't have been nicer. John (the owner?) looked at my lamp and gave me an estimate to repair. He suggested I go have a cup of coffee and the lamp would be finished in about 15 minutes. This was a real convenience - so much better than leaving the lamp and having to come back for it. I came back about 20 minutes later and the lamp was repaired and ready to go. I would most definitely recommend this great company and I will use again.

I purchased a lamp at an antique mall. When I got it home, I realized one of the lights was hanging. (There are 2 lights in this lamp.) I took it one place and was told it needed all new wiring and would cost about $90 to $100. I decided to see if I could get another opinion, so I went to a consignment shop I frequent and was told about this company. John was very responsive and told me he could repair it for $50. He also said he thought the lamp was worth it. I left the lamp with him and got it back a couple of days later. The shade still needed a little tweaking to sit straight. I took it back to him and he straightened it out. John also gave me his opinion of the background of this lamp and it's brand which I really liked. I was very happy with A Light Above and will use them again .

I had searched everywhere to find someone who could repair my light and had been turned away by several businesses who said they couldn't help me. The problem was that my light was an antique and it wasn't a straightforward repair. I finally found A Light Above and e-mailed John a picture of my broken light. He promptly e-mailed me back and indicated that it didn't look like a difficult job and that it would likely cost $50-60 to repair. The next week I arrived at his shop with all the pieces of my fixture in a ziplock bag. When I arrived he was in the middle of what looked like a large and complex job, but he immediately stopped what he was doing and came to assist me. He was very patient in helping me figure out how all the pieces went back together and asked if I could wait 20 minutes while he repaired it. He said that it was better just to do it now, because it was a simple job. I was thrilled. I walked down the street to a bakery, and when I returned, he was finishing up the repair. He said it wasn't as easy as he thought because the sockets were attached with lock-tight bolts (I had no idea what that was, but he explained). When the repair was complete, he had removed the old sockets and lock-tight bolts, and then re-built each arm/candelabra of the light with parts from his shop and put on three new sockets. He then re-assembled the light pieces and re-wired the entire thing. At the end of the day, he charged me $30 - less than he quoted me, and despite the problems he encountered during the repair! He said that he calculated the price based on his hourly rate and based on how long he spent, that was the price. I was incredibly impressed with his honesty and fairness. I was thrilled. It would have cost me hundreds to replace the fixture.