A-All Lock & Key Co Inc.

PLEASE READ THE ENTIRE POST! If you are in St. Louis USE ALL LOCK AND KEY CO and not AMERIKEY! If Amerikey comes up in your Google search for any local number they send out local contractors that will harass you! I don't care how desperate you are. This company really helped me out in more ways than just opening my door. I locked myself out of my house this morning. I called around and could not find any place that opened before 8 am. Luckily I had my cell and Googled a company that said they could dispatch someone for $35 and they'd be there in 20-30 minutes. (This is a different company not All Lock and Key, the first one I called was Amerikey.) About 45 minutes go by and I get a phone call from a foreign woman obviously lying in bed and she confirms the address and says they'll be there in 20 minutes. So already this other company is SUPER LATE. Finally it's past 8 am and I call All Lock and Key Co. I explain to All Lock and Key Co that I had already called another company but they were almost 2 hours late. They tell me they charge $65 and I said that might be too much. The person at All Lock says, "Did they say they'd charge you $35??" And I said yes they did! He said "DO NOT let them work on your house! They are scam artists and once they get there your bill will end up being over $300. They prey on women and use intimidation to get the money." He says someone will be there in 3 minutes and if the other people show up tell them to go away. Within 3 minutes the All Lock worker shows up and tells me that this other company is known to all reputable locksmiths for ripping off women and scaring them. The man at All Lock and Key was SO NICE. I felt so comfortable having him there. The first guy (scam artist) pulls up in a shady van and calls me when he sees the All Lock van in my driveway. He starts yelling at me about calling another locksmith. I told him, the truth, that I called his dispatcher and told them to tell him immediately to turn around because he was 2 hours late and I had called someone else. He never exits the van and he is yelling at me demanding money. He wants me to come give him my credit card. I tell him no because he was so late and wasn't doing the work and to leave and that I was hanging up. I could barely understand him, he had a very thick accent. The All Lock guy said not to worry because the guy wouldn't get out of his van with him there and he was able to open my front door. The entire time this guy is across the street calling me and harassing me. I can't understand him and I tell him to leave. The All Lock man turns around and waives him off and says, 'You need to leave now.' I was so afraid that the thick accent guy was going to do something to my house (still am worried) and that he would circle back around after he left. I stayed home a little longer and pointed my ADT cameras out the window to capture anyone coming to my front or back door while I am gone. I was seriously scared of this first guy. The dispatcher for the first guy (Amerikey) calls and I tell him that his man scared me and I was afraid of him damaging my home and that he was yelling at me and demanding I come out to his van with my credit card. The dispatcher says that he will talk to the driver about being 2 hours late and that there is no charge. But I'm still freaked out. I'm sure the dispatcher is in some other part of the country and doesn't even know these contractors. Anyway. The service of All Lock and Key Co is as good as it gets. I felt so safe with him there and I appreciated the person answering the phone and the tech telling me all about the company that came out and harassed me. I hope that if I ever need them that they are there for me. I also hope that no one ever uses the first scam company (Amerikey) for their own safety!

I have an old mortise and tendon lock on my front door and we broke a key in the lock. I took the lock apart and got the key out, but as I was putting it together, the pins all fell out and there were springs hanging out. I tried to put the pins in but it didn't work, so I waited and took the lock to All lock and key. He repinned the lock while I waited and made a new key for me. I was very happy and pleased the cost was only $13.00. Lock is as good as new now. I saved a lot of money by taking the lock into the shop. It was hard to find a locksmith with a storefront, but values like this are one of the reasons to support someone who is paying rent to maintain a shop.

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I initially called the lock service to get an estimate on replacing a lock on my backdoor. The young man happened to be in the area working on another job. He asked me what I needed done to see if he could assist when he finished his current job. He stopped by within the hour. He looked at the locked and informed me that it was a good lock and why did I want to replace it?? When I told him we didn't have a key for it, he stated that was no problem, would I like to use the same key as the front door? I said yes that would be great. He duplicated me two keys for the back door, same key as the front door within 45 minutes and was on his way. I imagined going through a lot more and paying much more, 200 for a lock and 100 for labor. This guy completed the job and was on his way in less than 60 minutes and my charge was only 60 dollars, Truly a blessing for me and I would definitely use them again and give them an A+ referally.

The gentleman( I think his name was Gene) that came out to get me into my garage was very nice and professional. I have no complaints about him or the company

We were locked out of our house on the coldest day of the year... luckily, we lived close to some conveniences so we could keep warm while we attempted to contact some locksmiths. Thank goodness for cell phones and free wi-fi. Anyways, the first two locksmiths we contacted had no one available for our emergency, so one of the companies referred us to A-ALL Lock and Key. They, too, were busy, but said they would send one of their guys to us as soon as possible. We waited one hour until we got the phone call that a locksmith was on his way. The actual service took less than 20 minutes. The locksmith quickly opened up our house and was able to make two copies of our house key (which was broken in half from jamming it into our frozen doorknob). The key copies were sturdier according to the locksmith. He said it would be able to withstand frozen doorknobs... and to "unfreeze" the keyhole he just used a little DW40, which totally worked. We weren't happy with the response time.. not only from this company, but also from the other locksmith companies we called... especially given the possibility that we could have been stuck outside in the cold for an hour. BUT the redeeming factor is that he was quick, efficient, and affordable. We had expected to pay more.

They came quick (within 1 hour), the tech worked quickly, and was friendly. On one door, my key he used to copy wasn't a good copy, and thus his copies were not very good (but they did work). Because they were not great copies, he did not charge me them despite the fact that it was my original key that was faulty.

He arrived on time, but it took the provider forever to put the new doorknob and lock on. He actually acted somewhat inebriated and smelled of alcohol. He shook when he put everything on and I had to tighten it all up when he left.

I WAS PLEASED.