St Charles Kitchens & Baths

My worst experience ever. Over cost by a huge percentage of the initial estimate which you only find out the cost of "time and materials" at the very end. K-build is the sub used, which we had used before with them when we had the bath re-done in which they also over ran. I made allowances the first time but this time I closely observed. While customers may find the final result to LOOK nice, you need to really examine there work at each stage and ask questions. I found the basic knowledge limited for K-Build . They sort of work as jack of all trades but are masters at none. I would never recommend them to anyone and will spread the word on this job as far as I can. Oh be careful on letting the display of the fish emblem guide or influence you in any way

It was great to work with Dave and Cindy, from the beginning of working out the plan. Dave provides detail drawings with work to be done in each bathroom and explains the process. The crew that performed the work was excellent. They treated our home like it was theirs. Each night the cleaned up and let nothing in our way. They told us 2 weeks to complete, from tear-out to completion and they were right on the money. Dave came on site each day to make sure things were running smoothly and we were satisfied.

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Very good work we did the tear down and they installed cabinets counter tops and flooring. Installation took less than 30 Days.

St. Charles Kitchen and Bath (Dave Lawrence) was the most professional contractor I ever worked with. We had our kitchen remodeled with new granite countertops, new appliances installed, new tile backsplash, new overhead lighting and other minor work. Dave was extremely flexible and accommodating, provided detailed plans, was spot-on with the estimate, held to the start and finish dates, used the finest craftsmen, and provided an impeccable finished product. We couldn't be happier and would HIGHLY recommend Dave and Cindy for your next project.

Had a quote with an estimate on labor. They had to remove the drywall because of wallpaper issues. We added crown molding to hide flaws with the ceiling. These added items increased the total labor more than we were expecting, but I am very pleased with the results. The workers were very professional, arrived on time, and tried to keep job site clean. The job was finished timely. I would recommend Dave Lawrence to anyone and would use him in the future.

Dave was a pleasure to work with. He had great ideas and made an effort to keep the costs low and still provide high quality materials. All of the work was beautifully done in a very timely manner. All of the crew were a delight to have in my home. I am very, very pleased!

St. Charles K&B (Dave Lawrence)  did everything he said that would be done.  It went like clock work with no issues at all.  He kept us informed every step of the process as to what to do and when things would happen.  And it all happened as he said it would from the very beginning.  No issues, delays, or surprises.

I heard the neighbors and others horror stories about their kitchen remodels and was very concerned when starting this whole process.   However, it could not have been better.  I am glad I chose them for the project.  In a few days the old was out and the new cabinets and electric work completed.  Then there was a 2 week wait for the counter tops.  Once they were in it was another couple days to install the backsplash tiles and hook everything up.    It is beautiful.  Dave's crew was great.  Each new what they had to do and did not mess around.  You could tell this crew has worked together for some time and they each new what they were doing.  That is what you like to see.  Stay out of their way because they are professional.  They cleaned up every time they were here after work.

So, if you are considering a new kitchen then do yourself a favor and at the least .. talk with Dave and Cindy.  They have been doing this for some time now and they know what they are doing.

My thanks to Dave, Cindy and the crew.  I love what you have done.

Our experience with St. Charles Kitchen and Bath was excellent, Dave and his crew are punctual, professional and the end result exceeded our expectations. The work they performed was done with minimal disruption, the workmanship is top notch and the communication throughout the process was great.

Very well. The work was done on schedule and without any problems. Still looks good today and have not had any issues.

It went well. ;) No complaints

I would not hesitate a moment to use St. Charles Kitchens and Bath.  Dave's attention to detail and making sure everything was perfect made the whole project go smoothly and on time with no surprises--he had really good ideas and kept me updated on all progress--and just made the whole process much easier than I thought it would be. The crew was also awesome.  They arrived on time every day (3-4 guys), worked really hard, were pleasant, and very polite.  They started on a Monday and were done on Friday--amazing. They also made sure we had a working toilet and shower for the evening and morning so we could get ready for work.  They thoroughly cleaned up every day--I even told one of them to leave some equipment in our bedroom (near the master) to make it easier for them the next day, but they hauled it out to the garage every day.  It was also easy to e-mail Cindy at their shop and add a few things to our "to do" list.    We did have an issue with our whirlpool; I called Dave and he showed up right away to take a look--and had the crew show up the next day (4 of them!) to fix the problem.  They were very apologetic and explained that it was a manufacturer's problem but they were able to fix it.   Our bathrooms are simply beautiful and I can not say enough good things about St. Charles Kitchens & Bath (Dave and Cindy)--and all of the workers.   A+++++++++

Dave, his wife and their crew were great to work with…They were always concerned that our expectations were being met…The crew was always on time, very professional, always open to any changes that we requested…The job was completed on time and on budget…I will call St. Charles Kitchens and Baths for my next project..

unknown

Quality craftmanship, good communications, timely.  Both Dave and his crew had good suggestions and made the process as smooth as possible.  Was not our lowest estimate but well worth it to find somebody who returns calls and communicates through every step of the process.

Job went smoothly.  Installed the tile as we had asked. Extremely pleased the the finished product

I was very pleased with them. They did an excellent job. I worked with them. They helped me when I needed changes and put the prices down. Everything about them was top notch. I would use them in the future.

SCK & B provides kitchen design service and contracts with a cabinet builder in the region, providing semi-custom ktichen cabinets. They have their own construction crew.  The rest is "ala cart".  You pick your own countertops from anywhere you'd like. (Dave was very helpful in providing a list of granite companies). They use Hallmark for fabrication and installation
and the granite is all billed thru St Chas Kitchen & Bath, making it seamless.

You choose your own appliances & are therefore, not limited to specific brands, etc.  The appliance cost was separate from the kitchen bid, which I liked. (We found what we wanted & were able to get a discount from the retailer based upon the number of appliances we bought).  SCK & B installed all appliances for us.

We chose and purchased our cabinet hardware elsewhere altho' it was available from SCK & B. They installed the hardware.
We chose several types of lighting - recessed, over-cabinet and under-cabinet and pendants. All but the pendants were supplied and installed by SCK & B. (The pendants we chose are still on back order.We paid for those separately from our kitchen installation contract) SCK & B wired for the new pendants & offered to come back and install.

Tile backsplash - With the help of 2 other kitchen and tile designers, we designed a fairly simple travertine tile backsplash from our chosen tile. We purchased all tile, grout, seal, etc  on our own (not included in fee we paid SCK & B).
We sketched the design to share with the construction crew.  I also took pictures of the tile design we had done at the tile store to give them a better idea of what we had designed. 
This was the problem area when working with SCK & B.  I would recommend using another company to do tile installation unless, perhaps it is a very simple subway tile type installation.  The backsplash makes a huge statement in a kitchen & I was quite disappointed in this part of the project. First I was told the design wouldn't work. The construction "boss" tried to convince me to change the entire design, including the focal point - a "picture frame" type design behind the cooktop.  I was unhappy with the result and felt that they had rushed through the tile installation. I asked them to seal the tile, especially the specialty tile, before grouting. I was told it wasn't necessary.  It WAS necessary as the grout marred the finish of the specialty tile. In addition several pieces of the "picture frame" were crooked and missing and they had neglected to install the 1" decorative pieces in an entire section of the backsplash.

Ultimately, they returned and re-tiled two areas in question.  (I purchased the new specialty tiles). I am now happy with the backsplash focal point behind my cook top and the new tile & with the decorative pieces installed as I had requested in my original  design.  What marred an otherwise happy outcome was the attitude of the construction crew "boss."  He was arrogant and argumentative when we pointed out the tile problem.  Understandably, he was defensive. However, I found his behavior to be off-putting and unprofessional, certainly not my view of good customer service.  I didn't appreciate him raising his voice and blaming me for his error in tile installation.  Dave was a good buffer for him and agreed to come back and re-do the tile. This, of course, caused quite a delay in the completion of the kitchen but we were able to use our kitchen.

Overall, I enjoyed working with Dave & Cindy at SCK & B. The construction crew, overall, is technically proficient. They installed the cabinetry, new electrical wiring & lighting, and appliances, efficiently and cleaned up each day. The job was completed in the number of days Dave told us (with the exception of the tile) and we're happy with our new kitchen.

The shower walls and installation was great. The installation of granite kitchen countertops was well done. Since we do our own remodeling, we had the bathroom cabinets delivered and we put them up. The double-sink cabinet was supposed to be in three pieces, but wasn't. The workmanship on the cabinets was really cheap. The cabinet over the commode was 4 inches too deep and 9 inches too long. We remade the cabinet to fit the space. As a professional, I thought David would know the dimensions of cabinets better than we would. The underside of the over-the-sink cabinet was not the same stain as the rest of the cabinet. We designed some under cabinet LEDs and surrounded them with stained-to-match birch. When looking for help with designing a new bath, we expected someone to give us ideas and innovative designs. Turned out, we did all the designing and color coordinations. Next time, we will deal directly with suppliers.

Dave and Cindy and their team of three did an outstanding job. Their price was fair, and they were on time and professional in all respects. Dave came to give us an estimate and walked me through the process at the appointed time. Then, we met him and Cindy in their showroom, and he showed us the materials and and quality of the products and what we could expect from them. Their lead time was shorter than other remodelers we contacted, and they were here promptly at 7 am. as promised to begin the tear out and replacement, and they finished up by about 2:30 pm. Water was off only for about 30 min. Their crew laid tarps throughout the rooms and cleaned up afterward, vacuuming all rooms they had passed through. We found a grab bar we liked better somewhere else, and Dave gave us a credit, no questions asked. I recommend them without reservation! The entire team is totally customer focused!

David is very flexible in working with us. We are doing all the work which means delays in the timeline.

WE COULD NOT BE HAPPIER WITH OUR KITCHEN AND BATHROOMS. THE CABINETS ARE GORGEOUS AND THE KITCHEN DESIGN IS VERY FAMILY FRIENDLY. WE LOVE OUR BATHROOMS, ESPECIALLY OUR EXTRA LARGE MARBLE SHOWER. DAVE AND CINDY WERE A PLEASURE TO WORK WITH, FULL OF KNOWLEDGE AND ENERGY. THEY WERE THE HIGHLIGHT OF OUR FULL REMODEL!

DAVE LAURENCE AND I WORKED THROUGH THREE DRAWING BEFORE WE HAD 'THE KITCHEN OF MY DREAMS.' HE GAVE THE IMPRESSION THAT THE 'DREAM KITCHEN' WAS HIS GOAL. AND IT WAS WITHIN MY BUDGET. THE JOB WAS DONE IN THE TIME STATED IN THE CONTRACT. THE PRICE WAS THE PRICE STATED. THE WORKMEN WERE FRIENDLY AND COMPETENT. I WAS TOTALLY SATISFIED!

WE WERE SATISFIED WITH THE WORK, AND THE INDIVIDUAL WHO DID THE WORK.