St Charles Exteriors Inc

We worked with St. Charles Exteriors on replacing our roof, windows, and siding that were damaged during a recent hail storm. Mike walked us through the insurance claim process and attended the walk through with the insurance adjuster. He was able to match or beat the insurance estimate in every area and his team did high quality work in all areas. I would definitely recommend St. Charles Exteriors for your home improvement needs!

They replaced some defective siding, repainted the trim, did some aluminum wrap on the door., the garage doors. I gave them the high grades because of their responsiveness to a complaint on some things that weren't done. I wanted done and they quickly corrected it.

Greg and Tyson were awesome. I ask a lot of questions and I am very picky. I tend to be a perfectionist and want to overbuild (to last 100 years or longer, lol) These guys are exceptional. They are willing to listen and work hard. They clean up and are respectful of property. The owner, Michael is knowledgeable, helpful and professional. I am so pleased to have had such a pleasant experience. Upon completion of the job, Michael was very professional and offered all necessary papers (lien waivers, warranties), and I didn't need to ask for this. Michael offers good advice. They started a couple days late because of weather delays on other projects, but Michael was apologetic and informed me about this in advance. Once the project began, the guys continued every day until completion. They warrant their work for 10 years in addition to the manufacturer's warranty and will repair/replace anything that is substandard due to their workmanship. Did I mention that this company is top shelf, and I am beyond pleased to find a conscientious company that takes pride in their work? We are getting bids for some other potential projects to be done. So, it is with a sense of relief that I have found a company that I can trust to stand behind their work and who really care about their clients.

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We wanted to update old board and batten siding and give our house a new look. Mike was helpful in giving us lots of options and supporting us when we got ideas from online or other houses. As a previous commenter said, Mike was very direct did not play games with the bids or pull any surprises. The materials arrived in a couple weeks and work started soon after. The crew was excellent and  a pleasure to work with; they kept the work area as clean as was practical. This was a large project using vertical vinyl above a partial brick wall on three sides. The soffits were open but now are enclosed with vinyl. We wanted an "Italian Villa" look for the walkout basement side and used the faux stone and stucco-finish fiber board. The final touch was vinyl millwork with  keystone headers around the windows. This was successful in making the two-story portion of the house look very impressive. The work has been through four seasons and still looks brand new. We have not had to call them back for warrantee work yet.

Before deciding on a siding company, I interviewed four companies.  I selected St. Charles Exteriors because of several reasons. The owner, Michael Spector,   came to meet with me at the appointed time, examined the house,  and supplied me with a bid.  There were no sales people sent in ahead to wear me down.  There was no price manipulation.  The price was the price and it was a good one. (A different  company who met with me started out at almost twice the price they ultimately came down to.  A second  company promised deep discounts and added  products like gutters and garage doors if I would only sign today.  This just makes a customer  feel manipulated and uncomfortable, like the company is not being honest.) St. Charles Exteriors wasn’t high pressure.  I had the feeling that they wanted my business, but they had plenty of work and were not desperate for it.    I signed the contract and the work started in about a month.  It took about three weeks for the siding project to be complete. The three men who worked on the project (Charlie, Dalton, and Greg ) were not only very hard workers, they were genuinely nice people.    Charlie led the team and had many years of experience in siding.  He was a true artist and showed a real flair on finishing the peaks in a very pretty way.   I also wanted something a little unusual—two areas on my house previously had diagonal trim work.   I wanted to maintain that design feature.  That was no problem for this team.  They orchestrated these diagonals with the siding with no problem.  When the siding job was done, the team put everything back on the house:  house numbers, hose hangers, faucets, flag pole brackets, etc.  They even installed a railing for me which I had been wanting for years! It was a pleasure doing business with St. Charles Exteriors.  I would highly recommend them to anyone in the St. Louis area.

Performed work when promised and completed on time for the agreed upon price.  Everything was done in a professional manner.  One item that should be noted, following a rainstorm a few weeks after the new roof was installed we had a leak that was coming from inside our fireplace.  Assuming it had to do with the new roof, we called and the work crew stopped by the next day.  They determined that the problem had to do with the chimney and was unrelated to the new roof. They took a picture of the repair and showed it to us, as it was on the side of the chimney not visible from the ground.  It was a simple fix, they did not charge us for it and they were on their way.  We really appreciated that and have absolutely no complaints about the overall experience we had with this company.

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The installers were professional and flexible. They managed to install the new siding on dormers  without damaging a metal roof. This required using a ladder system to access the roof, taking more time and making the installation much more difficult.

Slow start to project due to inclement weather but brought the work to a rapid end by adding additional crew members.

They have been in business for quite a while. We've used them several times.

St Charles Exteriors Inc has been around a long time. they always do a good job. they are a reliable company to use. i will use them again in the future.

They are wonderful!! As they siding they repaired the inside of our garage for free which wasnt even their fault. They are very pleasant and promt. I would recomend them to everybody!

Initially we were very happy with the work. But in October 2009 I noticed water damage around the interior of the skylights. When St.Charles Exteriors examined this leak they claimed the problem was the window, not the installation and I would have to contact Vellux. Vellux sent Jeff Smoldt to inpect the skylights. He totally disagreed. According to him not only were the skylights improperly installed, but they were also damaged in the process which voided the manufacturers' warranty. When I sent a copy of his report to St Charles Exteriors, they reinspected the skylights. At this time they agreed that there was a problem in the installation and offered to fix this and to repair the damage to the drywall. They also contacted Vellux and had a Vellux representative send a letter defending the installation method used by St. Charles Exteriors and reassuring us that this did not void our warranty. St. Charles Exteriors did some more work on the skylights and we believed the problem was fixed. I recently noticed more water damage on the ceiling next to one of the skylights. We called St. Charles Exteriors and left a message explaining the problem. Three days later St Charles Exterior has still not returned our phone call. I am very concerned about the long term damage being done to our ceiling.

Everything went very well. They are nice people. I checked out their work that they had done in other places and I liked what I saw.

They were fast and picked up after themselves and they were great to work with.

The day they were going to start installing the siding it was so bitter cold outside and snowing. They still came out and worked part of the day. They came and worked everyday, including Saturday, so the job could get done. They were perfessional, kind, and answered all my questions. They even put up with my dogs barking at them all day! After the siding went up, the back windows looked horrible, so they ordered 2 new windows for us. When they came to install them a few weeks later, again it was freezing outside and they had those windows changed in nothing flat so the house didn't even get cold. They even moved my furniture. They do an awesome job at cleaning up and answering all of your questions. They definitely go out of their way to make sure you are happy. We were extremely happy with thier service and will definitely us them again.

I was very pleased. I no longer see any signs of leakage around the windows and I love having blinds to control the amount of light.

I liked that they had a good cost, I had compared them with others. They had an itemized contract and explained what they were going to do. The one thing that I was unhappy with was that they didn't do one of the things on the contract. He had talked about drilling holes to increase ventilation, but by the time the job was done, the worker hadn't done it and he explained it away as not being very important.

Very professional, owner came to house several times to discuss estimate and job. Always available by phone. They did the job during the spring rainy season, so had to delay starting due to weather. But once they started, they were here daily with a well seasoned and experienced team with a foreman on site. One day one gutter spout was not hooked up during the project and with rain predicted I called and they came back during the evening to be sure it was handled. They replaced lights, worked around my existing lifetime warranted gutter system, made suggestions. Overall excellent. And the siding I selected has superb warranty for us and future owners.

There was some miscommunication during the job. The crew seemed good, but I would probably not use them again in the future.

The job was done okay. Late in the warranty period, they came out and corrected some minor problems with no questions asked. I would probably use them again in the future for siding jobs. The workers were courteous and professional.

They installed a downspout right over our deck, but when I e-mailed a picture to management of it, they were very responsive to get someone out to fix it. The experience would have been fine if the downspout would not have been installed in the wrong place. I would probably not use them again in the future.

Very pleased. Lowest of 2 bids. Easy to work with. Polite installers, responsive but materials arrived 2 weeks late.

Did good work.