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ProSteam Carpet Care

4.2(
17
)
Carpets or Rugs - Clean at Home, Drywall - Install, Drywall - Repair,

About us

ProSteam Carpet Care is family-owned and operated right here in St. Charles, Mo. Since our company opened the doors in 2002, we’ve treated every customer like they were a part of our family. Other companies may offer similar services, but our services are the best and come with a personal touch. ProSteam carpet care uses state-of-the-art truck mount equipment and we offer many services including, tile and grout cleaning, air duct cleaning, upholstery cleaning, guaranteed pet odor removal and dupont teflon to protect your investment. we also have many carpet cleaning specials. We are proud to announce our latest accomplishment of becoming a Better Business Bureau accredited company! Click the BBB logo below to view ProSteam's business review page.

Business highlights

Emergency services offered
25 years of experience

Services we offer

Commercial and residential Carpet Cleaning, Oriental Rug, Tile & Grout, Truck Mount, Upholstery, and Air Duct Cleaning

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.217 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
12%
2
18%
1
0%
Write a review
Showing 1-17 of 17 reviews
Jim B.
May 2022
2.0
The service was okay but the cleaning was not.
Jim A.
Aug 2019
5.0
Yes, I recommend this pro
$2,803
My incident occurred on 7/16/19. The company was very prompt in contacting me. They responded promptly. Their first visit was on 7/18/19. Subsequent visits were on 7/19, 7/22, 7/24, 8/6, 8/7 and 8/8. They handled the drying process, carpet cleaning, ceiling dry wall repair and repainting. I was comfortable with ProSteam handling the whole process. All service personal were polite, courteous, professional and evry customer oriented.
BONNIE E.
Jan 2017
5.0
Yes, I recommend this pro
I use them every year for at least 10 years. They do a great job.
Darlene K.
Nov 2016
5.0
Yes, I recommend this pro
unknown
Sherri M.
Oct 2016
5.0
Yes, I recommend this pro
unknown
Sherri M.
Oct 2016
5.0
Yes, I recommend this pro
$160
.
Laura F.
Aug 2015
5.0
Yes, I recommend this pro
unknown
Ben T.
Jun 2015
5.0
Yes, I recommend this pro
$450
.
Judy C.
May 2015
5.0
Yes, I recommend this pro
$75
unknown
Janis A.
May 2015
3.0
$79
unknown
Rob L.
Apr 2015
2.0
$79
The technician kept trying to back his van in my drive way unsuccessfully and he kept hitting a mud hole in my yard, I was afraid he was going to hit my truck.

As far as the service its self I think e left to much water in the carpet. It took over 24 hours to dry and now it smells bad. He also kept walking in and out of the house leaving tracks on our tile. 

Over all I am unhappy with the service.
Mike H.
Feb 2015
5.0
Yes, I recommend this pro
$85
They guy that came out was very knowledgeable and very nice, my carpets looked new, they did a great job.
Elizabeth L.
Oct 2014
3.0
$63
I bought a deal on LivingSocial. They were easy to get in touch with and quick to answer questions and schedule the appointment. The technician was on time and very nice. The carpets however did not turn out like I had hoped. They do not look like they have been cleaned, just gone over with a wet vacuum. I am having another company come in and redo them.
Emma K.
Oct 2014
5.0
Yes, I recommend this pro
$50
Overall, everything went well. I believe they did the best they could at getting the couch as clean as possible, but there were still a few stains. Not a big deal though. I could have added on services like a "deep" clean, but I wasn't too worried about it.
Overall a good experience and I will most likely use ProSteam in the future.
Mary M.
Oct 2014
2.0
$200
The first time they cleaned my carpet was good. The second time the cleaned my carpet was horrible. They didn't remove stains in my livings. I bought their tethlon and nothing came clean. I called them to come back and they were an hour late. His time window was way out as well, which I thought was unprofessional. The first time he was also 2 and a half hours late and cancelled.
Kimberly Z.
Aug 2014
5.0
Yes, I recommend this pro
$100
I have used this company for a couple of years, and Gina and Jim have done an excellent job since the very first time.  They are very professional and do an amazing job.  They go over and beyond what other companies have done for me in the past and always have advice for me on what to do about problem areas, and have a number of different options they offer to do themselves.  They are always prompt in making appointments.  I have and will always recommend this company for carpet cleaning.   I have also used them in cleaning my couches and they have done a fantastic job on them too.  I have white carpet and couches and they are always completely clean when they are done!
Susan Y.
May 2013
5.0
Yes, I recommend this pro
$136
They were able to get up all my stains from grandkids leaving puddles from milk and apple juice.  Plus there were a couple pet stains that you can no longer see.  Overall I am very happy with the service.  They were prompt, called me on day of service to give estimate on arrival time and asked permission for using tub for water source.  They were very respectful of my time and of my property.  I will use them again.
Response from ProSteam Carpet Care
"Thanks (member name removed) for the nice review it is greatly appreciated."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ProSteam Carpet Care is currently rated 4.2 overall out of 5.

ProSteam Carpet Care accepts the following forms of payment: CreditCard

Yes, ProSteam Carpet Care offers free project estimates.

No, ProSteam Carpet Care does not offer eco-friendly accreditations.

No, ProSteam Carpet Care does not offer a senior discount.

Yes, ProSteam Carpet Care offers emergency services.

No, ProSteam Carpet Care does not offer warranties.