Nolan Exteriors
About us
Nolan Exteriors, located in St. Charles, Missouri, provides The Greater St. Louis and St. Charles community professional and reliable Roofing, Siding, Gutter and Window services with nearly 30 years experience. We are committed to offering homeowners and businesses the best workmanship, quality customer service & competitive, honest pricing for their exterior needs.
Business highlights
22 years of experience
Services we offer
Roofing. Siding. Windows. Gutters. Gutter covers. Insurance claims specialists.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.540 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 3% | ||
| 8% | ||
| 3% |
Showing 1-25 of 40 reviews
Paul W.
Feb 2021
One of Nolan Exterior's worker drove a nail into my master toilet drain pipe while installing soffit. This is covered under workmanship warranty however Jim Nolan will not return phone calls, ignores messages. Unprofessional, not reliable.
Karen D.
Mar 2017
They did a nice job on the roof & labor; however; the shingles that were used have begun to wear improperly. We contacted Nolan and they agreed to send someone out to take samples or photos to submit to the Tampko company to honor the shingle warranty. Unfortunately, Nolan has been too busy or does not care about taking care of warranty issues. Tampko does have a class action lawsuit pending on the shingles that were purchased, so I guess we got taken, twice. Once by Nolan, now by Tampko.
Karla T.
Dec 2014
Nolan exteriors did a terrific job with my roof replacement. Absolutely fantastic people, workers were prompt and efficient, and did everything as promised. From start to finish absolutely fantastic. Thank you Jim Nolan.
Response from Nolan Exteriors
"We really enjoyed working with you from the start to finish. Hope you are all moved in now and can enjoy the Holidays. Thank you for your business!!"
Rachel J.
Dec 2014
The weather hampered the install slightly with both frost and rain but the crew and Jim worked hard to ensure the job was completed in time. Clean up was hard when the job was done since it was raining but the crew returned the next day and ensured the yard was left as clean as they found it
Jay B.
Nov 2014
The weather was extremely cold and windy. Because of this the job took two days instead of one. This was completely understandable in light of the conditions. Nevertheless the job was completed and the workmanship was excellent. At the conclusion of the job, one of the workers took me around and allowed me to inspect their work. My house is now "paint-free" and looks great. I have used Nolan in the past and will continue to do so.
Response from Nolan Exteriors
"Thank you again for your business!"
Thomas M.
Oct 2014
On time, on budget, as promised. Sort of a non-issue. Nolan delivered what was promised as it was promised. The crew worked their butts off in blistering heat and the only sign of their work after they left was a new roof.
Response from Nolan Exteriors
"So glad you are happy with the roof! We appreciate the business you have given us over the past several years. Thank you for showing that confidence is us. NOLAN EXTERIORS"
Jennifer R.
Oct 2014
They came out to give me an estimate when they said they would. The repair I thought was a little high and when Jim explained it costs money to put two men in a truck, the insurance, the gas I understood for the most part. We decided to get some new gutters and screens because when we added those items onto the original repair it wasn't really that much more money. So far everything is working and we are happy with the services we received. Now we need our gutters cleaned but as long as they are attached to the house we are happy : - )
Response from Nolan Exteriors
"Thank you for the nice review and for the work. Enjoyed our conversations and working with you. Sincerely, NOLAN EXTERIORS"
Bonnie B.
Oct 2014
A representative from Nolan Exteriors was very prompt in returning my call and made an appointment to give me a quote on the project. The work was completed in a timely manner and we were very pleased with the job.
Response from Nolan Exteriors
"It was a pleasure working with you as well Thank you for the business! NOLAN EXTERIORS"
Sean A.
Oct 2014
We got our new roof on time and on schedule, the problem came 3 months later. A storm came through with 60 mph winds that tore about a dozen shingles off of our roof. I called nolan immediately to get repairs or at least a tarp put over the area of the missing shingles. They finally showed up after 3 days and put a tarp down, 2 days later we had light winds approx 30 mph and it immediately tore the tarp loose. I called back to get the tarp fastened down again, about a week later they finally came by to re-attach the tarp. Again, some light winds one night and the tarp tore loose again. I gave up at this point and re-attached the tarp myself.
Since the storm that damaged our roof consisted of only 60 mph winds and we purchased shingles that are warrantied up to 130 mph and the roof was only 3 months old, I told nolan that I exepected all repairs to be covered by the warranty. 2 months of phone calls and complaining later, They finally came by to look at my roof. They told me they were going to repair my roof at no cost to me. Keep in mind this was only a dozen or so shingles that needed replaced, two men could finish this job in 2-3 hours. 2-3 weeks after they had finally come by to look at the damage (this is approx 3 months after the initial storm) and still no repairs. Finally I called nolan again and informed them that if my roof was not repaired in one week I was getting a lawyer to handle this, only then did my roof get repaired.
Initial installation went fine, service after the sale was non existent.
Since the storm that damaged our roof consisted of only 60 mph winds and we purchased shingles that are warrantied up to 130 mph and the roof was only 3 months old, I told nolan that I exepected all repairs to be covered by the warranty. 2 months of phone calls and complaining later, They finally came by to look at my roof. They told me they were going to repair my roof at no cost to me. Keep in mind this was only a dozen or so shingles that needed replaced, two men could finish this job in 2-3 hours. 2-3 weeks after they had finally come by to look at the damage (this is approx 3 months after the initial storm) and still no repairs. Finally I called nolan again and informed them that if my roof was not repaired in one week I was getting a lawyer to handle this, only then did my roof get repaired.
Initial installation went fine, service after the sale was non existent.
Response from Nolan Exteriors
"We are sorry you feel this way. It was unfortunate that we couldn't get any help from the manufacturer on the wind-damage to your roof. The repairs (temps and final) were done under our warranty even though they were not a result of poor workmanship. In the end what matters is that you were unhappy and for that we are sincerely sorry. We will not respond with excuses but are glad you are fixed and should have no further problems. Thank you for your business and if given the opportunity we will do a better job for you in the future."
Arthur Z.
May 2014
Jim and his crew were sensational. Jim came to my home with samples and details about the shingles we were going to have installed. He was so informative, that, by the time my project was completed I was an expert on roofing. The crew was punctual and worked steady. At the completion of the install, Jim would not accept our final payment until we "toured" the site and were completely satisfied with the job.
Response from Nolan Exteriors
"Thank you so much for taking the time to review the job we did and for the kind words. Please do not hesitate to call if we can help in any way. NOLAN EXTERIORS"
Gillian P.
Mar 2013
I worked with Jim Nolan and Jeremy to resolve a leak in the roof and siding. We also replaced some windows that had been leaking. So far we are very satisfied with all the work done. It was really great working with Jeremy.
Response from Nolan Exteriors
"It was great working with you also Member. Hope we got it!"
Anne A.
Dec 2012
Very well, no complaints.
Rita M.
Dec 2012
I had gotten a couple of bids from different companies for my roof and decided to go with Nolan Exteriors. I spoke to Jim Nolan on the phone and I thought that he was very professional and he took the time to answer all of my questions. He told me that he would stop by my house the following day to take a look at the roof and would get a bid out to me in the mail by the end of the week, and he did. I feel that I received great service and my roof looks beautiful!!! I would highly recommend Nolan Exteriors to my family and friends.
Edward S.
Dec 2012
They were busy due to hail damage in the area. Jim Nolan sent Jamie to give an estimate. I accepted the estimate and they scheduled the work for the following week. Jim called and Jamie responded to do the work. It was done in a professional manner. They also gave me a estimate to do the entire roof if it was required. Would use them again.
Sharon T.
Nov 2012
I didn't think work would start as quickly as it did, because of all the recent hail damage done in the area. However, Jim called us within a couple weeks to begin the job. When they were done the new roof looked beautiful. I was thrilled, until the following day when it rained and I took the garbage out and found the roof over my car was leaking! I called Jim and they came out the following day. They found the issue to be a bad flashing where the garage roofline met the house, and fixed it. No further problems at all! The were very professional and cleaned up the work site. Only minor things were found; a nail here or there, but that was to be expected. You can't find it all! The only issue I had was that none of the crew spoke English. Fortunately I speak some Spanish. Outside of this they did an awesome job and we've been very happy with the quality of the job, and have, in turn recommended them to friends needing a new roof.
GARY L.
Apr 2012
We found them on Angie's List. They did a good job. Everything was on time and within our budget. We didn’t have a bad experience with them at all. There were a few things left over, but for the most part they took care of everything to our satisfaction.
Troy H.
Feb 2012
We had damage from storms in the spring of 2011. We got bids from about 3 companies and decided to use Nolan Exteriors. The owner, Jim Nolan, was very professional, as was his crews. We were very pleased with their work, the price and the overall process. We would definitely use them again and have recommended them to friends who have also used Nolan and had a very good experience.
Douglas S.
Feb 2012
2011, They were here every day and cleaned up after every shift. I have a mansored roof and had leakage aroung several windows and with the flashing they installed solved my problems. They were very aware of my problems and were very meticulous in trying to solve them. I am looking forward to using the company for my attic insulation.
Orville H.
Nov 2011
They didn’t have a bad record. That was the primary reason to choose them. They took care of any issues. They were reputed company. I would use them in the future.
Mark S.
Oct 2011
Excellent at telling us about the pros/cons of roofing choices. Provided list of many completed projects to go view and discuss with owners. We thought we had a problem with the finished job. They were great about coming back out, checking the work and correcting. Turns out the issue was not with the roof. Warned us about potential issue with tear or and replacement that would leave a gap. Did not tell us they would damage existing soffit and then not repair. Should have warned us that soffit could be damaged and they should have either offered an option and cost for repair or included repair and cost in the original bid.
Brooke H.
Oct 2011
They did a great job. I would recommend them to anyone. Theirs was the least expensive quote for the fifty years architectural shingles. They cleaned up after themselves. They were here when they said that they were going to come. They were very timely with their quote. They were here and got the whole job done in a day. Overall we were very pleased with the experience with Nolan.
Response from Nolan Exteriors
"Thank you for the report! We are happy to see that you were satisfied with the work."
Tanya T.
Aug 2011
In combination of the lovely, tumultuous spring weather we had in St. Louis, and the terrible job my home builder did on my roof 10 years ago, I needed to get it replaced. Jim was able to come out fairly quickly and provided an estimate a few days later. Once that was received, I contacted my insurance company to have the adjuster come out and do their due diligence. After I got their estimate, I sent it to Jim. He was able to speak with the insurance company and work out discrepancies. From start to finish, it took about 2 months. At the time, my roof was not leaking so there wasn't a hurry. It did start to leak a week or so before the roof was completed. Jim as able to push my time up a bit.
The workers came out about 6:00-6:30 am and worked until about 7:00 pm. There was barely any debris or remanence that anyone was there. They did a fantastic job.
Jim was great to work with and we have already gotten a bid to continue siding above our garage door (right now has particle board that is cracked and looks dreadful).
The workers came out about 6:00-6:30 am and worked until about 7:00 pm. There was barely any debris or remanence that anyone was there. They did a fantastic job.
Jim was great to work with and we have already gotten a bid to continue siding above our garage door (right now has particle board that is cracked and looks dreadful).
Mike B.
Aug 2011
They were quick to get the job done. There was some damage done to the fascia boards, and it took them a while to get it fixed. They only use Americans to put the roof on.
Response from Nolan Exteriors
"sorry about the delay fixing the fascia really crazy from the storms. Thank you for your past repair business and for this job"
Debra H.
Jul 2011
At my first contact, I was told they were backed up and it might be a couple of weeks before they got to me, but it the delay would "not be a problem." After two weeks with no contact, I called. I was told they were putting a bid in the mail. I said, forget the mail, the price is fine, let's get it done ASAP. He said he would put me in line with a verbal acceptance.
After another week with no contact, I called again. This time I was told my bid was returned for a bad address, so they didn't know what to do. (I had given them my PO box that I use for mail the previous call and told them not to wait on a paper bid and acceptance.) He apologized and promised to get out the following week. The next week went by without any contact. At the end of the next week after that, I called to cancel the work order. Then I was told the repairman was at my house that very day!
During the long wait, several other roofers had called me. If he was too busy, he could have been honest at the outset.
The same night the repair was done, I went into a spare bedroom that I normally keep closed off from air conditioning and was dismayed to find the drywall on the ceiling bowed down and molded.
Obviously, the wait was a problem.
Finally, I got a call from a lady wanting my address! I gave her my P O box for the fourth time. Apparently, the man I spoke to the first three times never did write it down.
After another week with no contact, I called again. This time I was told my bid was returned for a bad address, so they didn't know what to do. (I had given them my PO box that I use for mail the previous call and told them not to wait on a paper bid and acceptance.) He apologized and promised to get out the following week. The next week went by without any contact. At the end of the next week after that, I called to cancel the work order. Then I was told the repairman was at my house that very day!
During the long wait, several other roofers had called me. If he was too busy, he could have been honest at the outset.
The same night the repair was done, I went into a spare bedroom that I normally keep closed off from air conditioning and was dismayed to find the drywall on the ceiling bowed down and molded.
Obviously, the wait was a problem.
Finally, I got a call from a lady wanting my address! I gave her my P O box for the fourth time. Apparently, the man I spoke to the first three times never did write it down.
Diana H.
May 2011
They were on time and reasonably priced. I liked their services and will use the same in future.
Response from Nolan Exteriors
"Thank you for the report. Glad the repair took care of the problem!!"
Licensing
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FAQ
Nolan Exteriors is currently rated 4.5 overall out of 5.
Nolan Exteriors accepts the following forms of payment: CreditCard
Yes, Nolan Exteriors offers free project estimates.
No, Nolan Exteriors does not offer eco-friendly accreditations.
No, Nolan Exteriors does not offer a senior discount.
No, Nolan Exteriors does not offer emergency services.
No, Nolan Exteriors does not offer warranties.