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MCCULLOCH WINDOW & REMODELING

1.0(
1
)

Siding, Windows, General Remodeling

Reviews

1.01 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
KIM R.
02/2007
1.0
siding
  + -1 more
LONG STANDING APPEARANCE ISSUES. THEY SAID THEY WOULD BE THERE THAT WEEK. THEY DID NOT SHOW, AND DIDN T CALL. AFTER 3 MORE WEEKS AND SEVERAL UNRETURNED CALLS WE FILLED A COMPLAINT WITH THE BBB. INITIALLY THEY DIDN T RESPOND TO THE BBB, BUT AFTER ANOTHER MONTH - CAME TO OUR HOUSE TO INVESTIGATE. UPON ARRIVAL WE HAD ALREADY REMOVED THE SIDING, AND WERE IN THE PROCESS OF REPAIRING THE DAMAGED WOOD SO THAT WE WOULDN T SUSTAIN ANY ADDITIONAL DAMAGE. WE SHOWED THEM PICTURES, SAMPLES, AND WORK IN PROGRESS VERIFYING OUR ISSUES. WHEN THEY LEFT, THEY AGREED THE PRODUCT WAS DEFECTIVE AND WERE GOING TO FILE A CLAIM FOR THE DEFECTIVE SIDING AND LOOK INTO INSURANCE COVERAGE FOR THE REST OF THE COST.. ONE MONTH LATER WHEN THEY RESPONDED TO THE BBB, THEY STATED THAT WE DIDN T HAVE A WARRANTY. THEY OFFERED TO PAINT THE SIDING AND REPLACE THE DAMAGED WOOD AS THEIR REMEDY. THEY KNEW THIS WAS NOT POSSIBLE FROM THEIR PREVIOUS VISIT. THEIR OFFER WAS NOT IN GOOD FAITH.
Description of Work: THEY SIDED THE GABLES ON MY HOUSE AND GARAGE. THEY INSTALLED REPLACEMENT WINDOWS ON A SMALL SCREENED IN PORCH AND INSTALLED STORMS AND CAPPED ALL THE WINDOWS ON MY HOUSE. SITUATION: THE INSTALLATION WAS OK, BUT, THEY ACTUALLY DID NOT INSTALL THE TYPE OF SIDING THEY SAID THEY HAD. WE WERE TO HAVE HAD AN EMCO LIFETIME WARRANTY OUR SALESMAN HELPED US PRINT IT OFF EMCO S WEBSITE AFTER THE SALE. OVER THE YEARS WE COMPLAINED SEVERAL TIMES ABOUT THE CHALKING APPEARANCE OF OUR SIDING. WHEN MCCULLOCH RESPONDED TO THOSE COMPLAINTS HE CLEANED OUR SIDING SAYING THAT IT WAS DIRT AND NOT DEFECTIVE PRODUCT CAUSING OUR ISSUES. SIX YEARS LATER WE WERE ABLE TO VERIFY THAT THE SIDING WAS DEFECTIVE (IT WAS 2 STORIES UP). IT WAS DOWN TO BARE METAL. SEVERAL WINDOW FRAMES WERE ALSO ROTTING DUE TO IMPROPER SEALING OF THE WINDOW CAPS. WE CONTACTED THEM AGAIN TO TALK ABOUT OUR ISSUES (08/06), AND TOLD THEM WE WERE PLANNING TO REMOVE THE SIDING TO DETERMINE THE EXTENT OF THE DAMAGE AND REMEDY OUR
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$15,000

    Contact information

    3137 SUSSEX, Saint Charles, MO 63301

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Siding,
    Windows,
    General Remodeling

    FAQ

    MCCULLOCH WINDOW & REMODELING is currently rated 1 overall out of 5.
    No, MCCULLOCH WINDOW & REMODELING does not offer free project estimates.
    No, MCCULLOCH WINDOW & REMODELING does not offer eco-friendly accreditations.
    No, MCCULLOCH WINDOW & REMODELING does not offer a senior discount.
    No, MCCULLOCH WINDOW & REMODELING does not offer emergency services.
    No, MCCULLOCH WINDOW & REMODELING does not offer warranties.

    Contact information

    3137 SUSSEX, Saint Charles, MO 63301