Jackson Custom Homes & Remodeling LLC

I have used Frank Jackson before, and was once again pleased with the work done. I needed the interior of my condo painted, as I was anxious to place my home on the market. There are many vaulted ceilings and a lot of woodwork. Although my condo is only about 1600 square feet, I thought thought the job seemed very challenging. Frank came by and quoted a price of about $5000.00 ( including paint of course.) As I was in a hurry, he had a crew of 3 workers start the following Monday. They worked 6 days total, and the result was just beautiful. All walls were a light grey with white woodwork. They finished painting July 30, 2018. I was able to put condo on market August 6,2018. It sold August 7 for $7000 over asking price. Maybe I would have had the same result without the outstanding paint job, but I seriously doubt it. The condo I am moving to will need some work. I already know who I will be calling for that work--Jackson Custom Homes.

Jackson Homes did a wonderful job on our basement. At the beginning Frank assured me that our basement will be done exactly the way we wanted for the price we were quoted at. Did everything go perfect? no Was there miscommunication sometimes? sure. But we were always respectful , and Frank ALWAYS corrected anything that we wanted corrected and ALWAYS picked up the phone when we called. He did not charge us extra and was very kind and courteous throughout the entire process. If you go into the process with an open mind and an understanding of what it takes to do a big remodel job, then it will be a lot less stressful. In the end, we got our dream basement for the exact price we were quoted. Thank you Jackson Homes!

Frank's guys did a great job and it is always a pleasure to work with Frank. His company had previously done a great job on refinishing 1,000 sq feet in our basement.

He was really nice but we end up not using him.

Great, They gave me good suggestions on best able to expand and use space. The kitchen turned out better than I anticipated.

Having used other construction companies to do projects throughout the years we were dreading the process. Frank and his staff were wonderful! Our project turned out better than we could have ever imaged. Our patio was given 2017 Outdoor Patio of Merit from City of Kirkwood Landmarks Commission stating "Superior new patio with excellent architectural details and use of materials that enhances the home and the yard". Jackson Home is a amazing company and we will be using them for all of our future projects.

It went great!!  Frank was very professional and the work was completed timely and in a professional manor.

Good quality control and very sincere people to deal with.

Frank and team have done an awesome job coordinating with the insurance company and repairing the property back to brand new! They were awesome!

The Jackson crew (Mary, Frank, Jim and Yul) all pleased us with their part of this responsibility. Several delays were caused by sub contractors and each time, the Jacksons kept after the issue and kept me in the loop.

Jackson Custom Homes did an amazing job! Very professional and easy to work with!

The people at Jackson homes were very professional, easy to work with, always on time and and took pride in their work. We are actually talking to Frank Jackson about having our fire place redone. Couldn't be happier!!!!!!

Over the top. It has been such a very long time that you can find anyone to give excellent service. The entire experience and the level of communication from Larry during the entire process was phenomenal. We have had a roof put on in the last two years. Even our adjuster remarked about the job they did. We cannot say enough how pleased we are with the two huge jobs they have done in our home. We could only hope more company's could compare to the Jackson's!!!

Nightmare. Very poor (no craftsmanship). Electrical work not done by a licensed electrician. (at least the first time) Painting had to be redone 3 times and we still have drips and drywall joints showing. Tile floor in bathroom creaks. Custom bathroom cabinet has seven holes in it from repeated attempts to install and was assembled and stained incorrectly. I could go on and on. List too numerous to mention. We waited until we calmed down to post a review .

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Before getting into the details let me say that Jackson does fantastic high quality work which they stand behind.  Every construction project has its unique issues but its how the contractor responds that counts.  Having said that:
We hired Jackson in March 2015 with the anticipation of starting an 8-10 week project in our basement.  Frank helped us refine the plan we had drawn ourselves into a plan that actually worked from given that we have no prior experience but had an idea of what we wanted.  Our plans were to finish approximately 1,000 sqft of our 1,250 sqft basement.  The basement had nothing but a concrete floor and a laundry hookup.  No bathroom rough-in.  After drawing the plan, Frank presented us with a detailed proposal and sat down with us face to face to make sure we understood and agreed with every detail.  We got a total of four bids and felt most comfortable with Jackson.  After signing the contract we went out to their office to work with Mary on making selections.  She was very helpful and gave us a list of places to look for the various selections we couldn't find there.  Work commenced in late may.  About 1 week into the job, we got a call that the permit had been denied due to the requirement of egress window which we had not planned.  Since Frank had told us he believed it was unnecessary, he agreed to split the cost with us.  That was a huge relief and we were thrilled that he owned that error.  No big deal to us.  As work progressed, we were continually amazed with the quality of work and how well Frank's crew (Dale and Dennis) were able to make our vision even better than we imagined.  Most notably the custom hand made barn doors for the under-the-stairs toy closet.  Our second big issue occurred when the tile subcontractor finished our bathroom shower.  We were disappointed with the job he had done but before we were even able to say something about, Dale was on the phone with Frank telling him how poor of a job the sub had done.  They ripped out the tile, picked up new tile at no cost to me, and made it beautiful.  Once again they stepped up huge in the name of getting it right.  While it took a little longer than expected, the job finished in early September, about 13 weeks start to finish with 3 weeks delay due to the permit.  
Even after completion, Frank and I have stayed in touch and anytime there has been an issue, Frank has sent someone over to fix it.  They have gone over and above multiple times.  It is because of this dedication to quality that we have recently hired them again to renovate our powder room and install new floors in our entryway and living room and will continue to use them for more projects in the future.  
I highly recommend Jackson Custom Homes to anyone looking for a contractor that is honest, reliable, and dedicated to quality.   

My roof leaked over the weekend of December 26-December 28, 2015.  Our area experienced about 10 inches of rain over that 3 day period.  Repairing the leaking roof was the responsibility of the condo association, but I had  to address the damage left behind.  At the suggestion of my insurance company, I had an emergency water remediation company come at once to tear out and dry the wet areas.  Due to the large number of homeowners with water problems, I had a firm which drove down from the Chicago area.  They were set up from December 31 til January 4, 2016.  But they are for another review.
  On February 12, 2016 I started to make phone calls trying to get some estimates to repair damage. My dear handyman had said for the most part  the work which was needed was not what he did.  I got names of some contractors from Angie's List, and started leaving messages. Due to the number of homeowners affected by the December rain event, I was expecting the worst.  I left 6 messages on February 12 ( a Friday.)  By Feb. 24 , I had 3 contractors who had come to my home and submitted estimates.  Frank Jackson's estimate was in the middle of the pack, and he expressed an understanding of working with insurance companies, which was re-assuring to me.  Also his estimate included EVERYTHING and he provided all materials, sparing me the need to run to Lowe's and pick out a floor or bathroom vanity.  What if the material I selected was not appropriate or workable?  I felt grateful that he did not expect me to try to shop at the hardware store.  He knew what materials were needed and that was good enough for me. 
   I signed the contract March 8, and Frank's men started work March 14.  
   Right here I have to point out that a lot of the gaps in time between December 28,2015 and March 14, 2016--are due to me or my insurance company dithering.  Not once did I feel like Frank was dragging his feet, or neglecting my job.  Frank was so kind and re-assuring that I felt he could not have treated me better if I had been family.  
  On March 14 Frank's man Jacob came to start on my drywall repair and painting.  What an exceptional worker, and so considerate and hardworking.  Did I mention he did a great job?  The same week Jacob was working at my condo, Frank's wife Mary dropped in with some paint chips so we could decide on a paint color for the bedroom.  It had been "beige", but we decided if we need to paint, why not put on a pretty color?  We decided on a beautiful aqua, which I love.  Mary had also helped me decide on the new bathroom vanity.  Jackson Custom Homes builds the cabinets on site, so I could have whatever I wanted with no concern for availability or "that's on back-order."
   The following week Dennis was with me March 22 and March 23.  I thought Jacob was one in a million.  Well, Dennis was also one in a million, if that is possible.  Dennis tore up my old damaged wood floor in the bedroom and replaced it with a beautiful new laminate floor.  Dennis was very personable and gave me many helpful suggestions.  He  worked so hard I wondered if I ought to give him a note to take home to his wife, to let him rest that evening.  Dennis also replaced my damaged bathroom vanity.  The vanity Jackson built for me is such a beautiful maple color. I love it.  But installing it was not that simple.  The existing counter top had to be removed, as well as a large mirror on the wall over the vanity.  Dennis had it done very quickly --and done right.  It looks wonderful.
   
      Dennis had  taken pains to choose woodwork which matched the old woodwork in the hall and bathroom, where only some of the woodwork was being replaced.  Other contractors who bid the job expressed doubt that they could find woodwork to match what I already had.  With Dennis, the correct woodwork just appeared like magic.
  On March 28, Jacob came to paint the woodwork.  Unfortunately in the bedroom and bathroom and hall, white woodwork was not going to look good, because the existing painted door frames were already painted a sorta putty color.  Jacob just cheerfully hopped in his truck and came back in no time with a can of custom mixed paint which looked really good on the woodwork.
   Dennis was back for the last time on April 4.  He hung my shelf in the laundry room.  In the bathroom he wrapped up with some touch up paint, and installed trim to bridge a  gap on the  floor between the floor  tile and the base of the new vanity.
    And just one more task.  Frank and I agreed that the roofers sent by the condo association had done a crummy job of dealing with the source of the leak.  Even though not part of the agreed scope of work, Frank had Dennis install a  "mounting block" (I think) to correctly anchor a light fixture to the vinyl siding on the second floor, outside of a patio door.
        Overall I cannot say enough about this company.  Frank was always available if I had a question or problem.  I was always kept informed of the progress of my job.  I felt like what might have been a problem for another contractor, just was not a problem for this company.  
      Working with them was a positive experience.  In January I looked ahead with dread to this whole construction event I knew was necessary.  But working with Jackson Custom Homes has been a dream.  Frank told me more than once that he wanted me to be happy. His company succeeded.
   

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Outstanding, very professional

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Estimator was very nice, made suggestions for the space; in general, very professional.  The finished plans were fine, but not what I was expecting.  They were on graph paper, in pencil.  I assumed that my $50 would yield computer-generated plans--maybe in color--with a list of steps and their respective costs.  I initially explained to the estimator that we would be doing the project in stages, but the project was bid as one large job.
Most contractors probably offer this same level of service for free.