HERITAGE LAWN & LANDSCAPE

Made arrangements for every other week mowing. Did an OK job, left doormat blown over and shavings on driveway but was an adequate job. Showed up after first mow 1 week later. Called and alerted they came when they were not supposed to and was told they wouldn't be back out until the 2 weeks had passed from that unauthorized mow. Guess who showed up the next day and mowed again leaving all the gates open so I had to chase my dog for 30 minutes in the dark. Heritage! When I called back after this service she left a voicemail that told me not to worry that they were early in the week and that I would still be mowed every week this month and that I should check my gates before I let my dog out. If they didn't show up when they were not supposed to I wouldn't have had to. Exceptionally dissatisfied and am pretty sure they don't care by the attitude on the voicemail and when I called back in. Do NOT recommend.

Unlike prior years, we saw an increase in the amount of weeds, particularly in our backyard, which made us question whether or not applications were being applied to our entire yard as contracted. Our neighbors that have lawns adjacent to ours also utilized the same program and did not have the same issue with the increase in the amount of weeds. While we were never home at time of application to confirm whether or not applications were being applied to the entire yard as contracted, we did see evidence that the front yard was treated, which was in the form of overspray of the granular applications on the sidewalk and driveway. We did not see evidence of the application on the back yard. On several occasions we called Heritage and spoke with Christine Cain, who served as the office manager. She repeatedly told us that according to the workers, all of our lawn, including the back yard was being treated. After the aeration, which was done properly, Heritage was responsible for over seeding the entire yard. My wife was home when the over seeding was performed and noticed that most of our yard was not over seeded. This was evident by the absence of seeds on bare areas throughout the yard. My wife called Heritage and spoke again with Christine Cain to complain about the over seeding and asked to meet with the individual (Jonathan) that oversees the company’s residential service. Christine stated Jonathan would come out to meet with my wife the next morning; however, she did not give a time for the appointment. The following day, Christine sent a message stating Jonathan was too busy to meeting with my wife so that she could show him all of the areas that did not show that seeding had been done. When my wife called Christine to resolve the issue, Christine sent an e-mail stating “Due to the complaints received about our service, we are refunding you the pre-paid amount of $247.50 for the aeration and over seeding. At this time, we are also refunding the pre-paid $180.00 for the two remaining fertilizer steps this season.” At no point did we request any form of refund. We simply wanted the services that we had contracted for early in the year. I contacted Jonathan later in the week regarding our disappointment in Heritage. I was particularly disappointed in how Christine Cain approached our concerns, given our long standing relationship with Heritage as well as prior favorable reviews that I had posted. Jonathan was very apologetic and stated that he would take care of the remaining applications; but, asked that we not contact the office (Christine Cain) again. While the services were later performed, we did not receive any further follow-up. As a long standing customer of Heritage, I am very disappointed in the quality of their office and field staff. We will no longer use Heritage for our lawn and landscaping work. If you contract with this company, make sure you are home when they apply the applications to oversee the work. Hopefully, you won't have to contact the office manager, who is in desperate need of customer service classes.