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Floyd Glass & Window

About us

We’ve been locally owned and operated since 1980 We know glass. Anything from Full Custom Showers to Customer Mirrors. We offer quality glass and services at excellent prices We’re a family-owned business that understands the importance of our community.

Business highlights

Emergency services offered
45 years of experience

Services we offer

Auto Glass, Custom Glass, Custom Showers, Glass Walls, Insurance Claims, Mirrors, Mirrors, Replacement, Rock Chips, Shower Doors, Table Tops. Commercial Glass, Windshields, null

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.517 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
12%
Showing 1-17 of 17 reviews
Shelby W.
Dec 2019
1.0
Unfortunately to write a review I have to grant a star but just know that this company doesn't even deserve one star. To have an owner yelling at you and telling you in so many words that you are stupid is unacceptable, I don't speak window language and "clear annealed" does not spell glass Justin. You should change how you write out your paperwork. Its also unacceptable to cancel an appointment with a lousy text message at 6:43 am without a phone call. Communication from this company is terrible. Only until they realized that I wasn't going to go away quietly did they pick up the phone. Its funny how people know how to dial a phone when they need payment. I was accused of having parts that were never in my possession, however a week prior they told us that they were going to put back them back into inventory. They also claim that they didn't take my original hardware, however my windows are missing the balancers that they so rudely claim were never taken. Multiple times during this horrendous transaction I asked to have my original hardware returned. I was told each time that they would have to track it down and they would bring it on install day. Not once did they tell me they didn't have my original hardware. Only to find out that in the end of a weeks debate, their story changed to "we take detailed notes on clipboards and take pictures so we never have to take hardware"... You might want to take better notes next time Cathy because my hardware was taken and you're changing your story to appease your son Justin, whom I frustrated in a phone conversation. Talk about vindictive. To clear the record, because no one at your company will admit it, Floyd glass pulled the wool over our eyes and you are trying to play the victim. I don't like to be called a liar. Each time I got a call from this company, their story changed. Please save yourself time, money and your sanity and chose another company to do business with.
Response from Floyd Glass & Window
"Hi [Member Name Removed], Thank you very much for taking the time to right a review. We apologize that you did not have the best experience with us. We are always striving to provide the best possible customer service experience that we can and appreciate the feedback so we can continue to improve."

Rick C.
Nov 2017
1.0
$300
Had a kitchen window pane replaced with quality of workmanship issues. Spoke with the vice president and co-owner of Floyd Window & Glass who was unresponsive and unapologetic to my concerns. Was told they would do a complete (2 window) installation, instead of just the window pane, but they would not credit me the $300 spent on the window with quality issues.

Larry F.
Oct 2017
5.0
Yes, I recommend this pro
$700
Excellent job at a fair price. Very professional. Would definitely use again.

Debra I.
Apr 2017
5.0
Yes, I recommend this pro
great service

Marlene T.
Mar 2017
5.0
Yes, I recommend this pro
$300
Katy was so helpful and went above and beyond when helping me. I was so impressed with her. She is a great asset to your company. She never let me fall through the cracks, and she made sure everything was handled smoothly.

Robert C.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Shiela L.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Dale L.
Nov 2015
5.0
Yes, I recommend this pro
$250
unknown

Joseph O.
Jun 2014
5.0
Yes, I recommend this pro
$150
It was a very easy experience. I took my car in, They pulled it around back and I waited in there very nice wating room. They are also a window company and their show room is very impressive. I may have to go back and have them make me a mirror with my football team logo on it.
The car was done in an hour, and now I can't even tell where the chip was. I am very satisfied.

JEANNE F.
May 2013
5.0
Yes, I recommend this pro
$500
It was glass doors and glass shelves. They came to the house and measured and they prepared the glass, exactly the way we wanted it. They brought it in and installed it. They did exactly what they said they would do. They have good prices. They were very courteous, friendly, and they were easy to work with.

Ken M.
Dec 2012
5.0
Yes, I recommend this pro
$80
We are very pleased with the work they performed. Their service was great, from our initial contact, through the material selection process, and the fabrication/installation of the product. They finished the work quickly, before I thought they would. The staff was friendly and easy to work with. We plan to have them perform more work for us in the future.

Joseph M.
Jul 2012
5.0
Yes, I recommend this pro
$7,000
Jason showed up on time to give us a bid to replace our windows. He brought Josh, since it was only his second week at Floyd's. While showing them around, we discussed purchasing a slider to replace our atrium door. Josh pointed out that the opening was smaller than standard, so a slider would only open 22"! We were happy he did, and very disappointed the other two companies had not. (this was our third estimate) We couldn't even believe a 22" opening would be code! So we had to rethink the door replacement and Josh had the perfect solution....fully functioning french doors with a retractable screen (that screens the whole opening). We LOVE our new doors and the screen. It's our favorite part of the whole project. Ok now, back to the windows. Their first bid was a little higher than we wanted to pay (their premium line) so they suggested we look at the standard line. We did, and that's what we purchased. It's 103 degrees outside today, and the inside glass, of the windows, is cool. We are very pleased with the quality of the product and the noise reduction is a bonus (no more lawnmowers and barking dogs). The Viwinco brand is quality and made in the USA. The installation was seamless. Tim and his guys did a great job, inside and out. They cleaned up very well and hauled everything away.

Patricia R.
Jun 2012
5.0
Yes, I recommend this pro
They did an excellent job!

Penne L.
Aug 2009
5.0
Yes, I recommend this pro
$300
great

Barbara N.
Apr 2009
5.0
Yes, I recommend this pro
$2,400
He gave me an estimate on the phone and then more detailed once his guy came out to measure. The windows arrived when he said (about 10 days) and they installed them in just a few hours. They were professional, courteous and cleaned up when they finished. I plan to use them again when the rest of my windows need replacing.

Troy C.
Jun 2008
5.0
Yes, I recommend this pro
$200
I think they were very quick to respond and come out. They had fast service. They did a good job matching up the rounded corners. I will use them again in the future and recommend them to others.

LINDA F.
Sep 2007
5.0
Yes, I recommend this pro
$1,200
He came on time and the job was nice. I don t have any complaints; he did exactly what I asked. He did not leave a mess and was professional. I was happy and would use them again. He also took out all of the old glass for me and he was very careful.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Floyd Glass & Window is currently rated 4.5 overall out of 5.

Floyd Glass & Window accepts the following forms of payment: CreditCard

Yes, Floyd Glass & Window offers free project estimates.

No, Floyd Glass & Window does not offer eco-friendly accreditations.

No, Floyd Glass & Window does not offer a senior discount.

Yes, Floyd Glass & Window offers emergency services.

No, Floyd Glass & Window does not offer warranties.