
Eisenbath Lawn Care
About us
I employ six fulltime American St. Charles men. All have years of experience in the lawn care business. In business since 1989, I'm still out working with my crews every day!. I invoice monthly and accept Visa and Master card. No contracts to sign. Just a verbal commitment or a hand shake.
Business highlights
Services we offer
My company provides a one stop shop of mowing, and licensed fertilization and weed control program. Professional service is provided by using professional men and equipment., bush and tree trimming, mulching, small walls
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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Supposedly this company had been in business of providing lawn services for twenty years. I was looking for dependability and this appeared to address that issue. The quality of the mowing was good, the price was competitive and the owner was personable (when he was first selling his services). Unlike his local competition however, if he misses your scheduled weekly mowing (in this case due to weather), he will not return until the following week. As I expressed to him, when there is rain and grass is growing, missing one or two weeks in a row is unacceptable; at this writing I was looking at three weeks of no service. When I hired his company, we discussed this very issue and he assured me that if weather prevented cutting on my regularly scheduled day, he would work continuously to "catch-up" with the yards he had missed. According to his email response to me (see attached thread below) when I first questioned this situation, he stated that it had rained 4 inches (not where I lived) and that required him to skip "a lot of lawns".
I subsequently interviewed several lawn service companies to replace Eisenbath, called their references and did not find one customer that experienced being 'skipped' due to weather. When I notified him that I could not work with his business model and that his services were not longer needed, he politely thanked me for my business and wished me "good luck"...
I hope this response answers your request for information.
XXXX
Thanks for your business we will send you your invoice or will put in your mailbox.
Good Luck
Gary
--------------------------------------------
On Mon, 10/6/14, XXXX <t> wrote:
Subject: Cancellation of Service
To: "Gary Eisenbath" <[email protected]>
Date: Monday, October 6, 2014, 11:41 AM
Gary,
Please disregard my last email of yesterday's correspondence
thread. I have decided that I must use another company
for my lawn cutting and maintenance needs. This
cancellation is effective immediately.
By way of a courtesy, I will explain my decision. I am
disappointed because your crew does a great job, but
reliability is of utmost importance. It is obvious to me
that my business is of low priority to you, hence the
decision is out of my control. When other companies
manage to get my neighbors' yards cut and I don't, that is
unacceptable; grass was being cut all weekend around
me. Our location is very noticeable and I have a
responsibility to keep it maintained. If it rains
this-coming Thursday and Friday as forecast, your business
model would push me out yet another week. When we
first spoke, I addressed this possibility and you assured me
that I would not be left behind because of weather, that you
would work until all yards were done each week.
Obviously you have changed your philosophy...
I wish you the best.
Sincerely,
XXXX
Gary,
Thanks for the note. Please understand that I don't own a lawnmower and everyone around me has cut their grass. I sure don't want to get in trouble with the subdivision because my grass is so high. I can't imagine what it will be like if we get a lot more rain this week.
Do you think there might be any way you could work me in sooner?
Thanks again!
XXXX
> On Oct 5, 2014, at 8:32 PM, Lisa Eisenvbath <[email protected]> wrote:
>
> Gary
> We had 4 inches of rain. We had to skip a lot of lawns to keep from
> damaging them. See you next Friday Gary
>
> Sent from my iPhone
>
>> On Oct 5, 2014, at 2:22 PM, Gary Hendren <[email protected]> wrote:
>>
>> Hey Gary,
>>
>> Just wondering if you are going to get to our yard. I know the weather was bad for a couple of days, but it looks pretty rough.
>>
>> Also, will you be able to look at a couple of other things we would like to have done in the yard?
>>
>> Thanks,
>>
>> XXXXmy
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