Basye Flooring Co Inc

Three seemingly eager workers arrived on time and got right do work. They were polite, clean, friendly and knew their jobs very well.

It was one issue that ruined our home building experience.

Excellent service, courteous and professional. Saved the day. Thanks!

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Replaced Kitchen and Bathroom floors. Very happy with the product and the service. I would highly recommend Basye flooring. This company is a pleasure to do business with and they were very accommodating, professional and had excellent follow-through from start to finish of project.

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From the estimate from Tom to the Installers, everything went very smooth and with no problems.  The installation team was professional.  They took care not to damage anything with the walls or the appliances.  The worked until the job was complete in one day as promised.  The flooring looks great and we are very pleased.

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Fantastic sales and installers were very professional, started and completed project on time as as they said they would.....Highly recommend them and will use them again....

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My only criticism is that my work crew was very noisy (radio blasting) and a little crude when they thought I was out of earshot although they were very polite when speaking with me.

Sales person was Tom, installer was Ed.  Entry foyer, kitchen and dining room already had hardwood that had been installed 10 years earlier.  Never thought I'd be able to get the same exact flooring to complete the great room, but it was still available.  I got bids from 3 places.  Bayse and one other were about the same price and one (national chain) was lower.  Since I prefer to deal with local businesses, I chose Bayse.  Tom came to my home and took detailed measurements.  They ordered the material with a 50% deposit from me.  The wood was delivered to my home a week before the installation so that it could acclimate to the conditions in my house.
Since the installation was to be right against the existing hardwood, Ed spent some time with me before the installation to be sure I knew what to expect and he worked to align the boards of the new section with the boards of the old section.  The end result was very nice.  No one could tell that part of the floor is 10 years old and part of it is brand new.
There was as very small gap between the fireplace marble hearth and the new wood that was too small to cut a board to fit so Ed said he would have to come back to bring some trim to make it look good.  That took about 2 weeks to accomplish, but meanwhile it could barely be noticed and I didn't pay the last 50% until it was done.
All in all, I'm very satisfied with the product, the installation, and the customer service.  Would recommend Bayse's to friends.

The start date had to be rescheduled due to a previous job taking longer to complete.  When they did get started, they brought in extra workers and finished the hardwood flooring in one day.  The carpet replacement in the bedroom was uneventful.  All of the floors look beautiful!  The baseboard replacement was completed by an outside contractor.  After the baseboards were installed, a defect in the hardwood floor installation became apparent.  Basye sent the team leader back to address the situation no questions asked.  I paid the extra fee for furniture moving, but since the Basye team was not the last to work at my house, my furniture did not all get moved back into position at the end of the project.

They worked quickly. The price has been the best when I shopped around.

Highly recommend Basye Flooring both in terms of sales/knowledge combined with price and quality.  We got 3 bids from different company's but Basye did our original floors 17 years ago and their price was competitive.  We are very pleased with the results.

The whole project went TERRIFIC! Dealing with Mike Mayer (Sales Manager) was outstanding. We wanted a US Floors cork floor that he didn't carry in the store, but he found the distributor. He promptly came to the house and measured for the cork floor and the carpeting and gave us a VERY FAIR price the same day. Trims around hardwood and cork flooring can be expensive and have other shortfalls. Mike suggested we use custom hardwood trim instead of the factory. He did on OUTSTANDING job in meeting that commitment. Both the cork and the carpet installation crews were terrific to work with. We had a very small issue with one spot on the cork floor and that was PROMPTLY fixed.
Another point is this installation had to be coordinated with our Kitchen Remodel project. Mike worked with the remodel contractor to meet their schedule requirements. The whole project (floors and kitchen remodel) was done in the agreed time schedule.
Both Mike Mayer and the Owner, Randy Bayse, were great to work with. They gave us a fair price and performed PRECISELY to their commitment. They EXCEEDED our expectations for customer service. They are a local St. Charles business that has earned our loyalty in future projects and rightfully deserves our community's support.

Excellent from start to finish after several bad experiences with other companies who were incredibly slow with estimates and didn't keep appointments. Tom was very helpful with estimate, carpet choice and accommodating installation requests.

Basye Flooring (Abby Carpet) did a great job on helping me to select the right carpet at a reasonable price. The sales rep was wonderful to work with and the installers did a great job. Furniture was removed and replaced nicely and the work was completed in less than a day.

The project was completed in the agreed upon schedule and the floors looked fabulous. The installers boxed the leftover pieces for us to store in case we ever needed to make repairs to the floor.  I can't say enough good things about this company.  We will be looking to replace some carpeting next year and based on our experience, will most likely purchase it from them.

I visited the showroom and spoke with Mike about what I was trying to do.  I have no design experience but wanted a cohesive look for my house.  I wanted the old carpet pulled up and replaced with some kind of wooden floors.  I just did not know what I wanted exactly.  Mike was very helpful and patient when he reviewed the available products with me.  I found the perfect flooring and set up an appointment with Mike to come to the house and go over my choices.  He was prompt and very efficient.  We also decided to update our back splash in the kitchen.  My husband and I went to the showroom once Mike had the measurements and picked out complimentary laminate  for the kitchen, laundry, dining area and 2 bathrooms. 
Basye started work on 6-11-2012 and finished everything 6-15-12.  The installation team was outstanding, very professional and efficient.  They started promptly in the morning and were very diligent about completing the various rooms with as little inconvenience to myself and my family.
I would highly recommend Basye Flooring to my friend and family.

Mike Meyer helped us pick out the carpet in the showroom. Then he came to our house and measured the room along with our entire lower level for future reference. Then the installers came back on a Friday to install.  I was not there when they installed it, but I came home to a beautiful room. The carpet is beautiful. We are very pleased with Basye and plan to use them again.

Great!

The flooring that we picked was currently not available from the manufacturer, which Bayse told us upfront.  They found the flooring in stock with a distributor in the northeast, and it was shipped to Bayse for our job.  However, when the installers opened the boxes, each box had some kind of oily residue on it - the installer (wisely) decided not to install it.  Bayse told us they were unable to find any more of the flooring we chose, and it would be 4-6 weeks before the manufacturer could supply what we had picked out.  Normally, this would not have been a problem, but our old flooring had already been torn up.  The sales rep with Bayse suggested we come into the showroom to look at an alternative color of the same flooring.  When we came in, he also had us look at the "engineered hardwood" flooring, made by the same manufacturer in the same color.  After the sales rep explained the difference between the engineered hardwood versus the regular hardwood, we opted to go with the engineered hardwood that was readily available.  The installation took approximately 4-5 days.  We LOVE it!  The flooring is a handscraped cherry and is absolutely beautiful - we couldn't be more pleased!

Job was completed in less than an 8-hour day.  Installers were professional and courteous.  Major furniture items were replaced to their original locations.  Clean-up was good.  We are fully satisfied with the project.