Art-Tec Construction & Sunrooms Inc

unknown

The installation took several weeks longer than promised. After installation, we had leaks in the house whenever there were heavy rains. Called this contractor out several times when leaks were noticed. Their only response was to add caulk above where the roof was built. After this did not solve the problem had roof replaced and problem has been resolved. Obviously, roof was replaced by another contractor. Art-Tec should have either integrated new roof with existing roof so that problem would not have occurred or if they had any experience with this kind of installation advised me of possible leakage problems. I would never use Art-Tec for any other work on my house.

Being an insurance job the company charged more  because of replacement cost. We commited to Artec thinking a contractor would be on site most of the time. Not the case, only saw when the salesman came to get a check. No quality assurance checks on the work performed. Then about half way through the job the salesman was termanated. After the wife put a complaint into BBB then and only then the company tried it's best to fix everything. The company even some how got the my  phone # wrong.  If I did not call them about this matter we may be still waiting for them to get back to us.  I only hope other customers don't make the same mistake I made.

Originally contacted to shingle sun room roof since they represent company of original builder. We had hail storm with much damage and they gave us good deal on doing whole job  we had out of town company for week in June and requested later start. The whole job was not completed until two weeks ago (mid-January). When they were here they worked quickly and competently. Admittedly, job took longer due to co-ordination with insurance company as there was items of higher cost than standard price (proprietary sun room roof, Leaf Guard gutters). But, there were long gaps when nothing got done, and no updates.
Biggest head scratcher was front shutter replacement; measured at least 6 times, and replacement brought out 8" too short twice.
The whole process was completed over a span of nine months. Way too long.

They were fantastic. The guy came out and showed me an estimate of what he had. We set up a date. He came back up and finished in a few hours. The work was perfect. I would rate him highly.

We were pleased with the service they gave us. They put the room up when it was 100 degrees. The workman worked extremely hard. Their price seemed to be less than other estimates we received for this particular kind of room. The workman seemed flexible. The salesman was great, he was straight-forward. They were willing to install a gutter that we wanted and would pay to have another company install the one we wanted. We have really pleased with the room.