In a nutshell…It took 8 months to finish the process. Issues started the day they were supposed to show up to meet the insurance adjuster and didn’t. Continued customer service failures to the point that I had documented everything and sent an 8 page letter outlining the issues in hopes to get things moving. My insurance and I worked together to get a manager, who was more interested in talking about the final payment vs my issues , to finally submit the needed documents. The last email from the manager was rude and contradicted an email that was sent by someone else in the company just a minute before.

They reached out quickly. They set up an appointment so the inspector could come out. The day of the inspection. The inspector called and cancelled due to a possibility of rain ( it never rained). We sent him our documents from the insurance. For review. He said he could give us a quote from that. ( They never gave us a quote). We think he over promised right away and when he couldn't deliver on the promise he just stopped communicating. Acted like he wasn't getting emails made excuses. Overall terrible experience

Its good, they really work with you. We had a problem and they sent something for you right away and fix it.

It was very good, they really work with you. We had a problem and they sent something for you right away and fix it.

We hired John Beal (JB) to put an entire new roof on my mother's house. During the pre-contract interview, the salesman made a point of talking about how thorough their post-work clean-up would be, and commented on the house's copper gutters. During the roofing process, all of the guttering and two downspouts were removed from the back of the house; they shouldn't have been, and the salesman said he didn't know why they had been, but he would make sure they were reinstalled immediately. It was several days, and it rained in the interim causing rain damage to the interior walls. When the guttering (not the original copper) was reinstalled, only one downspot was installed. He said the house didn't need two. We told him that yes, it did (as future rains proved) and since the downspout HAD been there, it was JB's responsibility to replace it. At this point, over two months had passed since the contract was signed. When we called, again, to remind them to pick up the trash and bricks left on the ground, from a chimney that they decided needed to be replaced, they did send someone, but it was long after dark. We insisted they return, in DAYLIGHT to clean up their mess. Then the small daughter of a friend was walking in the yard, and a roofing nail went through her shoe and into her foot. After her ER visit, I called the JB office, again, and insisted they come out and clear the roofing nails asap, and I explained about the kid's ER visit. They did, finally, send a guy out to de-nail the lawn. This guy did a thorough job, went over the entire area multiple times, and even expressed concern over the little girl's foot, and suggested JB should take responsibility for the ER visit (they did not). Meanwhile, over the many months this fiasco lasted, we had gotten several "pay your bill" phone calls, to which I had responded, "we will when you come out and finish the job". All told, the job wasn't completed until over 3 months after the contract was signed, and the final cost was 45% HIGHER than the estimate. Also, JB employees did not do the roofing work, it was sub-contractors. If you hire them, be prepared to pay A LOT more than the estimate.

They did a great job. Always communicated with me as to where they were at on what they were working on.

All went well except at the end. Supervisor and trash truck had left early before job was done. A pile of trash was left. One phone call and the trash was picked up within the hour.

John Beal representatives and owner perform a final inspection / walk through on both the roof replacement and gutter replacement with particular emphasis on quality of workmanship.

I will not be using them.

They did a great job. The repairman was prompt, friendly, and very professional, and they honored the quote even though it required more work than they first anticipated.

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Still waiting for repairs

Leak was fixed. They had a minimum charge, so they inspected and sealed other areas of the roof and repaired all the flashing.

Well, but they did have to replace two sheets of plywood but showed me why

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Took almost 4 months to complete. Had to call once or twice a week to see whats going on and when they were coming back to finish what they started. Gutter crew come out with the wrong material for the job then had to come back next day to finish. Although we had the info on the type and color of siding it took almost a month to get siding on the job, Someone came by and cut out a 1 foot by 10 inch piece of siding to match up and covered the hole with duct tape. The crew that did the shingles only one of which spoke English after I asked they about my concerns I got the feeling of them not understanding what I was asking, this was one of those times in life you get that uneasy feeling in your stomach that after the first week or two you start to think you picked the wrong company. After all those commercials with Larry Conners bragging about his friend John Beal I Just didnt get that warm feeling. They sent a crew to put on a new chimney cap and cover after the new shingles had been installed. They trampled all over the ridge cap shingles on the cricket behind the chimney. Had to call and send pictures of it so they would come out a replace the mashed ridge cap shingles. Better have someone to check or watch over their work to make sure its done right. I wouldn't recommend. Check out the pictures and you be the judge.

Two JB employees came to give me an estimate on 7-30-16. One was VW, the other's name I do not know. These 2 men both walked on my overhang and on the main roof of my house. They gave me an estimate for the overhang and TOLD ME THEY DID NOT SEE ANYTHING WRONG WITH THE MAIN ROOF ON MY HOUSE. I SPECIFICALLY ASKED THEM ABOUT MY MAIN ROOF, if they saw any problems there. The insurance claim representative came out after JB employees were here. This insurance rep IMMEDIATELY SAW I HAD ROOF DAMAGE ON THE MAIN ROOF OF MY HOUSE. The insurance co. gave authorization to replace everything, the entire roof and back porch overhang. I called JB back to redo the first estimate. BMC was supposed to show up on 8-4-16 between 1-2 p.m. HE NEVER SHOWED UP AND HE NEVER CALLED. I called to complain and spoke to Greg Burtells, Manager, at JB. He apologized and rescheduled BMC to come on 8-5-16. BMC did show up on 8-5-16 and PROMISED to call me on 8-9-16. HE NEVER CALLED ME BACK. I called and left a voice message for Burtells on 8-31-16 expressing my dissatisfaction with JB. Still NO ONE CALLED ME BACK. I called again on 9-30-16 asking to speak to Burtells' boss. Greg Burtells came to the phone instead. I told him I was complaining because they never called me back. That is not how you do business with someone. He looked on his computer and then told me JB was not going to do the work because there were other constructional problems with the back porch. I asked, "Don't you think you could have called to let me know?" He started talking over me as I tried to speak to him. He tried to avoid the issue and change the subject. He then, being sarcastic, asked me if I got someone else to do the job and then without any hesitation quickly said arrogantly, "Why don't you do something positive and write the BBB telling them what a good job this other company did?" He said I was never a customer of theirs and so it would do no good to complain to the BBB about JB because JB would contest what I said and JB would get the BBB to remove my complaint. He said that anything I said would not matter because no one would see my complaints. He then said, "Why don't you just move on?" Just to be clear, in this conversation I did not even suggest calling the BBB about JB. The entire conversation about the BBB was initiated by him to taunt, intimidate, and to try to bully me. I then hung up on him. Later that day I did file a complaint with the BBB and within hours the BBB closed my complaint stating they would keep a record of my complaint on file for 3 years, but it would not be posted on their site. No one would see it. (This helps other consumers, how?) 1) JB did not recognize I had roof damage on the main roof of my house. (7-30-16) 2) JB did not show up or call to cancel the appointment scheduled for the 2nd estimate for the entire house. (8-4-16) 3)JB did not call me back as they PROMISED to do. (8-9-16) 4)JB did not return my call when I called GB, the Manager, to complain. (8-31-16) 5)I was not allowed to speak to Greg Burtell's boss as I asked to do. They summoned GB to the phone instead. (9-30-16) 6) Greg Burtells, the Manager at JB, was disrespectful to me and taunted me that anything I had to say would not even matter. (Just so readers know, I had not even suggested that I would contact the BBB in this conversation. He initiated everything that was said about the BBB.) He said I wasn't a customer of theirs and so JB would deny what I had to say and no one would hear my complaints on the BBB. He said anything I had to say wouldn't matter. He just preemptively threw that out there to taunt, to intimidate, and to try to bully me. I AM GRATEFUL THAT I FOUND OUT HOW THEY TREAT CUSTOMERS BEFORE THEY GOT ANY MONEY FROM ME! I WOULD NEVER RECOMMEND JB TO ANYONE! THEY WASTED MY TIME, AND SHOWED ME NO RESPECT OR PROFESSIONALISM. HOW HORRIFIC IT WOULD HAVE BEEN TO HAVE SIGNED A CONTRACT WITH THEM. THEY OBVIOUSLY DID NOT VALUE ME AS A CUSTOMER OR AS A PERSON.

If I hadn't been persistent, I probably still wouldn't know they had no intention of doing the job.

Excellent. Hail damaged roofs in the area as well as my siding. John Beal Roofing was very quick to respond and get me on the schedule. My roof was done before any others in my neighborhood. After the roof was completed we scheduled the siding. I really liked that they use quality materials and explained everything. Phone calls were answered and returned promptly. Everyone I dealt with either had an answer for me or would get me to the person who could answer my question. Plus they stand behind their work and warranty it! Have been in business in the area many years and will be around for future needs. Our house looks great!

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Great. My supervisor was good. The person who set me up with everything was great. I have no complaints.

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