HOME PERFORMANCE SERVICES

We had this company come out to resolve a dust issue in our home. They recommended sealing our ducts with aeroseal, sealing our attic, replacing our insulation and adding more spray foam to our basement rim. We agreed to all of the recommendations. They had mechanical problems with all of their equipment. They left pools of liquid spray foam in our attic where their machine leaked. The hose they used to pump in the insulation broke in our front yard leaving a mountain of insulation, they had to use our shop vac to clean up the mess. They never put any protection down on our carpet or over the window ledge where they brought insulation into the house and they didn't cover the walls in the closet where they entered the attic. We had to repaint the closet and window ledge. They left stains on our new carpet. They made the attic entry so tight you can't close it properly. In the basement the same spray machine leaked all over our basement floor, over furniture, they made a huge mess and have not answered or replied to our letters of dispute. They never came back to do a second blower door test. Our power bills have actually increased since they did all this work. They will say they are coming out and never come back to fix their mistakes. What a waste of money. Our ducts were lined with fiberglass and they told us the aeroseal would seal everything. You can see in the photos the fiberglass did not get sealed, it doesn't even look like the ducts were sealed. STAY AWAY FROM THIS COMPANY!! THEY DON'T KNOW THE MEANING OF ATTENTION TO DETAIL.

it went really well.  After being scammed, taken advantage of and paying for it, I fired contractor Danny Moody 'Residential Remodeling' from St. Joseph.  Acord Roofing recommended him for a small job and then I mistakenly hired him for an entire house job.  I digress.  Bill Kelly from HPS responded to my call for help immediately.  Got me an estimate/proposal by afternoon of the same day that we met to go over the house!  Honestly, after being in contractor ****, I was so encouraged.  I had been offered two other proposals and was waiting on a lower offer in writing.  It never happened.  All this time, I'm waiting and NOT on the schedule of HPS.  But, eventually, I DID call HPS and again, they were right there to help me in spite of some bad weather we had been experiencing.  Richard was awesome.  The work very good.  Hauled away trash and some cement board siding, again, left behind by Moody.   I cannot thank them enough.  Lois was kind and delightful on the phone.  My heavy heart is lighter and my faith is renewed that there are really good, dependable companies if you do your homework (better than I did!). 

I HIGHLY RECOMMEND HPS!

We had a really hard time scheduling the deal. The technician was supposed to follow up with a proposal but he never did. We just had a hard time with the company and felt like the service was not helpful. They basically just wanted to install a whole new system and we were just wanting insight on how the system works.

unknown

He was very easy to work with and answered my questions willingly.  We
will definitely be considering his company when we decide on a course of
action on how to proceed with the improvements he suggested.

They were prompt, professional, and detailed.

Crew was on time, they were efficient and worked well together. They were polite and answered all my questions

Energy Auditor arrived on time and was thorough in his explanation of the process and in the presentation of his findings.

It was an Angie's List Big Deal that I purchased. It was fine. The problem I had was that the gentle who came out had scheduled the time to meet with me to go over the results and he kept missing his scheduled appointments. After the 3rd time of trying to reschedule, I just told him don't worry about it.I always had to rearrange my schedule. They tried to upsell me on a bunch of stuff. I got a quote of $9,000 to add more insulation which I wasn't interested in doing. The price for what they did was high.

Mark came over checked things out offered a couple of options, two days later I had an estimate, the  crew came out next week, worked three days and were out, very professional, fast and neat, left no mess.

This company was referred to us by another company that was evidently too busy to do the work for us.  The work was more expensive than I thought it would be, but they did a great job. (I must say that we didn't get competing bids since we really wanted to get the work done quickly before the cold weather.  (We got it done just in time since it got cold a day or so after the project was complete.) So, I'm not sure if the cost was any higher than what other contractors would have charged.)

Wade Bischoff is the one who primarily worked with us on this project. He was truly a professional and great to work with! He did the energy audit and wrote a complete report with options for us to choose from to make our home more energy efficient.  We chose from among the options he presented as far as which work to do right then, and we are holding onto the other options for future upgrade projects (e.g., complete HVAC replacement, etc. which we will most likely do in a couple years).  Wade then brought in a team of technicians who did the insulation, etc. They were pros and really knew what they were doing! Not only did they do a good job, but they left the place spotless which is always a plus when you hire contractors to do a job.

Wade also followed through for us on the rebates that were owed from the power company. There was some confusion at KCP&L about our account since we recently moved here, and Wade needed to contact them several times to get it done.  But, he was persistent and made sure everything was handled, even after we had already paid him and the job was done.

I would recommend them to others who are seeking to do this kind of work.  Overall, I would HIGHLY recommend that everyone have an energy audit and take steps to green up your home!!!  It feels like you're really doing something great for the country and for the planet!

So happy for a great job, neat people, never a mess uncleaned.  Bid as they offer.  We enjoying how our home with no drafts.

On time, finished within time frame, added 2 workers to original three to complete job on time.  Cleaned up daily and communicated with homeowner.

HPS performed an energy audit of my home and then provided me with a detailed, professional report inlcuding pictures and descriptions of problem areas and a prioritized recommended list of possible improvements.  The report also included the expected effectiency gain for each of the recommendations so that I could choose the ones with the biggest payback.  My sales person spent time with me reviewing the results/report so that I understoof each item, what the work would entail, how long it would take and what to expect from the company regarding the installation crew's performance and of course the expected impact to my energy bills.  I found this to be very helpful since I did not really understand how different levels and types of insulation perform or that all of my canned ceiling lights contribute to energy loss, etc.  There was not any pressure from the sales person but the informaiton provided regarding how much air my house leaked and that by having some of the items completed from the overall list would provide me a significant reduction in my energy bills was enough for me to easily make a decision.  The crew that completed the work was very professional, courteous and careful in my home.  The work was completed on time.  A final audit was conducted and showed that the items I had completed resulted in a huge reduction in the air my home was losing and met and or exceeded their projected improvement.  The results have been impressive:  my electric and gas bills have definetly been lower, the musty smell in my house (from the old insulation and debris in my attic) is gone, my home feels much cozier and quite and less dusting needed since less  leakage.  I have been very pleased with the results and very satisfied with my experinece  with HPS and would recomend them.

No problems from start to finish. Worked quickly but didn't rush. Adjusted to an unforeseen difficulty when it became apparent that the attic fan could not be capped from above due to slope of the roof; consequently fabricated a functional and attractive detachable fan cover which can be removed from beneath, thus created a more effective solution than the one originally proposed. Overall, a very positive experience and the only bidder who included both removal of old, funky cardboard insulation and installation of gable vent.

I found the energy audit (done by an independent third-party) to be very insightful and informative. I recommend having them do the audit ($495), which included infrared thermal imaging that shows where the true problems are. The company representative I worked with primarily was difficult to get a hold of, frequently late, or unprepared for visits. For one appointment, he simply didn't show up. For the most part, the work was adequate, although I had to have them come out again to fix something they did not do correctly, and they didn't leave the work site very clean. Communication was the biggest problem.

THE EMPLOYEES WERE PLEASANT TO DEAL WITH. SOME OF THE EMPLOYEES WERE PUNCTUAL, OTHERS NOT. PHONE CALLS WERE SOMETIMES RETURNED PROMPTLY, OTHER TIMES I HAD TO CALL SEVERAL TIMES TO GET A RESPONSE.