COMFORT MASTER INC

I have a complaint on Comfort Master at 1645 Hwy. B Poplar Bluff, MO 63901. This past spring, I had signed a contract with them to service my air conditioner in the spring and my gas fireplace in the fall. I never heard from them to set up an appointment to service the fireplace so I called them. They told me that was my gas fireplace was not part of the contract. The service tech that signed me up said it was. I asked them for a refund on the fall portion since it was not going to be honored. They started laughing at me and said I'm not getting anything back. They told me I was screwed when I signed the contract in which they screwed me out of $67.50. Also in August of this year, I had to call them to come out and check my air conditioner. They came for out for 3 minutes, did absolutely nothing but tell me it was blowing cold air and charged me a service call of $59.00. Last year, my brother had the same contract problem with them except they never came out to check his heat but they sent him a bill for the following years contract. These people are taking advantage of customers and need to reported before they screw someone else out of money and end up hurt.

A complete system was designed for our home and discussed with me for my OK. Work was started on time and finished at time agreed. The installation crew did a great job, took good care of our floors with drop cloths, and cleaned up after themselves. When questions would require my input, they always came and discussed them with me. After they finished a service person was sent to start the unit and make sure that everything was operating at peak efficiency. The loop outside had to be buried and they leveled the ground fairly well. After a few months and rains they sent out  the loop people to level the ground again. When you call these folks, they don't leave you hanging. They did an outstanding job and I'm very pleased with my purchase.

They were there on time and did a great job. They cleaned up their mess when they were done and answered every question I had. They knew what they were doing and was done in no time at all. I will use them again.

The installers did a wonderful job went above there job duties to move the water heater and check additional vents downstairs to check air flow.  They sent a service tech out to check the unit over to make sure everything worked right.  I would differently use them again in the future. 

My interactions with them during and after my purchase have been very distasteful. For a long period of time they were providing me services for other things and they were doing okay. I had them install a new unit in a house that was heating and air conditioning. They were rude. They overcharged for repairs on a unit that they had put it in. I just stopped using them.