Peterson Heating And Cooling Inc

.

One of the worst customer service encounters that I've experienced. During the AC tuneup on 6-1, the owner went outside to clean the AC unit, but when I started back inside to check on his workers, he stopped and followed me in. Worse cleaning job that I've ever seen. I ended up finishing it up myself later that evening. I allowed them to convince me to replace the evaporator Coil. I believed that it needed done as I have had freon added every year since I bought the house. During the install for the coil on 6-6, the tech cracked my flue. It took me forever to find out what had happened as he only wanted to tell me how my furnace wasn't up to code with the flue the way that it was. They left the flue pipe unplugged, so I had to plug it o prevent birds or bats from entering the house. I was told that they would review the options to get my furnace up and running. On 6-9 I received an email with the estimate for a new furnace and was told that this was the only option for bringing my furnace up to code. On 6-10 I emailed and asked for specs on the estimated furnace and voiced concern that it was a smaller unit than my current one. I heard back nothing. On 6-24 I emailed again asking for additional information and asking about additional options such as a humidifer/air scrubber. I heard nothing. On 7-16 I emailed again stating that I had not heard anything back from them and if they didn't want my business the needed to let me know. They did respond this time and said that they thought I had been taken care of and that I was on the schedule for 9-12. I again asked about my the additional items and my concerns and was given the size of the unit. I had to ask again about the additional items. I received the price of the additional items and was told that this size unit was what was recommended. I am choosing to pass on doing any further business with this small business. I will spend my money where I'm treated like a valued customer.