Appliance Repair Services LLC

Wish I could give zero stars, lady absolutely rude on the phone and hung up on me, when I said we would try finding the part and fixing it our selves she said the service fee for the man coming out for 5 minutes was the same charge too fix it if we didn’t have them fix it. Very difficult to get times to come out and look at dishwasher and very difficult to try and communicate with. She said they told my wife the service charge too come look it and that is false, very unreasonable inspection charge. The man that came to our house said few words and seemed very disinterested and rude. Would never recommend this company unless I wanted to screw someone over.

Warning!! Don't Do It!! Wish I'd known. My refrigerator started making a noise. A "friend" suggested this company to me. The man came out and without troubleshooting anything said he knew what the sound he heard was. He ordered a part and came back later and changed it out. That incorrect guess cost me $100 in addition to a $100 trip charge. 2 hours after he left...taking my used part with him without my permission probably to resell or reuse...the noise reappeared. To his credit, after I called them again, he did come back and this time actually did some troubleshooting in the back of the frig, where he found a schematic, and actually looked at it. He was here 45 min but no noise appeared....although he'd heard the noise the first time he was here. It's a simple frig..he even said there are only a few things it can be. I said, "What do we do..just wait for something else to break as a result?" Yes, he said. I have now made a recording of the sound, which his wife told me to send to her....it sounds like a motor trying to do something. She said she'd call me the next day after he listened to it. Of course, No call! Sidenote: I sent a picture of the schematic and the sound recording to my electrician friend in Illinois and he told me over the phone which part is failing. He said it is very simple and is an easy fix if the guy had done basic troubleshooting. There are only two motors on the schematic and ARS guy replaced the wrong one! You don't just start replacing parts without doing some testing to determine which part is failing. Lazy or incompetent...I don't know. The problem still isn't resolved and I'm $205. in to it. I will post a follow-up. I called a local appliance parts store who knows these repair people in the area and he didn't even know ARS but he said he would suggest a reputable, experienced company (35 years here) with a reputation for doing good work and treating people fairly, honestly, and professionally. Advanced Appliance Repair Services 417.766.1832 Wish I'd known!

BEWARE!!! If I could give this company zero stars, I would. These people have no desire to actually help customers and they continually lie. They have made things up over and over again and give nonsense answers to try to get you off of the phone. Most recently, after trying to get them to fix their issue for 3 months now, they called me and yelled at me over the phone that they would not be fixing our washer and they were DONE. They do like being held accountable for their work. I would NEVER recommend using them for ANYTHING. They are rude, unprofessional, lie and do terrible work. I had a washer lid replaced back in August and it broke again by October. When I called to have it repaired, they were very rude and annoyed that I expected them to hold up their end of the warranty. Since then, it has been a nightmare and my lid is still broken. I am taking further action at this point. The washer is only 2 years old. I have never seen such terrible customer service.

The scheduler does not have any desire to get the work done. I have a Whirlpool washer that is under warranty and the tech came out at the beginning of January. I called them at the end of January to see if they had an ETA and was told it was back-ordered and they would call me(in a very irritated that I had the audacity to call and check up kind of attitude.) and that even after the part came in they had at least a two-week delay in being able to get back out to me. I called again in late February as the part was available direct from whirlpool and was told the same thing as last time. I called Whirlpool to try to get this switched to a differnt service provider, and after about an hour and a half on hold and explaining the situation they put me on hold and called the service provider themselves. When Whirlpool came back on the line they told me since the Appliance Repair Services LLC had the part on order that it would have to stay with them. Fast forward to today, 4/5/2021, when I checked with my local parts distributor who once again told me the part is available and only 3-5 days shipping. I called again and the dispatcher was very rude once again and I told her I can order the part myself and have it here in 5 days tops. She told me to do it then and hung up on me. I called back and was told that calling her on her lunch was not going to make anything better and was hung up on again. She then cancelled the open ticket. That was the best part of my experience with Appliance Repair Services LLC as then I could get this re-scheduled with someone else.

Long story but here we go. Bought a New Washer with a warranty from Whirlpool and started getting an error message after about a month. I called Whirlpool in July 2020 and they opened a ticket with Appliance Repair Service to come take a look. The unit had power & an error message when he first came to look. Upon leaving after first look, the unit no longer had any power, he left it worse than when he came. I was told repeatedly that they were awaiting parts they had ordered from Whirlpool to arrive. I'm glad I didn't take their word for it because when I called Whirlpool on November 17, 2020 no parts had been ordered on my ticket. Whirlpool contacted Appliance Repair Service and finally got the parts order on November 20th, 2020. Fast forward to January 29th, 2021 Appliance Repair Service showed up with parts (never called first to make appointment, literally just showed up) and got the power restored to the unit and then left. Still not working, still has the error. We called the office number and they said they would order some more parts. Fast forward again to today, February 24,2021 I called Whirlpool again.... Appliance Repair Service marked my ticket as completed and got their check from Whirlpool as they said the unit was fixed. Now I have to start all over after 7 months later.

Perfect! ARS is the best company ever to use for any home repair service you need! I have used them for 8 years, and they are always my first phone call!