Vaughan Pools and Spas

It is never a customer’s responsibility to prove that work was in fact not completed, but yet that is how we were treated. It is also not acceptable to tell a customer that they are unethical and “looking for something for free” when that customer protests being charged $600 for a repair that was neither asked for nor done. Insinuating that we should pay, because “maybe the tech just snuck into your yard and fixed it” is wildly inappropriate and also trespassing. Being asked “well is it working now?” as if we are stupid enough to think Vaughan fixed our spa and consequently pay the bill is insulting. Through this whole process, instead of being polite and attempting to make us not feel like we were being scammed, that feeling was reinforced by every rude interaction we had with a Columbia store employee (Brent). He even went so far as to tell my husband that I didn’t know what I was talking about and basically call me a liar. We have never been treated with such a lack of even common courtesy by a business before. We had willingly paid them for repairs and products in the past, so being accused of trying to get something for free was absurd and insulting. Don't do business with this company if you hope to have a good or fair service experience!

They said tub was ruined...actually disconnected pipes and made it worse. Next guy came in reattached pipes and put on one new small part and the hot tub worked great....these guys are bad news.

I called Vaughn Pools and Spa's to schedule a service visit.  The person I spoke with said that they didn't schedule appointments and that someone would be out to look at the spa as their schedule permitted.  I gave my contact information.
A couple of days go buy and hearing nothing, I call back Vaughn and the same person asks, 'oh, didn't he call you yet?'.  No, I respond.
I never heard from the service provider.  He apparently replaced a 'cartridge' and added chemicals.  I was charged for 2 HOURS of labor at a cost of $160 plus a service call charge of $50.
We had our own chemicals and had previously cleaned the cartridge.  The only communication from this company was an invoice.  At a minimum we should have been called to discuss the services he was supposedly providing.