Picks Gallery

Picks Gallery just finished performing maintenance on our gas fireplace. We scheduled the appointment a couple weeks ago. We were notified when they were on their way and they arrived exactly on time. Our technician, Patrick, was very friendly and professional. Not only did he do a great job with the fireplace but also took the time to share helpful tips on operating and maintaining it. The work area was perfectly cleaned when he finished and our fireplace looks better than ever. We would highly recommend them to anyone who needs a new fireplace or needs one maintained.

It took over 2 weeks to get service because of office foul up. Tech came out and tried to say the a.,c., power was bad. I had to prepay for service which I have never had to do before. They charged my credit card for work and the unit still doesn't work. I've tried to contact them and all I get is a run around. I don't know how a place like Pick's could stay in business treating customers like they did me, after all I bought the unit from them.

Here's a timeline of project; August 10th; payed half down on the project; we were told they would start in 2 -3 weeks and be done in one week with the entire project. Sometime mid October they finally started the project The fireplace and flue were installed in two days It took almost two weeks to get the drywall and tv mount done correctly We got in the middle of finger pointing between Picks and the stone installer; had to wait 3 more weeks for stone to be installed Here we are November 12th and the project is still not done but yet they sent me an invoice for the remaining balance. Needless to say, I won't be paying this invoice until the entire project is completed.

Wonderful! Very quick to respond and has gone above and beyond to make this experience easy and pleasurable!

no problems. very professional and knowledgeable.

Professionally with a wealth of confidence.

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We've been more than satisfied with what they've done. They are very responsive to us and we are very comfortable with what they did.

They are extremely knowledgeable. They were very careful about making sure they covered things so it didn’t get dirty or damaged. They are very friendly and the service was fantastic. They made a suggestion on the face of the fireplace and it looks beautiful. I highly recommend them and I've already recommended them to others.

The project was seamless.  They set and met the appointment for installation, were efficient, and cleaned up after installation.  A quick, painless installation from beginning to end!
I'd definitely recommend them to anyone!