Kennelwood Pet Resorts

unknown

unknown

I dropped my two miniature schnauzers off at the appointed time of 8am. They asked me how I wanted them cut. I told them to make sure they look like schnauzers with a "skirt" when they are finished but just not too long of a 'skirt' so I can keep up with them between the grooming appointments. They called a little after 12 noon to come pick them up. I was there about 15 minutes later to pick them up. I paid for the service of grooming, teeth brushing and nail file and added $20 for a tip adding to $126 withhout seeing them yet. They brought them out and I noticed that Einstein's ears were scraggly looking. They hadn't trimmed them up. I walked out and while they were relieving themselves on the grass I noticed their backs were barely touched and there was no 'skirt' at all. They basically shaved them almost at one length. I took them back into the shop and told them they needed to shave their backs more and that I was dissatisfied with their skirts being so short. I asked them, " Do they look like schnauzers to you?" No response. They said the groomer had to leave and couldn't fix them today. I was getting upset. I said give me a discount then because it was ridiculous what they did to my beautiful dogs. At first they wanted to give me the next haircut free. I thold them I'm never coming back. They gave me $56 back and I requested the tip back too, so they gave me $76 back for the haircut but did not refund the teeth brushing or the nail trim. They had two other groomers there. They could fix them but not right away. I would have to leave them again. I said, "No I'm not leaving them". They said well that's all we can do. Seriously? You have TWO dogs from one customer and you won't stop to take care of them and satisfy them as best as you can? Idiots. You scalp my beautiful white schnauzers and that's all you can do. No apology. I stormed out because I was so upset. I went to Petsmart and they trimmed them up and made them look smooth, at least. They had hairs coming off their ears, their feet were a mess and there was no skirt to speak of. Petsmart fixed them tyoo. They look better but they still don't look like my beautiful schnauzers becuase of what Kennelwood at O'Fallon did to them. They are horrible pet groomers. It doesn't even seem like they know what a schnauzer cut is. I've had this problem before where they cut the skirt too short and I thought if I told them about it they would stop it. they didn't. It didn't make a difference and I've lost my patience. I decided to give them one more try and it came out worse today then they ever did. This wasn't the first time they screwed up. this is the first time I took action. They just are horrible. Their customer service is horrible. I called them when I got home and told them I had to take them to Petsmart to fix them. I told thim I was so upset. Do you know what they said? '" Ok" That's it. No apology no nothing. I am thoroughly ticked off.

unknown