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Hoff Heating & Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Founded in 1983 by Henry & Karen Hoff, Hoff Heating and A/C was run from a detached garage next to Henry's house. Before long, Karen's brother, Greg, decided to make a career out of heating and cooling as well. Greg was the first of many family members that have since joined Henry & Karen's team. Today, the business has grown to over 30 employees, and most of our "Hoff Heating family" has been with us for 10 years or more. So when you see someone from Hoff Heating and A/C at your door today, there is a pretty good chance you could see him again for any future heating and cooling needs. Hoff Heating & A/C is also a proud member of BBB,SCHACCA, Habitat for Humanity, National Association of Homebuilders and others. Additional email - [email protected].
Business highlights
Emergency services offered
42 years of experience
Services we offer
A/C, Electric, Geothermal., Humidifiers, Sales, service & installation. Gas
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9159 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 159 reviews
Ashutosh S.
Sep 2025
Central A/C - Service or Repair
Adden, the service technician who came to my home, was outstanding. My AC unit was running but not cooling, and he quickly diagnosed the issue. He was incredibly knowledgeable and courteous, taking the time to explain and show me exactly why the AC wasn't cooling. He provided a clear plan for both an immediate fix and a long-term solution. I'm very impressed with his professionalism and wish him the best in his career.
Great Resource for the company!!!
Bridget V.
Jul 2024
Josh and Collin are just leaving after working all day installing a new air conditioner and heating system. Hoff was recommended to us by the HVAC guys that worked with us in our school district over 33 years ago. They installed the heating system at that time and replaced the air conditioner 3 years later. They serviced these appliances through the years and now have replaced them. I can't speak highly enough about the service we have received from every person that we have worked with and will always recommend Hoff for heating/cooling needs. Josh and Collin were just as personable, informative, and efficient as every other technician we have encounter. Thank you for taking care of us.
Response from Hoff Heating & Air Conditioning
"Thanks for the great review! I actually saw Collin in the office after receiving your email and told him about it but I'll be sure to send this message to him and Josh as well. They appreciate the kind words and we appreciate your loyalty over these past 33 years!"
Thomas R.
Apr 2023
Have been with HB over ten years and their scheduling service calls continues to get worse and worse. The techs are very nice when they arrive but it isn't unusual to be put off several days because they were "stuck on extensive repairs" somewhere else. No phone call to update you, just a text. My text didn't come until 4:45 in the afternoon after I'd waited all day for them to show up when they said they would. Then I was asked via text if there was a day next week that worked for me. I travel a great deal for work and my schedule isn't that flexible, which is why I set it up way in advance. So, while I have nothing but good things to say about their techs, I'm looking this morning for another more dependable service.
Response from Hoff Heating & Air Conditioning
"Good morning, we are not Hoffmann Brothers, we are Hoff Heating and A/C. Sorry to hear you had a bad experience with Hoffmann but we do not have your name or address in our system so I think you left this review for the wrong company. But, our number is 636-240-4633 if you're still shopping for maintenance :)"
Ron S.
Sep 2022
Just wanted to recognize and suggest anyone needing air conditioning service to consider Hoff Heating & A/C. After our central air conditioning service went out overnight, a 7:00 AM call to Hoff had a repair technician out by 11:00 AM. Their service technician, Jim, was courteous, fast and knowledgeable. A new compressor part changed out and we were back in service by noon. That's what I call great service and I would highly recommend them to anyone in the St Charles county area needing their services.
Response from Hoff Heating & Air Conditioning
"So glad we were able to get your A/C fixed in a timely manner, we appreciate the nice review. I'll pass this on to Jim and the service department."
Robert T.
Aug 2022
Jim was knowledgeable, professional and congenial. Excellent customer service. Will definitely use Goff for future heating and accurately needs.
Response from Hoff Heating & Air Conditioning
"Thanks for taking the time to review us, we appreciate the feedback!"
WILLIAM V.
May 2022
It was very good and a very big help.
Jimmielee S.
Oct 2020
Was able to remove and install a new HVAC unit in one day. Very courteous and proffesional. Grear prices and quality service.
Response from Hoff Heating & Air Conditioning
"Thank you for the review! I'll pass it along to the rest of the company!"
Jim I.
Jun 2020
Great service. Service tech (Rudy) was on time. Explained the problems. Added freon. House is cold again!.
Response from Hoff Heating & Air Conditioning
"Thanks for the A review! I'll let Rudy know!"
Tracy P.
Sep 2018
Fixed in 1/2 hour.
Ronald B.
Aug 2018
they provide good service, i had them for about 8 years, the put a new heater and air conditioning system, i am very happy for their service, i having them on a yearly basis for checking and maintenance of my heater & air conditioning system.
Response from Hoff Heating & Air Conditioning
"Thanks for the review! Hope we can continue to provide good service for you in the future! I passed these nice words on to the rest of the Hoff Heating team!"
Frank P.
Aug 2018
No problem at all, they came to clean and service all the equipments to make sure everything is running properly & they did an excellent work everytime. used them before and will continue using them in the future.
Response from Hoff Heating & Air Conditioning
"Thanks for the great review! Hope we continue to do good work for you in the future!"
Shirley P.
Mar 2018
Great. The initial contact was made and met with me promptly to discuss my need. Mr Hoff was very professional, explained my options and pros and cons of different models. He gave me my options and I chose which one I wanted. Work was not to be done for 3 months but he locked in the price and the install went well. The inspector came and said it was a good job. I am very pleased with their services and highly recommend them.
Rachel K.
Mar 2018
Both technicians were punctual, friendly and professional. They answered all of our questions and we were very pleased overall
Mike R.
Nov 2017
Denny and crew were perfect from start to finish. They handled all paperwork with the county for inspections and were completely professional and courteous. We'd happily work with them again and will call them for any future needs first.
Doris D.
Nov 2017
Very dependable and reasonable repair prices.
Jason E.
Oct 2017
Average service quality. I purchased a "Silver" level plan through Angie's list (which was the only choice available at the time), but was only ever provided the basic services because none of their technicians knew what the Silver plan was or included.
Judy S.
Sep 2017
Hoff was one of 3 bids. Although quote was slightly higher than another, we felt more confident in sizing, thorough explanation and Lenox equipment. Immediately after install on July 20, we were concerned and disrupted by noise of the ac unit; sometimes sounding fine, other times grinding start, moaning, loud running noise, etc. Twice, technicians came to resolve, but no trouble found. Long story short, after third contact, Hoff said they had been working with Lenox thru it all and everyone agreed it should be replaced. They came a few days later, replaced the unit and we are amazed how quietly it kicks on and purrs while running. An amazing difference. In summary, everyone understands things go wrong. Working through to resolve this with Hoff was professional and thorough. Best part is no one was aggravated; with each call, technicians responded quickly. Ultimately, Hoff stood behind their work and Lenox stod behind their product. We couldn't be more pleased with the final result.
Doris D.
Sep 2017
.
Response from Hoff Heating & Air Conditioning
"Thanks for the A rating, have a great day!"
Wade C.
Sep 2017
very professional. very prompt. Good service
Response from Hoff Heating & Air Conditioning
"Thanks for taking the time to leave us a nice review! We appreciate it every one receive and I passed it on to the others."
Mike W.
Aug 2017
I use them extensively. They are my primary heating and air provider.
Response from Hoff Heating & Air Conditioning
"Thanks for continuing to use us and for leaving us a kind review. We appreciate it and I passed it on to the others here."
Judy S.
Aug 2017
It was about $5700 with a humidifier for the whole house. They were very good. They were very easy to work with, they were wonderful.
Barbara L.
Jul 2017
I was totally pleased. Finances were, and still are at a very difficult point, because my husband was quite ill at the time. It was a minor repair. They were very kind to us, because another company that would be their major competitor here in town mentioned that we needed to get a whole new unit. Which was going to somewhere upwards of $6000.00. My husband had emphysema, so he needed to have the air conditioning on so he could breath. Hoff came, and did apparently it was a minor repair. I don?t even remember what part it was that they fixed, but they were just so kind, and I really appreciate what they did.
Response from Hoff Heating & Air Conditioning
"So glad we were able to provide an affordable solution for you guys! We really appreciate the review also!"
Vivian M.
Jul 2017
I am on a thing that they send out. It is $250 that is for a year for the heat and air conditioning and one check in between. I have used them for years. I have no problems with them. I really have not compared their prices that much. Sometimes furnace companies run specials that do not include everything and they do so I don't bother. I have dealt with this company for years. I have not had any problems. They servicemen that came out in May was good, really good. It took about 15 minutes. He did not leave a mess.
Response from Hoff Heating & Air Conditioning
"Thank you for the A rating!"
John S.
Jul 2017
I made the appointment online the night before, and the tech showed up as scheduled. He was friendly, efficient, and addressed my issue. He also explained a few things about my system that will help me in the future. The cost was reasonable based on my past experience. I really appreciate how this was handled beginning to end. Thanks to Angie's list for the recommendation!
Response from Hoff Heating & Air Conditioning
"So happy to hear you had a good experience with us! Hope to do work with you again in the future and thanks for leaving us a nice review!"
Elizabeth T.
Jun 2017
Wonderful! They've been so good, ever since we moved here. We even used them at our old address. It's a great service!
Response from Hoff Heating & Air Conditioning
"I just now saw this review! Thank you so much, I'll pass along to everyone here!"
Licensing
State Contractor License Requirements
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FAQ
Hoff Heating & Air Conditioning is currently rated 4.9 overall out of 5.
Hoff Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Hoff Heating & Air Conditioning offers free project estimates.
No, Hoff Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Hoff Heating & Air Conditioning does not offer a senior discount.
Yes, Hoff Heating & Air Conditioning offers emergency services.
No, Hoff Heating & Air Conditioning does not offer warranties.