American Plumbing Solutions

Don't let these jokers come anywhere near your property. We had work done through a contract through the county water repair program. They broke a private line (gas line to pool heater) and acted like it was my fault. They automatically just said they weren’t responsible. No where in the contract does it say I need to have anything other than irrigation lines marked. They don't return calls. They didn't even bring their own hose and had to use ours. When they came back later to finish the work and put my yard back together they put grass seed in a flower bed. I now have a $4000 repair for a private gas line and grass I need to dig out of a rock bed for a repair that was supposed to be "free". Not to mention the contractor was really rude. When they finished up the work and told me they were leaving they didn't even mention the line they broke. When I asked about it the owner told me "we don't fix gas lines. We are plumbers". Guess who I got a quote from to repair the line? A plumber. Ridiculous. Any reputable company would’ve seen the giant heater right in front of them and wouldn’t fixed the damage they caused.

Great company! They provided excellent customer service and they installed a new water heater

When they came out, they called in for claim on my home owners warranty. The claim was denied. I proceeded to call the home owners warranty company and had one of the plummers with me while on the phone. It appears they were shaping the information and the claim with the home owners warranty company knowing a denial would mean they could charge me more for the work. So, they proceeded to price gouge by charging $415 for 30 minutes of work. While in the basement, one worker started screaming at the other worker correcting him on his work. OVERPRICED and NOT PROFESSIONAL!

Plumber came on time and did requested service, however, plumber lacked expertise for situation, recommended additional services that were unnecessary and did not fit the situation, and did not fix my issue.

Above and beyond. Had many people look at this problem and no one could figure it out. APS came and investigated. Instead of walking away not knowing how to fix it, he searched more for a cause of the problem and found rubber from the other cartridge in the pipe! This was a Homeshield warranty contracted call and I’m so happy they called American Plumbing Services. They were quick to schedule an appointment, called when they were on their way and showed up early! Great service and would definitely recommend. THANK YOU.

This provider was chosen by American Home Shield for the warranty call. The work was performed adequately, though the workman opted to not apply caulking around the bases of the new bathtub fixtures, allowing water to get in behind the wall. We corrected this missed step of installation ourselves.

If I could take stars away, I would. They chipped the corner of my bathroom sink then denied it although I have pictures, my toilet is STILL running (since June, tomorrow is November 1), and the water pressure in my kitchen sink has decreased again. Owner refused to give name and number of insurance company for claim on sink, then told me he would take me to court for defamation if I filed a claim with the BBB or called their insurance company. Owner also yelled at and over me the whole time I was on the phone with him. Rude, unprofessional, dishonest, and pretty much the rapists of the St Louis plumbing industry. STAY AWAY!!!!!! Unless you just want to wind up back at square one, or worse!

Horrific - They were supposed to come on a Friday, I asked to push it back 1/2 hr, and if they could not I told them I would be there. They said OK.. took off 1/2 day unpaid, they never showed up. Called them they said they would make him come Saturday a.m. He showed up, told me he could NOT drain my water heater, and it would probably be messy. I have carpet on the floor, so I put down several towels. He attempted to get the heating element out, for 15 minutes, with water pouring out of it. He eventually said he would have to come back. He requested my $100.00 service fee, said see you Wednesday. An hour later I was told by 2-10 home warranty he said he could not do the job. HE'S A PLUMBER!!!!! SO I had to call insurance company and schedule another contract for 2 days later. This guy told me he could not drain my water heater. He left and I looked at it, saw the drain and drained it myself.. AFTER he lt half the water out all over my carpet. He did NOT even attempt to stop the water. IT WAS A NIGHTMARE. He basically came to my house took the $100.00 for 15 minutes of work and left told the insurance company he could not do it... AFTER he soaked all my carpet, not to mention he was condescending and a smart ***.