American Plumbing Solutions

Don't let these jokers come anywhere near your property. We had work done through a contract through the county water repair program. They broke a private line (gas line to pool heater) and acted like it was my fault. They automatically just said they weren’t responsible. No where in the contract does it say I need to have anything other than irrigation lines marked. They don't return calls. They didn't even bring their own hose and had to use ours. When they came back later to finish the work and put my yard back together they put grass seed in a flower bed. I now have a $4000 repair for a private gas line and grass I need to dig out of a rock bed for a repair that was supposed to be "free". Not to mention the contractor was really rude. When they finished up the work and told me they were leaving they didn't even mention the line they broke. When I asked about it the owner told me "we don't fix gas lines. We are plumbers". Guess who I got a quote from to repair the line? A plumber. Ridiculous. Any reputable company would’ve seen the giant heater right in front of them and wouldn’t fixed the damage they caused.

Great company! They provided excellent customer service and they installed a new water heater

When they came out, they called in for claim on my home owners warranty. The claim was denied. I proceeded to call the home owners warranty company and had one of the plummers with me while on the phone. It appears they were shaping the information and the claim with the home owners warranty company knowing a denial would mean they could charge me more for the work. So, they proceeded to price gouge by charging $415 for 30 minutes of work. While in the basement, one worker started screaming at the other worker correcting him on his work. OVERPRICED and NOT PROFESSIONAL!

Plumber came on time and did requested service, however, plumber lacked expertise for situation, recommended additional services that were unnecessary and did not fit the situation, and did not fix my issue.

Above and beyond. Had many people look at this problem and no one could figure it out. APS came and investigated. Instead of walking away not knowing how to fix it, he searched more for a cause of the problem and found rubber from the other cartridge in the pipe! This was a Homeshield warranty contracted call and I’m so happy they called American Plumbing Services. They were quick to schedule an appointment, called when they were on their way and showed up early! Great service and would definitely recommend. THANK YOU.

This provider was chosen by American Home Shield for the warranty call. The work was performed adequately, though the workman opted to not apply caulking around the bases of the new bathtub fixtures, allowing water to get in behind the wall. We corrected this missed step of installation ourselves.

If I could take stars away, I would. They chipped the corner of my bathroom sink then denied it although I have pictures, my toilet is STILL running (since June, tomorrow is November 1), and the water pressure in my kitchen sink has decreased again. Owner refused to give name and number of insurance company for claim on sink, then told me he would take me to court for defamation if I filed a claim with the BBB or called their insurance company. Owner also yelled at and over me the whole time I was on the phone with him. Rude, unprofessional, dishonest, and pretty much the rapists of the St Louis plumbing industry. STAY AWAY!!!!!! Unless you just want to wind up back at square one, or worse!

Horrific - They were supposed to come on a Friday, I asked to push it back 1/2 hr, and if they could not I told them I would be there. They said OK.. took off 1/2 day unpaid, they never showed up. Called them they said they would make him come Saturday a.m. He showed up, told me he could NOT drain my water heater, and it would probably be messy. I have carpet on the floor, so I put down several towels. He attempted to get the heating element out, for 15 minutes, with water pouring out of it. He eventually said he would have to come back. He requested my $100.00 service fee, said see you Wednesday. An hour later I was told by 2-10 home warranty he said he could not do the job. HE'S A PLUMBER!!!!! SO I had to call insurance company and schedule another contract for 2 days later. This guy told me he could not drain my water heater. He left and I looked at it, saw the drain and drained it myself.. AFTER he lt half the water out all over my carpet. He did NOT even attempt to stop the water. IT WAS A NIGHTMARE. He basically came to my house took the $100.00 for 15 minutes of work and left told the insurance company he could not do it... AFTER he soaked all my carpet, not to mention he was condescending and a smart ***.

unknown

We had a leak in the basement coming from the pipe that runs from the outside. The St. Louis County Public Works Dept. hired this company to fix it. Unfortunately, the leak was in the foundation wall and the city did not cover the cost. However, Ken and Mark worked very hard in 20 degree weather to get the job done. They had to dig a whole and tunnel under the porch while it was snowing. They were very professional and cleaned up after themselves. I was very grateful for all their hard work in not so good weather conditions.

No complaint on function of sump pump replacement but when they informed me they would have to cut out dry wall for access for discharge line, I asked them to cut out a clean line (to make it easier to replace). The dry wall they cut was oddly shaped and they didn't leave it for me to work with. In addition, they left no manual for the new sump pump and when I called the company later in the week and requested it, they never returned my call.

Very pleased with their advise and expertise

American Plumbing Solution was the company provided me by AHS Home Warranty. They arrived within three hours of first call to AHS and assured me twice (they called me and I called back to reconfirm) that would be back by 1:00 pm and I made arrangments to take half day vacation to be home for the work. During my preliminary conversation with them, they were helpful in assisting over the phone to turn off the gas to the draining heater.
Ten minutes before they were due at my house, they called to say they would not arrive until the next day, another half day of vacation due lost to their bad scheduling. AHS covered the cost of the new water heater (I do not yet have the receipt for the water heater to register its warranty, but perhaps that comes from AHS). American Plumbing Solution charged me $800 to install the new water heater and dispose of the old.
The next morning they installed the water heater; left some mess behind. (The heater installation work was subsequently approved by my local code officials). When they left after the installation, my hot water in the kitchen had no pressure, and little more than a trickle. Worker promptly returned and after approx. 30-45 minutes of working and taking apart the kitchen faucet, he said that the hot water pressure was because my kitchen faucet was old (4 years old) and faulty with accumulated calcium forced into the line from the old water heater (??). Note that the kitchen faucet hot water worked well until American Plumbing Solution worked in my home.
When I called American Plumbing Solution to inquire/complain about the kitchen faucet and quot;diagnosisand quot;, Denise, who answers the phone, was very nice and offered to have them return to replace the faucet at no charge. I refused this offer as I was reluctant to accept the diagnosis.
The next day, my garbage disposal was jammed and would not work. I called AHS and they sent another plumber from a different company who discovered a set screw lodged into my disposal causing the jam. I surmise that the screw was dropped into the disposal or not secured and fell into my sink. Another half day vacation lost due to American Plumbing Solution.
We later discovered that the reason for no hot water was that the hot water line to the kitchen had been turned off and not been turned back on. When we turned the valve, the hot water flow, and therefore the faucet worked well again.
Denise tried very hard to resolve problems; but the other issues make her work to satisfy this customer were impossible to overcome.
I gave them a C for Quality in the ratings system because despite the other problems and in fairness to them, the work was approved by my municipality.

These guy are the best. I am really particular and know good service when I see it. I was impressed with them from the time they came and gave me an estimate until the job was done. I had several other plumbers come and give me and estimate and they wanted to modify the job to make it work best for them and told me it would not meet city code. But not American Plumbing Solutions, they told me the best way to do the job and that it would meet city code and be done correctly. They even took care of getting the city permit and scheduled the inspection. Their estimate was even a little lower than the others. They came on time and were wearing uniforms. They were neat and well groomed. Can't say that about a lot of plumbers. They brought a quality water heater that was just right for the space and installed it quickly and professionally. They even gave me a tutorial on how to set and use the water heater. For the water heater, expansion tank, permit and labor, they were less expensive than Lowes. The new water lines and drain pipe for the basement kitchen renovation were done right the first time and did not leak at all. My husband looked at them and said it all looked really good. They cleaned up all their mess and were polite and easy to talk to. They even came back at no extra charge to hook up our new sink to the water lines and drain pipe. Denise in the office was great and really cared about our plumbing situation. I have had several plumbers over the years and these guys were by far the best. I can honestly say that you will not go wrong by using American Plumbing Solutions.