American Plumbing Solutions
About us
We are a family owned and operated company with 4 employees. We don't use subcontractors. We offer free estimates and Military and Senior discounts. Ask about our Special offer for Angies List Members. "Family Helping Families" Call us first! 636-294-5661
Business highlights
Services we offer
Plumbing, appliance repair small., drain cleaning, drain pipe installation exterior, excavating, sewer cleaning, water heaters, water softeners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 43% | ||
| 0% | ||
| 29% | ||
| 0% | ||
| 29% | 
"we were out to clear the tub line. we did not install the tub and the warranty company doesn't pay for caulk."
"This customer is not telling the truth we never chipped her sink. If your a company and you get a call from her run not worth the head ache."
"Our company is not responsible for any drywall work. The customer signed the invoice with this statement written on it. [Member name removed] never requested the installation manual and pamphlet on the sump pump while we were there. Unfortunately we no longer have this information to send to him."
Ten minutes before they were due at my house, they called to say they would not arrive until the next day, another half day of vacation due lost to their bad scheduling. AHS covered the cost of the new water heater (I do not yet have the receipt for the water heater to register its warranty, but perhaps that comes from AHS). American Plumbing Solution charged me $800 to install the new water heater and dispose of the old.
The next morning they installed the water heater; left some mess behind. (The heater installation work was subsequently approved by my local code officials). When they left after the installation, my hot water in the kitchen had no pressure, and little more than a trickle. Worker promptly returned and after approx. 30-45 minutes of working and taking apart the kitchen faucet, he said that the hot water pressure was because my kitchen faucet was old (4 years old) and faulty with accumulated calcium forced into the line from the old water heater (??). Note that the kitchen faucet hot water worked well until American Plumbing Solution worked in my home.
When I called American Plumbing Solution to inquire/complain about the kitchen faucet and quot;diagnosisand quot;, Denise, who answers the phone, was very nice and offered to have them return to replace the faucet at no charge. I refused this offer as I was reluctant to accept the diagnosis.
The next day, my garbage disposal was jammed and would not work. I called AHS and they sent another plumber from a different company who discovered a set screw lodged into my disposal causing the jam. I surmise that the screw was dropped into the disposal or not secured and fell into my sink. Another half day vacation lost due to American Plumbing Solution.
We later discovered that the reason for no hot water was that the hot water line to the kitchen had been turned off and not been turned back on. When we turned the valve, the hot water flow, and therefore the faucet worked well again.
Denise tried very hard to resolve problems; but the other issues make her work to satisfy this customer were impossible to overcome.
I gave them a C for Quality in the ratings system because despite the other problems and in fairness to them, the work was approved by my municipality.
"Our work was inspected and it passed. We regret scheduling issues however sometimes unforeseen problems may arise that need to be addressed before we can go to the next service call."
"Thank you for your business! We appreciate your kind words and happy you were satisfied."
Licensing
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