AAA HOME SERVICES

On 9/12/23, AAA came to diagnose my LG fridge error code. It needed a FREEZER fan motor. They incorrectly wrote down on attached invoice REF Motor causing an initial delay. I paid for the $89 service call/diagnostic, and gave $100 in cash to be applied to the total. The part never came. I called weekly and was told "Waiting on a Parts drop" Maybe this Thursday, or next Wednesday, but never. Finally, on November 27, 2023, a local repair company got the part and installed. When AAA finally called with the arrivial of the part, I spoke with a female (whose name i cannot recall in February 2024) and jotted down the information to email for this entire process, since I had it repaired. I belileved this to be an amicable offer since they did not one time attempt to call me in nearly 2.5 months of having a major applicance not working.As requested, I sent the email on December 15, 2023. I got a call from AAA on 02.07.24 denying this offer from December, 2023, because I could not recall the name of the person with whom I sopke. The person, who stated she was the owner, didn't even look closely enough to recognize the overpayment. The entire experience with this company has been disappointing, and the lack of any sort of customer service is beyond explanation. I certainly expect that I will receive the same response others get about a service call charge. What I expect is that this company honors its original offer to refund the $89 and $11 overpayment and do the right thing.

Tried to charge for two visits in one day for a job that should have been done in one visit. Toilet flap and handle needed to be replaced . Incompetent plumber claimed he didn’t see this. Replaced flap and wanted to charge labor for a second visit to replace handle. INCOMPETENT. Owner of company refused to finish job. Owner is very dishonest. Toilet handle is sticking and has to be manually replaced. Don’t trust these people!

$75 for a service call PLUS $105 in labor for a twenty minute job? No thanks. Tech was nice, but price was outrageous. Will not use again. Look around for better options.

Superior help- very knowledgeable and have a sincere desire to help. So thankful for them!!

Very well. They found the problem, ordered the parts, came back and fixed the appliances with no surprises no hassles and did not try to oversell me unnecessary services!

The techinician was prompt and courteous. Fixed my oven and the price was more than fair. I would recommend them to all my friends and family in the future.