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Keeven Heating and Cooling

About us

Family owned & operated. Additional contact name - Lois, Larry & Mike.

Business highlights

Emergency services offered
41 years of experience

Services we offer

Residential and commercial repair & installation of gas, duct distribution, electric furnaces, electronic air cleaners, exhaust & thermostats., gas piping, geothermal heat pumps, horizontal boring, humidifiers, lake loop fields, tube heaters, ventilation, vertical boring

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.811 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
9%
3
0%
2
0%
1
27%
Showing 1-11 of 11 reviews
Marsha B.
Nov 2014
5.0
Yes, I recommend this pro
$700
We have been using them for a long time. They really know their craft. They have been doing it for a long time, and they keep at it, until they get it fixed. I find them really reliable, they show up when they say they will show up and they get the job done. They are little pricier than their competitors, but that is okay with me, because I have confidence in them.
Response from Keeven Heating and Cooling
"Thank you for your kind remarks. We stress professionalism and work to keep our technicians well trained. We will relay your remarks to our employees at our next company meeting."

Leo B.
Jun 2014
4.0
Yes, I recommend this pro
$7,000
Excellent installation.
Multiple extimates for system capabilities and components.
Choose what best suits your need / budget.
AMREN approved installer (for rebates)
Removed old system and concrete pad
Response from Keeven Heating and Cooling
"Thank you [member name removed] for your kind remarks. We appreciate your business and will pass you review on to all those involved in your job."

Janet T.
Apr 2012
1.0
$15,500
They were very nice when I first called them. They were hired to do the duct work and do the geothermal system. The system was installed incorrectly and the work was very shotty. It was suppose to be quiet, but my whole house vibrated and my bills were very high. They didn't put down a anti-vibration pad, and then blamed the electic guy. The whole system quit at the two year mark. I had to call someone else to replace the whole thing, and now it's great. They're ingenuine. I had to contact the manufacturer in Florida because they were ignoring me. I had to pay someone else to come look at it, and Keeven only fixed a few of those things. It cost me about $6,000 extra. They had all sorts of excuses. I would not do business with them again.
Response from Keeven Heating and Cooling
"This client has a previous complaint for the same 2008 install. We did everything possible to satisfy her but after 2 years of free warranty work, we determined we would never make her happy. We brought the manufacturer's rep in many times and when the unit was found to have a manufacturer's defect by us & the representative, the manufacturer would replace the unit but not pay for the labor. The manufacturer's representative never found a problem with our install, but agreed with us that we would never make this customer happy and it would be better if a different company did the warranty replacement. We agreed. Read my response on the previous complaint 2-1/2 years ago. Lois Keeven"

Louis A.
Feb 2012
1.0
$150
They only came out to tell me what was wrong with the unit, which I knew. They said I had to pay more to get it fixed. I fixed it myself instead.
Response from Keeven Heating and Cooling
"I believe this person has us confused with some other company. First of all May 15, 2011 is a Sunday. When I looked up this person, we were last there on July 31, 2008. They did have a condenser fan motor problem and we got the unit going but since it was such an old unit we said if it stopped we would have to order parts. We were there for 1-1/2 hrs & charged $167.00. We have not been back to 501 Royale Dr. since. I even dug up my 2011 time sheets to verify and that is when I dicovered 5-15-11 was a Sunday. Lois Keeven"

Jackie D.
Feb 2012
5.0
Yes, I recommend this pro
$21,566
They are very courteous. They are very professional. They know what they are doing. I would recommend them highly.

Marsha B.
Mar 2011
5.0
Yes, I recommend this pro
$2,487
I love them. We personally had job done by Keeven. It had been always one of the Keeven brothers who kind of foreman on one of the big installation job. They got it in when they told they would get it in. I got a new furnace with 20 years warranty. They were very personable yet professional. Their price was fair; but they were not the cheapest people out there. In this case, I think I really got what I have paid for. The value wise, I got peace of mind and they had stood behind their products. They did a thing personally for me, was jumping jobs here. They have performed services for me individually in my units. I had new furnace put in couple of years ago, which was more expensive than just the furnace in the common areas which was relatively low expense proposition. We had problem with our heat pack within two years of getting this whole new furnaces. The cost of the heat pack was going to be like $2000 or something. They went back with us with the company that manufactures the heat pack and got them to give us a new heat pack for free, even when it was beyond the warranty period; since it was old. They have my loyalty.

Janet T.
Dec 2010
1.0
$16,000
SO OVERALL IT HAS BEEN A MISERABLE EXPERIENCE... I WOULDN'T RECOMMEND KEEVEN TO INSTALL WINDOW A/C.... OR LIKE PHIL SAID .... 'I WOULDN'T LET HIM BUTTER A PIECE OF BREAD WITH A SHARP KNIVE' end of quote.... THEY SURE LIKED TAKING MY $$$ BUT THEY ARE EITHER TOTALLY INCOMPETENT AND/OR JUST DON'T GIVE A RATS!!!! FIND SOMEONE OTHER THAN KEEVEN FOR YOUR GEOTHERMAL NEEDS!!!!!!!!!!!! I STAND BY EVERYWORD IN THIS REVIEW... I DOUBT THAT KEEVEN WILL LIFT A FINGER TO MAKE THIS RIGHT... WHEN I TOLD HIM I WOULD CHRONICLE THIS ON REVIEW SITES HE THREATENED TO SUE ME AND CLAIMED HE HAS A GREAT ATTORNEY... I TOLD HIM I BET HE DOES HAVE A GREAT ATTORNERY AND HE'S PUT HIM TO USE A LOT!!! HE HANGS UP ON ME WHEN I'VE TRIED TO DISCUSS THESE THINGS WITH HIM AND WAS MAD THAT I DIDN'T CALL HIM TO FIX THIS LATEST ISSUE.... I HAVE NO FAITH IN THEIR ABILITY OR THEIR ETHICS.... WHEN I BROUGHT UP THE WATER HEATER ISSUE.... HE JUST BLAMES EVERYONE ELSE AND HANGS UP... CLAIMS I'M THE WORST CUSTOMER HE'S EVER HAD AND THAT I'M FIRED AS A CUSTOMER....HALLELUJAH!!!! PREMIER HEATING AND COOLING FROM ST CHARLES HAD TO COMPLETEY REDO MY WHOLE SYSTEM AT A COST OF $6000. US DOLLARS.. . REPLACED ALL EQUIPMENT AND HAD TO MAKE CHANGES TO THE DUCT WORK SYSTEM AND ADD RETURN AIR IN THREE AREAS IN THE HOUSE BECAUSE KEEVEN WAS TOO INCOMPETENT TO KNOW THIS. AS PAINFUL $$ AND STRESSFUL AS THIS HAS BEEN I AM SO GRATEFUL TO PREMIER FOR THE OUTSTANDING WORK, ETHICS, INTEGRITY AND COMMUNICATION THROUGH OUT THIS WHOLE PROCESS. ALSO FOR REVIVING MY 'DEAD' SYSTEM TEMPORARILY UNTIL THE EQUIPMENT COULD BE REPLACED. I HAVE GIVEN KEEVENS THE OPPORTUNITY TO COMPENSATE ME FAIRLY TO NO AVAIL... AS MUCH AS I DISLIKE THE IDEA OF A LAWSUIT THEY ARE LEAVING ME NO CHOICE.... THEY MAY DO A LOT OF VOLUME... BUT THEY HAVE PROBLEMS WITH OTHER CUSTOMERS (FACT) AND THEY JUST DON'T CARE!

Anita C.
Jul 2010
5.0
Yes, I recommend this pro
They did exactly what they said they were going to do when they were going to do it, and they arrived on time. and the estimate that was given before work was done was accurate with how much the work cost. I am very satisfied. We used them regularly when we lived in their area.

PAUL T.
Sep 2007
5.0
Yes, I recommend this pro
$350
They have always given us excellent service. We have used this company before and we will use them again. They are clean, responsive and come out when we have a problem and need them.

PERRON R.
Sep 2007
5.0
Yes, I recommend this pro
$5,500
They were prompt showing up for their appointment, provided a written estimate that was accurate and completed the job on time and within budget. Disturbance to the rest of the house was minimal and the workers cleaned up daily.

Anthony F.
Sep 2004
5.0
Yes, I recommend this pro
$5,000
VERY RESPONSIVE AND RESOURCEFUL.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Keeven Heating and Cooling is currently rated 3.8 overall out of 5.

Keeven Heating and Cooling accepts the following forms of payment: CreditCard

Yes, Keeven Heating and Cooling offers free project estimates.

No, Keeven Heating and Cooling does not offer eco-friendly accreditations.

No, Keeven Heating and Cooling does not offer a senior discount.

Yes, Keeven Heating and Cooling offers emergency services.

No, Keeven Heating and Cooling does not offer warranties.