Shannon Heating & Cooling

Called them because my AC quit working over night. They came and started checking it out and it started working. I asked “ what did you do to get it started “ He replied, Nothing, it just started “. He checked the Freon and nothing more and left. The next night it quit again. A $150.00 service call for a no fix. So I called and asked if they could send out someone more knowledgeable and because they didn’t fix it on the first call if they would waive the service fee. Boy did I get an ear full. So it it $150.00 every time they come out whether they fix it or not.

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Company and quot;Aand quot; (who will remain, unnamed) was hired by us, in early Spring to check our A/C and furnace, before the warm weather began, to get it running. Since our existing system was aging and I knew not as efficient as newer furnaces available, today, I asked them to give me a quote on a new furnace, so that we could have it installed, before Winter 2014.
Throughout Spring and Summer, I had contacted and quot;A,and quot; three, or four times to have someone come by to present their quotation to us . . . no one came. Eventually, an and quot;appointmentand quot; was made . . . a day, but no actual time, or time frame, given. After waiting the entire day to hear from them, we get a telephone call, around 5:30 PM, asking whether they could send someone by, then. In the middle of preparing dinner, I was upset that I had been and quot;left in the dark,and quot; ALL day, and told their female office person, and quot;Don't bother!and quot; and hung up on her. I should not have done that, for that action was to, eventually, and quot;come back to bite me!and quot;
Eventually, and quot;Aand quot; sent a worker to our home, who, without cleaning the furnace, started it. He said that the furnace was (now) unsafe, since the Carbon Monoxide level was too high, deemed it and quot;unsafeand quot; and disconnected the propane line, rendering it disabled. We were told that we needed a NEW furnace that would cost, about $3,200.
After completing a credit application with and quot;A,and quot; we were told that it was declined (learning, in a few days [by mail], that we were declined, due to an and quot;adverse report from the dealer.and quot;
We were resigned with trusting God, through the Winter and buying portable space heaters for each room within our home. Several weeks passed.
Two days ago, my pastor's wife asked whether I could unlock the church doors, so that Shannon Heating could inspect our electric service. In meeting Bob Shannon (owner), I mentioned our troubles with the furnace.
Bob was kind enough to come by our home, without an appointment, to inspect our systems. He said that it did not look unsafe, to him and would have someone come by, ASAP.
THE NEXT DAY, Mark was at our door, to help!
Our furnace was NOT defective . . . old (and dirty), but NOT needing replacement. As I type these comments, Mark has left and we HAVE heat! He said that all our furnace needed was a good cleaning, inspection and a new printed circuit board; any furnace would have spewed out carbon monoxide, initially, with the dirt that he found on the burners.
WONDERFULLY QUICK, competent service from Shannon Heating and Cooling of Mountain Grove, MO!
Was Company A being vindictive, since I hung up on them? Did they CARE that we would not have heat, throughout the Winter? I do not know.
Tom Culler
Mountain Grove, MO

have had them here twice in the last 3 years. they are always punctual and very professional

It went well and the price was fair. The work was as described and they made sure I was happy.

They are very nice people. They are very prompt, very affordable, and professional. I will continue to use them.