Pro Basement

Pro Basement was quick to respond to all our inquiries, from the initial request for quote to the permit process, scheduling the work and managing inspections to the finishing. Couldn't ask for a more efficient team. We are very happy with the egress window they put in for us and would recommend them to anyone considering doing business with them.

Reached out right away, scheduled work to be completed by the middle of the same week. Great clean work.

Great job

Great to work with them

Larry was in touch thru the process and made sure the install and cleanup completed properly.

Good job

There is nothing pro about his company. The service was awful. When Larry talks to you the first time, you would think that they are really pro, but soon you realize that it is just lies, for example, the contract says that a project manager will be assigned to oversee the work, there is none. The job was delayed over two months, several parts of the job had to be redone two or three times. Poor communication with Larry, when you confront him with issues and ask questions, he basically dodges your questions. It seems like he randomly brings people off the street and assigns them to your job for that reason the job needs to be redone because the quality was so poor. To summarize, it was a terribly frustrating experience, and I would not recommend their service to anybody. You do not want to go through hell and waste your money.

I can honestly say that working with Pro Basement was the WORST MISTAKE OF MY LIFE. We were initially told our project would take 3 days and 15 days later we were finally finished Workers were extremely inexperienced and unprofessional. They only worked 5-6 hours a day and by the end of the project (because of staffing issues) the only two workers on our project had less than 6 months experience combined! Our finished concrete was terrible and looked as if the installer had never done it before. I had to essentially teach and explain how to pour the concrete to have a good finish. After numerous times of having them come back because of bad work or forgotten items we paid for, I asked Larry to come out and look at the work to see if it was up to his standards (he never came to look at the job). He insulted my character and integrity immediately because I was unhappy with the project. He sent over the only reasonable worker to collect payment and would not talk to me. We unfortunately ended up paying full price for a terrible job just to get Larry out of our lives. On top of everything, they never cleaned anything up or covered our furniture so we were left with a massive cleanup of concrete dust and left over tools/materials everywhere. I also ended up with a stained and ruined stamped concrete patio due to these workers. I hope that this project was a fluke, but I feel that Larry is the real problem. Run away!!!!!

The good: They installed a good looking window for a good price. The bad: They did not tarp off the basement very well, even after I mentioned the lack of coverage. I had to scramble to hang my own plastic tarp and cover furniture as mud and dirt flew all over the basement. The sump-pump has no visible exit/drainage. As far as I know, it just will back up and drain into the window well. I have asked 5 different times & provided days I will be home for someone to come and show me how/where it drains out. I have gotten no resolution. The dirt all started to wash away around the egress window. Again, I provided dates and times when I will be home for them to add dirt and they never showed. I ended up buying dirt myself. I also bought a plastic cover for my well from Menards. The fact I do not know where/how sump pump drains out I wanted to protect myself from debris and flooding. This company installed the window and looks good. But the fact they do not care to address the little issues that have happened, makes me concerned they would not bother with the big issues if they happen. I wanted a complete basement finish. I hired them for the egress window to start. I will not hire them for the complete finished basement.

Larry came up with a great solution for protecting our basement from the 'once in a century' rains that we had each of the last two years when the storm sewer behind our house couldn't keep up and the water rose above the windows. The cost was quite unique, and the final product was excellent. Finally, he was always easy to get hold of. The only thing keeping me from giving a perfect score was the schedule. The work took much longer than it should have. My advice for future clients is to rest assured that the work will be done correctly and on budget, but you just need to be patient.

Larry the owner was very informational on the phone. He had his guys out and the egress window cut and installed in day. It has been raining since and I don’t have a leak at all . Me and my wife a very pleased with the work and over all great experience.

very enjoyable experience. Did a great job

Pro Basement did an excellent job!!! They where prompt, thorough, and very friendly!! I would HIGHLY RECOMMEND this company for any thing you would need!!! So glad we now know who to call for all of our home repairs!!!

Childlike, clumsy, work. Did not do one thing correctly. They took three times coming back before they finally put in a pipe that is almost straight from the sump pump up to outside wall. They still have not moved the electrical outlet closer to the pump so wire is stretched from pump to my existing outlet. They have not repaired the hot water valve behind my washer that has been leaking since they stripped it during their work . They left a crack in the concrete at the bottom of my basement steps and sent a re modeler to to repair it. Now there is a big damp spot where he supposedly fixed it. They dug a trench out to a level place in the side yard which does not drain. The earth is quickly eroding from the pop up outside. I asked them to come back and add piping another 20 feet to the edge of my yard where the here is a little natural ditch. Larry said I would have to pay him another $350.00 for more piping. Over a month later and my front porch and welcome mat still have muddy Clumps from workers. I asked Larry to move boxes, clothes, and goods to the end of the basement where the work was not being done. Four items were moved and the rest is in the center of the basement where they are covered in layers of dust and mud. It will take hours for many others to dust or clean off boxes, wash mud off other items, sort through, mop the muddy basement floor, and was and give away clothing, costumes and toys. I took pictures of my leaky basement since they they said it was fixed. I am a widow. How do I get them back to complete their work??????

Did a very good job. Everyone polite great workers. No complaints. Would use again.

Larry and his crew did a great job installing an egress window, a sump pump, and perimeter drain tile in our basement. His quote and timeline were by far the best of the three bids we received. We especially appreciated that he was willing to work with us in determining the best plan for our project, unlike another company that only gave us one super-expensive option that felt like overkill for our basement. Because we wanted to make sure this deal wasn't too good to be true, we ran everything past a (now out-of-town) friend who has worked in basement waterproofing for decades. He agreed with Larry's assessment of the project and gave us confidence to move forward. I'll update the review if we have any problems arise, but we're happy Pro Basement customers who are hopeful we'll stay that way!

AWESOME!!!!! Very professional. I’m very confident that once the project is completed I’ll have no problems whatsoever.

The window still is leaking because it has not been sealed. Contractor is not getting back to me.

Great company. Workers were prompt, efficient and cleaned up yard when finished. Would hire again.

The gentlemen that came out to help me were very cordial and polite and they did a wonderful job

Absolutely amazing company. Best price and the work was top quality. You can see the progress on my Instagram page @reality_of_rentals ...I will be hiring them for my next investment property with water issue!

Best price and quality work, but works did not deliver at the times stated due to other projects. Seemed like we were worked into their schedules.

Very nice group of men. They know what they are doing. Good personalities and good workers.