Stanley Steemer

We requested tile and Grout cleaning as you advertised. I will say Calvin was on time and very professional! I had totally refurbished this house for resell and all that was left was the floor cleaning of the tile and grout in 2 large rooms. I expected the grout to be cleaned of all grime and residue and the tile to be shiny when done? I had swept and mopped all areas previously, no furniture was on the floors when Calvin arrived. His first process was to spray all areas with a cleaner (smelled like rug shampoo), I questioned the type of cleaner, he assured me it was for “tile & grout”. Then Calvin used the spray nozzle with a semi-stiff brush and proceeded to vacuum and sweep the areas. I questioned if this would be enough to clean the areas. Anyway all areas were wet with soap so I really had no choice but to have him continue. After drying, he sprayed a sealer on all areas. So, this whole process took approximately 1&1/2 hours. While he was figuring the bill I pointed out a couple of small areas at our feet (looked like small rust stain) and demonstrated to Calvin how to clean these with a drop of dish soap and a scrubbing pad, they cleaned up with a few strokes and a wipe with a paper towel. Calvin then informed me that the marble floor was dull upstairs and he could give me a contact that would be able to polish? I had told him before he started that I expected clean and shiny when done by Stanley Steemer!

My mother wanted her carpets cleaned for her birthday. So I scheduled Stanley Steamer for her. The carpet cleaner backed his running van/truck up to her garage with the exhaust blowing into the home and proceeded to clean her carpets. She stopped the cleaner from cleaning on two separate occasion's and advised him that it smelled like exhaust blowing into her home. He assured her it was just the machines he was using making that smell. He finished cleaning then left. My mother then fell ill & then her carbon monoxide detectors went off. She fearing for her life as she should called the fire department. The fire department came out aired her home out & told her she was lucky to be alive. She called Stanley Steamer and advised of the situation. The agreed to re-clean the home to remove the exhaust smell however refused to reimburse the cost because they said they ultimately completed the job. This company should be gracious my mother is a good wholesome person that is not out for money because she could have gone to the hospital and sued the living heck out of them for literally poisoning her. So before using them as a service just remember the will ultimately get the job done but may poison you to death in the process without a refund.

The technicians were very polite and prompt., however, the carpet was soaking wet when they left. When carpet was dry the stains were still there. They came back to work on stains the following week. The technician told me to get a box fan to dry the carpet which I did within the first 30 minutes after they left. When the stain dried i it was even more visible than before. They told me it was my fault on the phone and that they would not come back. I called another reputable local company and they were able to remove the stain on the first try. I will never use Stanley Steemer in the future.

WARNING. DO NOT USE STANLEY STEEMER CARPET CLEANING SERVICES. The service I received was horrible. I asked the person sent to preform the carpet cleaning to put on a mask. I asked him 4 times. He said he forgot. He was just ignored me in my own home. I reported him to a supervisor and she said she spoke to him and he said he forgot. I told her no he did not forget because I asked him 4 times. The work preformed was terrible.

Horrible! I will never use their service ever again. One of the technician of the Maryland Heights location came into my home and stole my gold, sapphire, diamond ring. He was jailed and held under bond. The local managers and owners were rude, inappropriate, and did not follow up appropriately. The carpet appears as if it were never cleaned. The corporate office was contacted on several occasions. When a final call was made and corporate office was contacted I was told that they didn't know why they didn't contact me. Every time I see their commercial on tv I just shake my head and think about how that technician stole instead of working...and how I was treated. WILL NEVER USE OR REFER STANLEY STEEMER!

The service was efficient, they did a good job. They came and did the work and we could actually hear the sound of debris being sucked out of the air ducts. The price was a little high, would shop around for other providers with a lower cost.

Bad and dishonest business practices - stay away! The cleaning itself was fine - the carpet made the house smell like a wet dog for a week, but it was fine after being vacuumed a few times. The worst part was the bait and switch - we had originally priced out for 5 rooms to be cleaned, with deodorizer in one. The rep came in and offered us deodorizer in all rooms, stating, "I'll do it for only $20 more." When the work was done, we get a bill for $80 more than originally priced. When pushed, he said, "I meant $20 per room." Not only is that absolutely zero discount from their normal price, but it was incredibly dishonest in its presentation. Despite our protests, he was firm on the price, and we ended up spending way more than we wanted to on this carpet cleaning. Never again.

It went well. The spots came up. The guys were fast and efficient. My only difficulty was a language problem with the person who took my order on the phone, which meant I never got the email confirmation to review the work order, so some things I didn't ask for got done. The major one I had issue with was immediately removed from the invoice by the team leader at the house. My recommendations to the company would be to have the team leader go over the order upon arrival--it never hurts to double-check. A walk-through pointing and telling doesn't suffice. Thus, the bill was about $100 more than I'd anticipated.

Usually I use them every four to five months. In fact I'll be getting my carpet cleaned in the next two weeks, so I'll be calling them again probably. They responded to my request promptly; meaning I didn't have to wait a long time for an appointment. They were on time. They thoroughly explained everything that was going to be happening, did a good job, and asked if I was satisfied at the end.

They seem to do the best job of cleaning our carpets, quality work.

We were cleaning our house up to sell it. They cleaned 4 or 5 rooms. They had good equipment and did a good job.

They did a really good job. It took them about 45 minutes to complete the work.

Carpet looked great, smelled great

By the time they got all the add on's in it was a lot more than that.

unknown

First attempt they showed up with the wrong tool so it was rescheduled for another day. 2nd attempt they came to clean with"'new tool". When completed, there was no sign of any improvement to the title or grout. Obviously they didn't have the right equipment to perform the work. We had the tub sprayed by another company just a couple weeks from the time they attempted to clean tile. We noticed a scratch in the paint that was not previously there. The home was vacant.

I have been pleased with that.  They have moved all the furniture that needed to be moved. They say that it would be wet. They said to turn on the air conditioning to help dry it out. I went out for an walk. I still had an dog at the time, and we stayed out for a while. The kitchen does not have a rug, and I kept him in the kitchen, until that rug dried.

They did leave a mess in my drive-way and messed up my concrete. Two persons came and it took them about two hours. They could have did well at disposing whatever they took out of the carpet.

We may use them again.

unknown

Paul Dean is the owner and will have his crew come out and clean furniture. They are very good.  

unknown

It went great! The carpets look great. There was no residual odor from any cleaning chemicals and the carpet was dry that night. There were no surprises and the work was done quickly.