Renewal by Andersen of St Louis MO

Bad product. Windows leak and ice up

Alex and Ryan were so great, not only professional, but very personable. Everything went smooth and the windows are so nice.

They'll make promises they can't keep. Customer service is horrible. Their energy efficient overpriced windows leak and do not perform any better than cheap vinyl windows.

What a joke. Placed a order 10 months ago and still haven’t received any of the order. Told them to cancel the order but they kept saying we will be out in a couple weeks The office manager tried to tell me they would negotiate after the order was installed. Anyone knows you negotiate before the job is done. But the bank is still sending me statements saying I owe the money. Be very careful with this company. If they are so far behind why would they continue to send sales people out. I believe I will have to have my attorney handle this What a shame for such a well known name

What a nightmare!! Signed a contract with them in May 2020. After finally trying to deliver the wrong door ( a common problem with this company apparently based on other reviews) late this fall they have had five different crews in here and it is still not right. Leaks at the bottom and I now have a worse problem than I started with. Maybe sometime in 2021 it will be addressed??????

The worst experience imaginable. We had the initial sales consult, provided all relevant information about our home and what was needed. We then paid the 50% down and signed the contract. A MONTH later the company decided to cancel because they suddenly cannot install the door. Of note, nothing changed about the information provided or the house during this time. The managers were rude, with one even hanging up on me when I demanded they honor their contract. They kept our money for over a month without any work performed and without any information changing.

Terrific! Everyone from the salesman through the installation team were wonderful. Windows came in on schedule and were installed soon after. This is the second home that I have had Andersen replace windows in with both experiences being excellent. They have a great product and are worth the money. Good customer service also.

end up being a lot higher then we talked about

Amazing, The entire process was smooth. The install team finished in less than 2 days and took care of everything.

I had Renewal By Anderson of St. Louis replace 16 windows in my home (all but the bathroom - it was less than 5 years old). These included a large triple slider at a corner, two kitchen windows at a corner, and two large double windows requiring center supports (other windows were standard single windows). Their consultant, Desiree Woodrow, provided a lot of detail and not only answered all my questions, but anticipated many of them. I had replaced windows previously in another home in another state, so I was familiar with the process and various products. I knew what I wanted to accomplish for my home for efficiency and comfort. There was a small wrinkle with measurements on a couple of windows but the issue was resolved perfectly and company staff always responded promptly. The installation crew led by Keith Radar was amazing - they worked neatly and efficiently and when they were done, it was nearly impossible to tell that a big, messy job had been done all over my house. My previous experience with window replacement was good related to the window quality and function, but a very bad one related to the mess that was made and left for me to clean up. They were a pleasure to have in my home. Keith took time to explain everything they found with the house structure when the old windows were removed and showed me all the details for how the new windows operated. The paperwork he left included a handbook for window maintenance and printed instructions for window operation. I'm thrilled with the window performance. My main floor is considerably more quiet, and I’ve already noticed that my AC is operating more efficiently in the recent hot and humid weather. I knew I wanted Renewal by Anderson windows so I didn’t shop around this time (my other home was in a desert climate so I did a lot of research then). Not only is the product great, but the customer service and installation quality is fantastic.

All of my windows were installed in one day. I had to leave the house prior to them finishing and they made sure to lock up. I did notice a few places where they forgot to plaster and paint the wall around the window, but I called and they sent someone from their company right over to fix.

Went well Completed on-time and within estimate.

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The guys arrived on time and took only 1-1/2 days to complete the job. They did a beautiful job and were very professional and careful. I marked down Andersen down on price because it is so high, but you do get a quality product.

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