"Hi [removed member name], Please give us a call at 636.686.0363 and we can setup a few more lessons at no charge to really target this leash aggression. Its usually a lot of what the handler is doing so give us a call so I can take a look! Thanks, Casey"

"Hi [removed member name], Let me start by saying I was a bit surprised to see a review like this. I would've much preferred if there was an issue, for you to pick up the phone and give us a chance to make it right. Many times when reviews pop up like this, some of our competitors are behind it, so I'm hoping that is not the case! With that said: What exactly are you unhappy about? 1) That you never saw me personally when you were picking up or dropping off? 2) You never actually saw the puppies out playing when you were picking up or dropping off 3) our kennel room, in which you made out to sound like a dungeon, isn't up to your standards? Whatever your reason is, I'm going to give feedback on all three. 1) I'm sorry if you never actually saw me personally. You had signed up about the exact time in which we opened a 2nd location and I have spent much time at the new place assuring its running smoothly. In addition, EVERY staff member we have has gone through MY school and knows what they're doing. I wouldn't leave the place in their hands if they did not. And as you mentioned, there are PLENTY of reviews to back this up. We're much too big of a company for some one to expect for me to do everything. Lastly, how much time have you spent at the facility when I wasn't there? 5 minutes, here and there? Because I split time between both places nowadays. 2) We are not a daycare where the puppies play all day long and I'm sure during your consult that you weren't told they do!. You had dropped off for Puppy Preschool and that's exactly what we did. The puppies are out to play together, but go back up afterwards. It doesn't take much time to wear out young puppies. The pups are all out together at varying times(depending on when the floor is available) where we work on dog on dog socialization. In addition to that, every puppy is brought out on its own to work on confidence building (A frames, tunnels, wobbly tables, etc.) as well as constant walks out doors while helping you work on housebreaking. Anyone can look at our Facebook page and see this going on with numerous puppies, so I'm not sure why it was so important for you to see them actually out on your brief visits. I would've assumed you trusted us as a an A+ rated service(BBB) to do what we tell you we are going to do. 3) Our kennel room is state inspected & licensed and serves our clients and dogs just fine. More importantly than having windows and fancy kennel runs is the fact that you will NEVER smell urine and feces in our kennel due to the knowledge of myself and staff and our disciplined cleaning procedures. THAT is what you should be concerned about when visiting any kennel or Vet's office. I'm sorry that it wasn't up to your standards but its worked for hundreds and hundreds of dogs and puppies without incident. All of our boarding and training dogs are out for training most of the day and put on the treadmill regularly which makes the crate style kennels plenty big for a tired dog. A place that isn't properly tapping into both physical and mental energy would need large kennel runs(boarding kennels). We do not because the dogs are properly exercised daily. Even though you've taken your business elsewhere I'd still like a chance to discuss your concerns in person where we can also discuss refunding you the unused portion of your Puppy Preschool package $37.50). Thank you, Casey"