
Premier Inspection Services Inc.
About us
Kansas City's only 200% Satisfaction & 95 Day Termite Free Guarantee. Providing Home, Radon Termite, Sewer Scope & Mold Inspections to all of the Greater KC Areas. Premier Inspections, Premier Service - Guaranteed!
Business highlights
Services we offer
Foundation & Whole Home Inspections, Home Inspections, Mechanical, Moisture Detection, Mold / Air Quality Testing & Mold Inspections. Structural, Radon Measurements, Roof, Termite Inspections
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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97% | ||
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More importantly I am now looking for a termite treatment service as I discovered a mud tunnel in the the back sunroom. I called the inspector's office (6/16/14) and the owner, Mark, came out to investigate. Mark noted the tunnel and looked in the basement for any more activity...he found none. He stated that the tunnel was inactive and must have occurred after the inspection was performed. I spoke with my real estate agent, who arranged for another opinion from an external party. This inspector found 2 more mud tunnels on the back of the sun room that Mark had missed just 3 days before.
I've attempted to discuss this with Mark but he maintains that there was no indication of termites during the first inspection and wasn't interested in hearing about the 2 additional tunnels discovered following his visit. He states his inspection is valid only upon which the date the inspection is performed. During this call he was rude and confrontational and I felt I had maintained a high level of professionalism with him as a customer.
6/30/14 Update
Mark Pence, owner, asked to visit again to discuss the situation and to take another look at the damage. During this visit he offered a full refund of the inspections and was very professional. I appreciate that the gesture and I have updated my ratings as such.
"Mr. [member name removed], At the time of inspection the inspector performed a thorough inspection of the property and there was no visible evidence of subterranean termites to report. Almost 2 months later there is now visible evidence of subterranean termite activity. Our inspection is of the structure on the day of inspection (for example: if the inspector performs the termite inspection and there is no visible evidence of termites at that time and then the next day termites create shelter tube tunnels on the outside of the foundation the inspector could not be responsible for not seeing the termite activity after he had performed the inspection.) At some point in time termite activity or damage will become visible if present although according to the pictures that were taken at the time of inspection and the inspectors report there was no visible evidence at the time of inspection; Therefore our company cannot be responsible for predicting the future or for performing termite treatments as you are requesting our company to do for you well after the inspection took place. When you had called our office with your concern I quickly came out to your property to examine your concern that very day and it was determined that the termite activity was very recent. You never did state any complaint about water in the basement although it does stand to reason that if you allow water to collect around the foundation that you will have water in the foundation; this is why we made the recommendation to divert all water away from the foundation areas which is also known to attract termite activity. As far as the phone conversation you mentioned I remember you stating that you had a bad phone connection and that you were having trouble hearing and the phone call ended not shortly after that. I do not recall anyone speaking rudely or the conversation being heated at all. It is our company policy to provide premier inspections with premier service. We strive to have the highest level of customer satisfaction although we do realize that with some people that is not obtainable."
"Thank you for writing this review of our services and John's performace. Please let us know if we can be of help in the future."
John did my previous inspection and I was really impressed with his services. I had forgotten John did the previous inspection and had a card with Mark's name on it, so I requested him. Either way, you cannot go wrong with one or the other. Both of them were great to work with and were very thorough. Since we had used them before they gave us a discount.
Mark was there early and had already inspected the roof and outside. Mark then went on to inspect the rest of the house. As mentioned, he was very thorough and was sure not to miss anything. He then took us around the house and pointed out his findings, pointed out things about the house that we were not familiar with and finally fielded any questions we had. After the inspection we had the full report within an hour or so!
I will use Premier Inspection Services for any future inspections and will definitely recommend them to anyone who will listen.
Thanks Mark!
"Thank you for choosing Premier Inspection Services for your home inspection needs and taking the time to write this review of my companies services. It was a pleasure meeting and working for you. It is our goal to provide a thorough inspection with a detailed report that makes it easy for you and the sellers to know what we are describing and where the item is that we are talking about. By doing this we hope we help make it easy for you to negotiate with the sellers. Congradulations on your new home."
"Thank you for writting this review of me and my companies services. These reviews are very important to me; it helps me know if John and myself are doing our job correctly and putting our customers needs first. It is our goal to help you in the negotiation process with the sellers and real estate agents invovled in the transaction. We do this by providing you a thourough inspection and a report that is detailed but easy to read and understand exactly what items need repaired or replaced and where the items we report are located with pictures along with our coments. You can expect your appliance recall report in about 10-14 days and then every month after that we will run another scan to see if a new recall has been issued on your appliances; you will recieve these reports monthly by email letting you know either yes or no if there has been a new recall issued. Please let us know if there we can be of help in the future. Again thank you for you business and taking the time to write this review."
"Thank you for taking the time of provide a reveiw of my compnies services and for John's performance on the job. We truly enjoy helping buyers with one of thier must important purchases of thier lives. Please let us know if we can be of service in the future to either you, your friends and or neighbors."
"Helping home buyers like yourself understand the true condition of the home they are wanting to purchase is our goal. Thank you for taking the time to write this reveiw of my companies services. Feel free to call if you ever have ?'s or need help with your home."
"Thank you for taking the time to write this reveiw of my companies services and congradulations on your home purchase. Please let us know if we can be of service in the future."
"[member name removed], Thank you for taking the time to write a review of my companies services. It was a pleasure working with you and it is our goal to help make the home buying process as easy as possible by providing a thorough inspection and an accurate detailed report. If you ever have ?'s even if it's 5 years from now feel free to call us we are here to help. Congratulations on your home purchase."
"Thank you Member for the compliment. It is satisfied customers like yourself that makes my business a success. It was a pleasure working with you and if you ever have any ?'s or need help with quality contractors please let me know if I can help. I look forward to working with you in the future."
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