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Northland Home Cleaning, NHC LLC
Maid Service, Post Construction - Clean-up, Ducts & Vents - Clean,
About us
Impeccable cleaning. We are independently owned and operated. Licensed & Insured. 13 female employees. No contracts. No hidden fees. Free in home estimates. We provide all cleaning supplies & tools. Leave the cleaning to us. Call or email today.
Business highlights
15 years of experience
Services we offer
4 Week, Bi-Weekly, Deep Cleaning, Move In/Move Out Cleanings, Residential/ House cleaning. Deep cleanings to begin service and ongoing scheduled cleanings offered. Weekly, or One Time Cleanings. Pet friendly. Licensed and insured. Less toxic products. We provide all cleaning supplies, products, tools. Located in the Northland.
Amenities
Free Estimates
Yes
Reviews
4.873 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 0% | ||
| 4% | ||
| 1% |
Showing 1-25 of 73 reviews
Vickie H.
Feb 2021
I appreciate the easiness of working with this company regarding a change in schedule or any problems to be noted. I have hired them on a regular schedule. They are excellent.
Patrice C.
Mar 2020
One girl was punctual. The other very late. The house looked nice enough when I came back home. But.....they never touched the "Man Cave" downstairs w/ a 3/4 bathroom, living and sleeping area. The bathroom obviously was not cleaned. They did come back about a week later and took care of that. I noticed dust on the few pieces of furniture but decided to let it go. That probably means they also didn't wipe down the kitchenette or vacuum. The other day I had to get into the master-bath shower. It hadn't been used since before Christmas. It was coated in soap scum at the base of the shower. I did my best to clean it today. They may very well have "wiped down" the shower, but they sure didn't scrub it. (Shower/tub, tiles, shower doors cleaned and SCRUBBED (emphasis mine) and sanitized--per their list of tasks.) I'll use them again since I don't have the time to clean other than basic dust and vacuum, but I am looking for someone else in the mean time.
Response from Northland Home Cleaning, NHC LLC
"Thanks for your feedback! Yes, one of the ladies did run about 30 minutes behind, she was late from an earlier cleaning appointment as something had changed within the clients home. She made the managers aware of it that morning and we advised her coworker she would be just a bit late. It was a no fault of ours. Sometimes things change in appointments and we can’t prepare for it accordingly if we don’t know about it prior, it did put her in a little bit behind schedule. When we arrived to start your husband showed the first employee around the home, showing each room and never showed her the downstairs bathroom. She thought it was a closet, as that bathroom is in a very small area, with the door closed. When the email came back of the bathroom not being cleaned we reached out immediately to come back and get it done for you. We didn’t hear back from you for a few days and we were finally able to get it rescheduled for that Friday, four days after your initial cleaning date. We were in contact with you via email and phone call several times trying to touch base. We apologize for the inconvenience and for the oversight and did everything to make it right for you immediately. Your email to us of the deep cleaning and feedback was that everything went great, you were very impressed with the deep cleaning, and thought everything looked absolutely fantastic, minus the bathroom that had been missed accidentally in the basement. Sorry to hear that you were not 100% satisfied, and that you’re looking for a new cleaning service. You requested to be scheduled again with us, 12 weeks out from your last deep cleaning date."
Matt A.
Feb 2020
They were wonderful. They were on time and they did a thorough job. My house was always clean when they leave.
Response from Northland Home Cleaning, NHC LLC
"Thank you so much. We appreciate you guys and are thankful for great clients like you all!"
Tyler S.
Feb 2020
Best cleaning service EVER!
Response from Northland Home Cleaning, NHC LLC
"Thank you so much!! Appreciate the fabulous review!"
Joni M.
Feb 2020
They were great and no issue. They were friendly and did a good job.
Response from Northland Home Cleaning, NHC LLC
"Thank you! We appreciate you so much!!"
Gwen W.
Feb 2020
It has been great! It's so nice to come home to a clean, nice smelling, shiny house.
Response from Northland Home Cleaning, NHC LLC
"Thank you so much! We appreciate you!"
Chelsea B.
Feb 2020
They do great work!
Response from Northland Home Cleaning, NHC LLC
"Thank you so much for letting us clean your home over these last many years! We appreciate you!!"
Melany M.
Feb 2020
Best cleaning service EVER!!! And we’ve tried the competition. They are so thorough- and well priced!!!
Response from Northland Home Cleaning, NHC LLC
"Hi [Member Name Removed]! Awww! You’re so great! Thank you for sharing your amazing feedback and we appreciate you!"
Marisa G.
Feb 2020
Amber and her team are wonderful! Beyond professional and always go above and beyond! Amber took the time to get to know my family and learn not only what I was looking for but what I needed. I love that our cleaning plan is customized to our needs! I’m extremely picky and have used several cleaning services/providers but once I found NHC I knew I found the best! My home always looks and smells amazing, the girls are so friendly and take pride in their work. I would 100% recommended to anyone who will listen!
Response from Northland Home Cleaning, NHC LLC
"Hi [Member Name Removed]!! Excellent!!! You guys treat all of us at NHC like gold. We appreciate you and are so thankful for clients like you guys!! We love cleaning your home and will continue to do our best! Thank you for sharing this amazing feedback!!"
James C.
Feb 2020
Great. The ladies showed up when they said they would. The initial cleaning was a longer process and they did a great job. We have been very happy with the biweekly cleanings as well. If we have had any questions or simple requests, Amber has been very easy to work with and communicate with. We are happy with their professionalism and care for our home, and they are kind to our 2 dogs and 1 cat. We look forward to cleaning day! What a relief. Much better than the last cleaning companies we have tried out. We found a quality company! Thank you.
Response from Northland Home Cleaning, NHC LLC
"Wonderful! Thank you so much! We love hearing this feedback and are super appreciative of excellent clients like you guys!"
Leah H.
Mar 2019
I cannot day enough great things about Amber and her team. They are incredibly reliable and trustworthy and my house always looks amazing after they finish. I travel for work and it is the best treat to come home to a fantastically clean house. Thanks so much Amber!
Response from Northland Home Cleaning, NHC LLC
"Hi [Member Name Removed]! Thank you so much for this amazing review. We truly appreciate you and thank you for being a loyal and valued client! You treat us all very well and we always enjoy cleaning your home. You are awesome!! Thank you kindly! We appreciate the sweet words, and great feedback. Amber"
Lydia S.
Sep 2018
As I said did great.
Response from Northland Home Cleaning, NHC LLC
"Thank you so much! We appreciate you."
Courtney A.
Apr 2018
We had dabbled with the notion of having a house cleaner for some time, but the notion of having someone enter our home on a regular basis felt weird. To be candid, my wife and I are also "perfectionist" and we worried we would be disappointed by the work done. Amber did a fabulous job making us comfortable with the process and Northland Home Cleaning has been cleaning our house for roughly a year now. Amber works very hard to keep a regular cleaning schedule and her communication is first rate. They also keep notes on our special requirements and have been very responsive to our needs. Our regular house cleaner (Jessica) does an amazing job cleaning our house... I absolutely love coming home on the days she has cleaned our home! In closing, we feel very comfortable having Jessica in our home and Northland Home Cleaning does an excellent job with every part of the process (highly recommended). :-)
Response from Northland Home Cleaning, NHC LLC
"Thank you so much! We appreciate you!!"
Kendra B.
Apr 2018
Amber and team did an amazing job with my move out cleaning. The last thing you want to do after you move is to go back to the old place and clean. The team did a fantastic job, made it so simple and removed that chore off my plate! I would highly recommend NHC for any job!
Response from Northland Home Cleaning, NHC LLC
"Thank you so much!! We appreciate you! Amber"
Kelli B.
Jan 2018
I have nothing but good things to say about Northland Home Cleaning. All of the girls are fantastic at what they do, and the business is very flexible about rescheduling and adding separate services (e.g. a particularly deep tub/shower scrub) when needed. I would highly recommend them to anyone looking for affordable, quality home cleaning services.
Response from Northland Home Cleaning, NHC LLC
"Thank you! We appreciate you! Amber"
Sandy S.
Nov 2017
This has to be the best housecleaning company out there! Everything, from the initial contact of the company to the actual clean, was extremely efficient. The gals were all very thorough and well trained according to Amber’s expectations. They came for the initial deep clean today and were here 4.5 hrs. Everything looks and smells wonderful. So glad to have them! You will be too!
Response from Northland Home Cleaning, NHC LLC
"Thank you! We appreciate you very much. Amber"
Lesa G.
Oct 2017
Cheyenne and Amber did a great job and were both very pleasant.
Response from Northland Home Cleaning, NHC LLC
"Thank you. Amber Whitt"
Rebecca S.
Aug 2017
They do a great job. They have an amazing system that sends reminders and makes things as simple as possible. They do a great job and that isn't easy with our house, we are kind of messy.
Response from Northland Home Cleaning, NHC LLC
"Thank you so much! We appreciate you. Thank you for being wonderful clients. Thank you for continuing to let us clean your home. Amber"
Gary M.
Aug 2017
NHC provides consistent excellent service. They clean our home thoroughly and are very responsive to any special requests I may have. They are consistent about keeping the appointment times we have set. Amber Whitt, the owner, does a great job of communicating regarding the upcoming service, and she always follows up on any communication from me. I really appreciate the professional businesslike way that Amber and her employees handle their work for us. I recommend NHC highly.
Response from Northland Home Cleaning, NHC LLC
"[Member Name Removed], thank you so much. We truly appreciate you, and thank you for being excellent clients. Thank you for continuing to let us clean your home. Amber"
Melissa B.
Jun 2017
They come every month. They come on Wednesday. It cost $185 per month. They are really flexible and they always work with me. The communication is great. We communicate any way in an email or on the phone. I have been using them for probably about a year now.
Response from Northland Home Cleaning, NHC LLC
"Thank you for being such a wonderful client! We truly appreciate you. Amber"
Rebecca S.
May 2017
We have been very happy with their work.
Response from Northland Home Cleaning, NHC LLC
"Thank you so much! We truly appreciate you guys. You have been wonderful clients. Amber"
Trish D.
May 2017
We've now used NHC 3 times. For the initial deep clean and then 2 bi-weekly cleaning's and we've been very happy. Amber came to the house and did a walk through and quoted a price for the deep clean and then bi-weekly clean. What I was impressed with is no matter how long it takes, they stay until everything is cleaned. It's not by the hour and I value that. Also, they most likely won't have to deep clean again as they keep up on everything every time they clean-baseboards, blinds, ceiling fans, wall hangings, cabinets, etc. and it's all included. Amber also returns emails quickly and is great! My house cleaner is great and I know she will do a great job cleaning my house. I definitely recommend NHC!
Response from Northland Home Cleaning, NHC LLC
"Thank you! We appreciate you and value your feedback. Amber"
Bryan C.
May 2017
They seem to be inconsistant with the quality of cleaning. Sometimes they do a good job and sometimes not. They said they would come back and clean, but we would like it done right without having to come back and redo. Maybe there should be some random checks of the work that is being done for quality.
Response from Northland Home Cleaning, NHC LLC
"Thanks for your feedback. Yes, we do quality checks and go into clients homes to check the work after it has been completed. However, we do not come in after every single cleaning. That is why we follow up with the clients via email or a phone call to see how things are going. I'm sorry you have not been 100% satisfied with all of your cleanings. We are human, and from time to time things unfortunately came get missed. We will do better going forward. Thank you."
DAVID N.
Apr 2017
We agreed to pay $495 for a complete move-in housecleaning. We used an Angie's list Coupon for $15. The women who showed up were very personable and I'm sure had good intentions. However, many very basic housecleaning chores that were promised, were not completed, such as dusting cabinet cupboard tops, dusting window sills, upper cupboard interiors, blinds, etc. One example: edges of stairs were dusted but not inside the spindles, nor the spindles. We were very disappointed in this service.
Response from Northland Home Cleaning, NHC LLC
"I am sorry if things did not get as clean as they could while we were there. Many things changed previous to this cleaning it, it was supposed to be an empty house, to do a very thorough move in cleaning. The closing date changed a few times, and we had to reschedule the cleaning on a few different occasions to accommodate the client. Last minute changes were made and we made the cleaning happen. The cleaning had been booked for months, and at the last minute it was changed to a completely different date, due to closing changing etc, and before we came to clean the client started moving all of their items in on the day before the cleaning. Boxes were stacked all around the house, multiple areas could not be thoroughly cleaned due to the fact that the client had moved all of their items in, and was in the middle of unpacking. The clients wife asked the girls to stay after she had unpacked and clean the areas that they could not get to which was not what we signed up for. I'm not saying that the girls couldn't have done a better job, I'm simply saying that I don't think that this entire review is completely our fault. How can we clean every item thoroughly when we can't get to all of the areas? Also, I called the client a few days after the cleaning to find out how the cleaning went and he said that many things were cleaned great, a few areas were left a bit dirty. He never mentioned that they were unhappy about the cleaning whatsoever, so I find a review of a D to be a little strange. Had the cleaning been done as it was suppose to be (again not our fault) on a completely empty house then perhaps the cleaning could have been fully completed as agreed upon. Amber"
Alice B.
Apr 2017
Two women come to our home every two weeks and clean it thoroughly. They are nice, friendly, quiet and work diligently to finish. Over the years I've hired many different cleaning services in many cities (Dallas, Chicago, Evanston, IL, Parkville, KCMO), and I am glad to say Northland Home Cleaning is the most efficient and affordable service I've ever used. Thank you, Amber Witt!
Response from Northland Home Cleaning, NHC LLC
"Thank you so much! You are so kind. We appreciate you!! Amber"
Licensing
State Contractor License Requirements
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FAQ
Northland Home Cleaning, NHC LLC is currently rated 4.8 overall out of 5.
Yes, Northland Home Cleaning, NHC LLC offers free project estimates.
No, Northland Home Cleaning, NHC LLC does not offer eco-friendly accreditations.
No, Northland Home Cleaning, NHC LLC does not offer a senior discount.
No, Northland Home Cleaning, NHC LLC does not offer emergency services.
No, Northland Home Cleaning, NHC LLC does not offer warranties.