Liberty Roofing Inc

Glad to get rid of our fire hazard roofing. Price was fair. Work was professional. Staff was excellent. Highly recommended.

This is the second time they've done my roof. Each time I've been extremely pleased with professionalism of the sales staff and the crews that have done the work.

I first contacted them in September and was told they would start the job the following week. Never showed up and never heard from them. I contacted them again and the same thing happened several times. Finally in November they showed up. Took them 3 days to finish the gutters. I had to contact them again after noticing they left 2 ladders on the ground on the side of my house. A week later they picked them up. Within a couple days I noticed the lower part of a downspout had come off. I could tell it was just the screw had missed where the two pieces joined together. I called them again and they said they would come fix it. I honestly don't know if it was fixed or not. I need to check. Never heard from them again.

I was out of town when I realized that I needed to have my roof surveyed due to a major hail storm that had hit my area. I called Liberty Roofing, they agreed to survey my roof the next day and also to tarp the roof if damage warranted it. Chad Blanch of Liberty Roofing called me the next day with the news that the roof needed to be replaced due to hail damage but did not need a tarp. Liberty Roofing placed well with another couple estimates that I got. With all the houses in the area needing new roofs due to the same hail storm, there was quite a waiting list. I explained to Liberty Roofing that my house was under contract and the roof needed to be replaced before closing. They worked with me and found a way to get it done. They showed up when they said they would, did a first rate job, and when they left, other than the new roof, I could not tell that they had been there. Chad took care of the insurance paper work; he is very knowledgeable about residential roofing and was always willing to explain the how and why of things. I have no hesitation about recommending Liberty Roofing to others.

I would highly recommend Liberty roofing! I was very nervous using a contractor, from all the bad things you hear but Liberty changed my mind! Liberty roofing made the entire process go very smooth. It took them about a month to do all the work. When they came to work on the house, you couldn't even tell they had been here because they cleaned everything up and left things the way they were before. They made communication easy and got back to me in a day or sooner! I would recommend Liberty roofing to my friends and family! 

They got right out. They just fixed what I told them. They took out part of the roof. They didn't do the whole thing. They did it all in a day, which helped me because we were putting in cabinets. They did real well. I called them and they were out there the next day. 

The insurance covered it all. I've got barns too. So it was house and barns. They're rated real good and I had real good service. They sent out a guy that you could talk to and you could explain. I don't like an individual that tries to tell me everything. They said, "Well, we're going to do it for this. If you get a cheaper bid, we'll come down." That's the way they treated me. It's a family roofing company. They hire help, just like all of them. Most of them are Spanish. But, they did send a guy out to watch everything they did. So that was good. He did everything he said he was going to do. So it was good. They got right in. These people will work day and night. They didn't leaving anything uncovered. I told them not to take it off if they couldn't get it on that day. They did all that. I'm not one for leaving my house uncovered. With my luck, it will rain. They did good. They sent out a kid. I call him a kid because he was in his 20s. He was a kid to me. You could talk to him. He came back out a couple of times and even touched up some paint and stuff. You don't get that in a lot of people. They were very religious. This company had been in business for years. I haven't had one leak. In all these rain storms, I haven't had a leak. So, that's something. I put on a 40 year Timberline and that's what it had on it. So that's why the price was high. They were here when they said they were going to be. They were on time. The only people that were a little bit off were the gutter men. They have gutter people too. They weren't quite as good as the roofers. This young fellow was very professional. I used him on a rental house for a repair. They got right on there too.

They were very prompt and gave me different options that would fix the issue.

They did a very good job.  I was impressed.  They came early in the morning by 2:30 pm the job was complete.  I am very particular about my landscape.  They were very careful.  Chad Blanch came out a couple of times to make sure I was satisfied and happy with the progress.  I would definitely recommend them.

The edge of the roof was not done correctly.  They would not admit fault.  I proved them wrong.  Now, 6 weeks later they still have not corrected the problem.

they were supposed to remove roof and replace all joists in attic. it was done in a matter of hours which should have been our first tip off.  our roof was like a camels back up and down. when we complained they sent one guy out to prop it up.litterally propped up my roof with a beam. no joists were replaced, only sistered  together. the exhaust was not hooked up either. we had to contact them numerous times to get them out  there. even at the end we couldn't get ahold of them to pay them off. whatever you do, do not use this company. it was a horrible experience.

Well

They were very quick and thorough. I had no complaints.

Did not enjoy working with this company at all.  Was my first experience with a contractor, and I have learned alot. We were gone in June 2011 meeting my son's Navy ship as it came back from deployment when our area experienced a huge storm that damaged roofs, siding, windows, and cars in our whole neighborhood. We came back to holes in our siding, what they said was a damaged roof, and a car windshield that was shattered. There were many storm-chasers that flooded our neighborhood offering to fix damaged homes, at least 3/day knocked on our door. Liberty Roofing was one of those companies. Their agent, Mark, walked around my home and did an estimate that we settled on. That was the end of June.  We knew there would be a delay in the project starting due to the high volume of work being done in our area, but we ended up calling several times through August to ask to please get the job started. We never knew when they were sending out their crew until we rec'd a knock on the door. A hispanic young man, with little English was asking us to move our cars from the driveway so they could bring in their supplies and trash bin to start on our roof. We complied, and I called the company asking why I didn't know they were coming. The excuse: Mark was supposed to have called us letting us know.  A crew of Non-English speaking hispanics worked on our roof, but we couldn't communicate with any of them except the one young man that spoke "some" english and pretended not to understand my questions clearly. (btw, I had worked all night the night before, and never was able to sleep the following day due to the unexpected project begin) Poor communication for sure.
We then were asked by Mark to please delay the siding job until the fall so crews would have work extended later in the year. Since the siding job wasn't crucial to enviromental hazards, we agreed. Sept. and Oct. went by and once again we had to call to ask when the job would begin. Calls to the home office led to avoidance by the owner. He spoke with me once, and then every time I called after that, he was conveniently on "out".   Calls to Mark, the sales agent and foreman, were returned, but by then he had me confused with other clients and couldn't remember our contract or what we had talked about. On several occasions, he attempted to talk down to me (being female, I suppose) and his agitated tone of voice was not professional at all. Once again, they sent out a crew to start the siding job late in the week, without notice to us. And once again, a crew came that only had one
person that could speak "some" English. I gave them permission to start, and went back into the house. This time I went out and viewed the work they were doing on several occasions and noticed they were not applying a new house wrap that had been part of the estimate. I stopped the work and asked them why they were not using a new house wrap under the siding.  The poorly speaking "foreman" of the crew told me he wasn't told to do that.  They took down the siding they had put up, and work stopped for the afternoon. Lowe's brand house wrap was brought to my house by a guy that said he was only a deliverer and knew nothing, and the crew began to start up again the next day. I was in my kitchen using my microwave when I lost all power to my kitchen outlets around my counters. After checking my fusebox, I went out and explained that they must have hit a wire. The "foreman" stated they did not. I had to hire an electrician to come to my house and look at the problem, in which he found a nail from the siding job had split thru wiring to my kitchen. I called Liberty Roofing (Mark) and explained to him what happened and asked him to meet the electrician at my house to show the problem. Well, that took quite awhile. Meanwhile, I paid the electrician to get 3 out of my 4 outlets back to working. We took pictures of the nail invading the wire and waited for Mark to schedule time at the house with the electrician to see the problem. He finally came, attempted to blame it on the wiring, but owned up to it and then settled on taking it off the estimate price. Electrician fixed it then, and all in kitchen was what I hope...back to normal.
Gutter guys came and did the guttering.... not much of a problem there. I did go out and watch (as I have learned to keep an eye on these guys as they do the work) and at one time, I asked why there were more dents in the seam than usual. They said that is they way it is. Best answer....that is the way it is. Even though I showed them there were not as many in the old guttering they took down. They basically went on their happy way and left it as is.
It took from June to basically January to complete the whole deal. The kitchen wiring chaos was finally completed after all the holidays.  Liberty Roofing finally contacted my insurance company sometime in late February to receive their final payment. Well, first they contacted me, but I told them I couldn't get a check until they sent my insurance company an invoice of their work. On top of the invoice, they applied for the overhead and profit money and was approved. I had no clue what that meant, as once again, this was my first experience with any contractor. I rec'd two final checks from my insurance company, one for the final payoff and the other for the overhead and profit. They knew exactly when I rec'd them in the mail, because Mark started calling asking for the money. I told him I needed to get ahold of my insurance and ask them to explain why there were two checks. He told me he would explain, but I asked him to be patient until I could hear from my insurance. After getting an explanation from the insurance company about overhead and profit, which I still don't understand based on the fact that this company signed a contract to do the work for a set amount of money, and walked off with more....we finalized it all when I turned over two checks to Mark.
In conclusion: Liberty Roofing, in my experience, has not only poor communication techniques with their clients... but appeared to cut corners in the work that was being done by crews that obviously were hired that could not speak English enough to answer my questions. And when I attempted to call the office and talk to Bruce, the owner...he always seemed to be "out" after my first initial conversation with him. Now I only called that office a total of probably 4 times. Most of my calls were to Mark, and believe me, it was never that enjoyable talking to him after the contract had been signed. Before that, of course, he was very friendly, very helpful, and respectable. But after, wow, it was like talking to stick of dynamite.
I will not recommend this company to my friends, neighbors or acquaintances due to not only my issues, but also my neighbor's,  who also hired this company to work on his house. But that is his issue. I am only aware because I live next to him and saw things happen that shouldn't have.
Not the best first contractor experience really, but I sure have learned alot. And I ask alot of questions so I can understand, which seemed to just annoy and irritate the owner, the crews and Mark. I always thought a company should develop a rappor with their customers to enjoy satifactory results, but I guess in contract work, that doesn't always apply. Thanks Angie's list though, for allowing me to explain my experience.

I really appreciated his honesty. I felt like I could really trust him. He was a very mild mannered man and I know that he did what he said he was going to do and that he wouldn't cheat me in any way. I have dealt with many dishonest roofing companies, so it was a relief to work with Liberty Roofing.

Excellent experience. Shawn patched a hole that was leaking at the time he was doing the estimate, long before he was given the contract. Workers were friendly, clean and worked safely even though the roof pitch is very steep. Highly recommended.