Gary Fuller

We have a couch from Nebraska Furniture mart. The couch was under parts warranty and the cusions were falling apart and were breaking down about 8 months after purchasing it. It was a poorly made couch and the company agreed to replace the foam cusions and the back cusions where your back rest. Since the parts were under warranty we had a specialist come out to look at the couch and to see what it would take to fix it. He said he charges 50 dollars to look at it. After this he said the 50 dollars would go towards the restoration of the cushions. I wrote the check for the $50 dollars and eventually I got in touch with him and he said he was having trouble finding the parts to fix the couch. This went on for about two weeks. I eventually contacted The Nebraska Mart and they sent me the parts. I emailed him and told him I had the parts and to come out and do the repair. He sent me emails with every excuse in the book for why he couldn?t get out to fix it. Eventually when I asked for a refund and he recommended me to other individuals to do the work because he wasn?t physically well enough to perform the work. His email in response to getting a refund was ?no problem.? This was about 3 weeks ago and I still have not seen a refund.