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Climate Control Heating, Cooling and Plumbing
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Climate Control Heating, Cooling and Plumbing in Liberty, MO provides residential and commercial heating, air conditioning, plumbing and water heater installation, service, repair and sales. Our team has skilled professionals who have the knowledge and know how to complete air conditioning repair, as well as installing water heaters and air conditioning units. Check out our selection of products such as humidifier's and carbon monoxide detectors. Trane Dealer. 24 Hour Hotline.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Air & Duct Sealing, Ductless AC & Heating., Geothermal, HVAC, Indoor Air Quality, Insulation, boiler & furnace service & repair, commercial air vent systems. Home performance assessments. Water heater service, heat pumps
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.586 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 9% | ||
| 3% | ||
| 5% | ||
| 5% |
Showing 1-25 of 86 reviews
Yulonda S.
Jun 2020
They are always on time, honest, don't over sell, and they are very responsive. We would highly recommend them and we will hire them again.
Brian Y.
Dec 2018
Climate Control replaced my AC units a couple years ago and did great work so I called them when I had a problem with my 20+ year old furnace recently. They came out and got me running quickly at a fair price with great quality work. A few weeks later I ran into an unrelated problem on the same system. This was bad timing and frustrating because if it had broken earlier they could have fixed it at the same time and saved time and money. Even though there was nothing Climate Control could have done to avoid the unrelated issue, they knew this was frustrating and they offered to do the additional repair at no cost without me even asking. I'll definitely be using them for my scheduled maintenance, repairs as needed, and when it's time to replace these old furnace units.
Response from Climate Control Heating, Cooling and Plumbing
"We appreciate your business and trust in our company. Thank you for the kind words. Regards, David Dennis President"
Judy T.
Oct 2018
Tech Michael Miller did a great job performing a system check on the heat pump and furnace. He is very professional and pulled and cleaned burners and flame sensor. Checked heat exchanger and the units were running according to the manufacturers specifications upon departure.
Response from Climate Control Heating, Cooling and Plumbing
"We appreciate the kind words. Michael works hard at providing excellent customer satisfaction. Thanks again for your business. We look forward to serving you in the future. David Dennis Owner"
MARIANNE C.
Nov 2017
It went well, as it always does. They arrive promptly and get right to work. Over the years we have had service contracts with different companies and find C.C. to be ever so much more thorough.
Response from Climate Control Heating, Cooling and Plumbing
"thank you for your continued trust in Climate Control and the team. Regards, David Dennis President"
Eva H.
Aug 2017
.
ANITA H.
Jul 2017
My last three year tune up was $607. That is for three years of two visits, so six visits. I don't pay anything on that particular day. No one day is better or worse. They are all the same.
ANITA H.
Jul 2017
I don't know. They are always very courteous, and always give an e-receipt. Its nice.
ANITA H.
Jul 2017
I don't remember the price. Its an maintenance agreement. Its the same. Its the same guys every time.
ANITA H.
Jul 2017
I know they are expensive. I don't remember the price. I am on one of those subscription plans, and I pay three to four years in advance. I don't know what anybody else cost. No problems with quality. Just preventive maintenance for summer and fall. The workers are competent. I have had no problems. The area is left very clean. They wear the little booties, and clean up after themselves. Its just maintenance. I have had no problems. Very competent folks.
Dean A.
Jul 2017
Disappointing. Service tech was asked if filter was replaced as is stated in the contract. Tech said no but said the one in unit since May 11th was in good shape. Took him at his word. Went to utility room the next day to get some touch-up paint and noticed filter over inserted into compartment and bulging toward airflow. This could be easily avoided if they had installed a back plate on the opposite side of the filter box. The tech said he didn't have the right size filter w him. I had two new filters right next to the furnace which I always keep in supply. If this is the result of me not following the tech around (which I normally do since we've had problems w their service techs but didn't this time due to an injury) then I've got to wonder if any of the other services were actually performed and up to standards to keep my system under warranty? In my opinion, Climate Control should send a different tech to completely re service my system or refund my contract.
Mark G.
Jan 2017
I worked with them to get a discount. I would use them in the future.
Gary M.
Jan 2017
A couple weeks before Christmas my furnace started blowing cold air. I called Climate Control, which I have used for several years. The representative showed up promptly as agreed and said the gas valve had gone bad and needed to be replaced. I agreed and he said it would take two days or so to get the part, In the meantime, he said he would get the heat pump going to give some warmth. That was done and we now had lukewarm air. Then they called and said that as I had a really old furnace it would take a week to find the part. He came back as scheduled and installed the part. He seemed to take a long time and said he got the wrong size but made it work -- whatever that means. But afterwards, the house was no warmer. So I called on a local company just three blocks away for a second opinion. One of the owners came over and checked it out. He said the problem was that the furnace was still switched off and the heat pump was still working in the middle of winter. He turned the furnace back on, and everything was great. Hearing my story, he said the gas valve was very common, a universal model, and he had several at the shop and he says he could have done the job for $200 less. So there we have it. No need for waiting for a week in a cold house. High prices. And a botched job. They have done OK, more or less, in the past. But following this, I am done. Lesson: comparison shop. You can do better than Climate Control.
Cheri S.
Dec 2016
The technician who cleaned my furnace was great. However the front office is a total disaster so my review is concerning dealing with the office, not the technician. We called 4 weeks in advance, they scheduled us out 2 weeks, and then they cancelled the appointment without notification. We had to call them and reschedule. They had no explanation. Because of being stood up, we called the morning of the rescheduled appointment to discover they had already cancelled it also! No notification at all. If we hadn't called we probably would have just been stood up like the first appointment. They wanted to reschedule out another 2 weeks saying that they were too busy for a simple cleaning. However now we were under the gun because we were selling this house with closing scheduled in 3 days. Of course they wouldn't honor the original appointment but would only schedule the appointment at the same time as my husband was scheduled for a procedure in the hospital. That was extremely inconvenient and no compensation for the issues and grief they were causing was offered. For years we have not been able to get this company to call our cell numbers to confirm appointments. This time the did call the right number but sent the technician to the wrong address. We needed our receipt for closing but when we didn't get it emailed like normal, the office claimed they didn't have our email so they couldn't send it and would mail it! We had been clients of this company for 12 years! We've never had an issue setting appointments or getting emailed receipts before. We will no longer be clients. They used to be good but are a total mess now. My ratings below refer to the office, not the technician.
Will A.
Jul 2016
They are reliable and call to remind me of upcoming service dates.
Larry H.
Apr 2016
unknown
Response from Climate Control Heating, Cooling and Plumbing
"We appreciate your business. Regards, David Dennis President"
Paula M.
Oct 2015
good
Response from Climate Control Heating, Cooling and Plumbing
"We appreciate your business and the positive response. We rely on quality referrals and satisfied customers and look forward to serving you in the future. Thanks again for putting your trust in our company. If there is anything we can do to improve we are always open to feed back. Sincerely, David Dennis President"
John S.
Aug 2015
The service (identified himself as Micah) man called me from the property and told that the entire system needed replaced, I asked for details and he told me that the furnace blower motor was burned out and needed replaced. He also told me that the condenser and coil had a leak and that the Freon had leaked out and was not repairable. I asked what the replacement cost would be and he told me $5993.00 for materials (York) and labor. I told him that I would get back to him and he charged me an $89.00 service call which I paid for over the phone using my credit card.
I decided that I needed a second opinion and called another company to have a service call and diagnosis done. That service man called me from the property and told me that he found a wire that was disconnected from the blower motor. He reattached that wire and the blower motor now works fine. He also found that a capacitor needed replaced. He replaced the capacitor and the system is now working fine. My total cost for that was $275.00.
I phoned Climate Control and asked to speak to the owner. I was told that he was not available the lady that answered asked if she could help. I said no, that I wanted to speak to the owner. She said that she would pass a message to him. A few days passed and I received a call from Climate Control from a man that identified himself as a manager that the owner was out of town and asked him to call me. I related to him what had occurred and he asked for my address so he could refund the $89.00 that I paid for the service call and told me that the service man "needed some additional training." A few days later I received a check for the $89.00.
Response from Climate Control Heating, Cooling and Plumbing
"Thank you for your honesty, I do apologize that I was out of town (due to the new birth of my grandchild). Yes our manager did follow up with you at my request as I would not be back in town in the near future. We understood the value of our team getting back with you. (next day after we received the call) It is unfortunate that our technician misdiagnosed your system. Unfortunately mistakes happen. We won’t make excuses for a technician performance, we will however take all learning opportunities and use them to teach all of our techs a better way of doing business. In addition we strive to prevent repeat performances on bad situations. It is never our intention to create a situation where a customer is “pressured” into purchasing something they don’t need. In fact we take special precaution to work with our team to prevent this exposure. We work too hard to create a positive atmosphere for our clients and staff. Once again apologies that it was not me personally who reached out to you. Because of this technician mistake we will improve. I do appreciate your feedback. Regards, David Dennis, President."
Kim P.
Jun 2015
unknown
William N.
May 2015
.
Response from Climate Control Heating, Cooling and Plumbing
"We appreciate the positive review. If there is anythign we can do to improve our services or earn a referral we would like your feedback. thanks for choosing Climate Control. Best Regards, David Dennis, President"
Lisa G.
Mar 2015
unknown
Response from Climate Control Heating, Cooling and Plumbing
"Thanks for the positive referral, we rely on satisfied customers and quality referrals. If we can enhance your experience please let me know. Regards, David Dennis, President"
Larry F.
Feb 2015
unknown
Response from Climate Control Heating, Cooling and Plumbing
"Thanks for the positive reviews, we rely on satisfied customer and quality referrals"
Michele B.
Dec 2014
unknown
Response from Climate Control Heating, Cooling and Plumbing
"Dear Customer, After looking into the posted name and address I do not see that Climate Control has ever been there to service your address. We take each review response very serious, whether negative or positive we want to provide the best possible experience for our customers. If you would please call me personally at 816-781-1997 and give me the real information so I can work to fix any issues that you have experienced. My goal is 100% satisfaction and I will do what I can to help you. Thanks again for your response, I look forward to being able to find an equitable solution in the near future. Warm Regards, David Dennis, President"
Karen E.
Nov 2014
A/C went out and called to have them come check out the problem. The A/C was dirty and needed to be cleaned. There was a small part that needed to be replaced which was done, plus he suggested that I needed a new condenser ($3K part) and he couldn't guarantee how long the current one would last. Feeling the pressure of the sales tactic, I said no and
paid for their annual maintenance plan (which I regret) and small part that was replaced. Total bill was $480. I was able to canceled the maintenance plan and will get a refund, but found out the capacitor that he replaced is only $15...Total bill was $240+.
I used this company several years ago at a different house and they tried to sell me a condenser then too.... Given the age of the unit I decided to get a new A/C all together which was about the same cost of the condenser. I'm wondering now if I really needed a condenser then too.
Bottom line...I WILL NOT BE USING THIS COMPANY IN THE FUTURE!!!! And BTW...I never had any problem with the A/C the rest of the summer.
paid for their annual maintenance plan (which I regret) and small part that was replaced. Total bill was $480. I was able to canceled the maintenance plan and will get a refund, but found out the capacitor that he replaced is only $15...Total bill was $240+.
I used this company several years ago at a different house and they tried to sell me a condenser then too.... Given the age of the unit I decided to get a new A/C all together which was about the same cost of the condenser. I'm wondering now if I really needed a condenser then too.
Bottom line...I WILL NOT BE USING THIS COMPANY IN THE FUTURE!!!! And BTW...I never had any problem with the A/C the rest of the summer.
Response from Climate Control Heating, Cooling and Plumbing
"It is never our intent to pressure or force somone into a decision that are not prepared to make. I have addressed the issue with my sales manager (now former sales manager) and technician that was present, We strive to meet 100% customer satisfaction and I appologize for the lack of communication on our end. Thank you for letting me know of the issue and I will make sure the refund has been processed. Regards, David Dennis, President"
Rolland Y.
Oct 2014
See above
Response from Climate Control Heating, Cooling and Plumbing
"As always we appreciate your business. Long term clients like you are the backbone of our business. Thank you for taking the time to provide feedback. If there is anything we can do to improve our services please let us know. Best Regards, David Dennis, President"
Marsha C.
Jul 2014
Very responsive. FIxed the problem. I will use them again - I'm on a service agreement with them and have never had any problems. I recommend them to others.
Response from Climate Control Heating, Cooling and Plumbing
"We appreciate your business and taking time to respond. We value your opinion and look forward to working with you for many years to come. If there is anything we can do to improve our services please let us know. Best Regards, David Dennis President"
Licensing
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FAQ
Climate Control Heating, Cooling and Plumbing is currently rated 4.5 overall out of 5.
Climate Control Heating, Cooling and Plumbing accepts the following forms of payment: CreditCard
No, Climate Control Heating, Cooling and Plumbing does not offer free project estimates.
No, Climate Control Heating, Cooling and Plumbing does not offer eco-friendly accreditations.
No, Climate Control Heating, Cooling and Plumbing does not offer a senior discount.
Yes, Climate Control Heating, Cooling and Plumbing offers emergency services.
No, Climate Control Heating, Cooling and Plumbing does not offer warranties.