
Climate Control Heating, Cooling and Plumbing
About us
Climate Control Heating, Cooling and Plumbing in Liberty, MO provides residential and commercial heating, air conditioning, plumbing and water heater installation, service, repair and sales. Our team has skilled professionals who have the knowledge and know how to complete air conditioning repair, as well as installing water heaters and air conditioning units. Check out our selection of products such as humidifier's and carbon monoxide detectors. Trane Dealer. 24 Hour Hotline.
Business highlights
Services we offer
Air & Duct Sealing, Ductless AC & Heating., Geothermal, HVAC, Indoor Air Quality, Insulation, boiler & furnace service & repair, commercial air vent systems. Home performance assessments. Water heater service, heat pumps
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
78% | ||
9% | ||
3% | ||
5% | ||
5% |
"We appreciate your business and trust in our company. Thank you for the kind words. Regards, David Dennis President"
"We appreciate the kind words. Michael works hard at providing excellent customer satisfaction. Thanks again for your business. We look forward to serving you in the future. David Dennis Owner"
"thank you for your continued trust in Climate Control and the team. Regards, David Dennis President"
"We appreciate your business. Regards, David Dennis President"
"We appreciate your business and the positive response. We rely on quality referrals and satisfied customers and look forward to serving you in the future. Thanks again for putting your trust in our company. If there is anything we can do to improve we are always open to feed back. Sincerely, David Dennis President"
The service (identified himself as Micah) man called me from the property and told that the entire system needed replaced, I asked for details and he told me that the furnace blower motor was burned out and needed replaced. He also told me that the condenser and coil had a leak and that the Freon had leaked out and was not repairable. I asked what the replacement cost would be and he told me $5993.00 for materials (York) and labor. I told him that I would get back to him and he charged me an $89.00 service call which I paid for over the phone using my credit card.
I decided that I needed a second opinion and called another company to have a service call and diagnosis done. That service man called me from the property and told me that he found a wire that was disconnected from the blower motor. He reattached that wire and the blower motor now works fine. He also found that a capacitor needed replaced. He replaced the capacitor and the system is now working fine. My total cost for that was $275.00.
I phoned Climate Control and asked to speak to the owner. I was told that he was not available the lady that answered asked if she could help. I said no, that I wanted to speak to the owner. She said that she would pass a message to him. A few days passed and I received a call from Climate Control from a man that identified himself as a manager that the owner was out of town and asked him to call me. I related to him what had occurred and he asked for my address so he could refund the $89.00 that I paid for the service call and told me that the service man "needed some additional training." A few days later I received a check for the $89.00.
"Thank you for your honesty, I do apologize that I was out of town (due to the new birth of my grandchild). Yes our manager did follow up with you at my request as I would not be back in town in the near future. We understood the value of our team getting back with you. (next day after we received the call) It is unfortunate that our technician misdiagnosed your system. Unfortunately mistakes happen. We won’t make excuses for a technician performance, we will however take all learning opportunities and use them to teach all of our techs a better way of doing business. In addition we strive to prevent repeat performances on bad situations. It is never our intention to create a situation where a customer is “pressured” into purchasing something they don’t need. In fact we take special precaution to work with our team to prevent this exposure. We work too hard to create a positive atmosphere for our clients and staff. Once again apologies that it was not me personally who reached out to you. Because of this technician mistake we will improve. I do appreciate your feedback. Regards, David Dennis, President."
"We appreciate the positive review. If there is anythign we can do to improve our services or earn a referral we would like your feedback. thanks for choosing Climate Control. Best Regards, David Dennis, President"
"Thanks for the positive referral, we rely on satisfied customers and quality referrals. If we can enhance your experience please let me know. Regards, David Dennis, President"
"Thanks for the positive reviews, we rely on satisfied customer and quality referrals"
"Dear Customer, After looking into the posted name and address I do not see that Climate Control has ever been there to service your address. We take each review response very serious, whether negative or positive we want to provide the best possible experience for our customers. If you would please call me personally at 816-781-1997 and give me the real information so I can work to fix any issues that you have experienced. My goal is 100% satisfaction and I will do what I can to help you. Thanks again for your response, I look forward to being able to find an equitable solution in the near future. Warm Regards, David Dennis, President"
paid for their annual maintenance plan (which I regret) and small part that was replaced. Total bill was $480. I was able to canceled the maintenance plan and will get a refund, but found out the capacitor that he replaced is only $15...Total bill was $240+.
I used this company several years ago at a different house and they tried to sell me a condenser then too.... Given the age of the unit I decided to get a new A/C all together which was about the same cost of the condenser. I'm wondering now if I really needed a condenser then too.
Bottom line...I WILL NOT BE USING THIS COMPANY IN THE FUTURE!!!! And BTW...I never had any problem with the A/C the rest of the summer.
"It is never our intent to pressure or force somone into a decision that are not prepared to make. I have addressed the issue with my sales manager (now former sales manager) and technician that was present, We strive to meet 100% customer satisfaction and I appologize for the lack of communication on our end. Thank you for letting me know of the issue and I will make sure the refund has been processed. Regards, David Dennis, President"
"As always we appreciate your business. Long term clients like you are the backbone of our business. Thank you for taking the time to provide feedback. If there is anything we can do to improve our services please let us know. Best Regards, David Dennis, President"
"We appreciate your business and taking time to respond. We value your opinion and look forward to working with you for many years to come. If there is anything we can do to improve our services please let us know. Best Regards, David Dennis President"
Licensing
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