Air Unlimited Heating & Cooling

These guys rewrite the book on Customer Bliss. I am extremely pleased with Air Unlimited from start to finish. I knew that I would have a complex job before even beginning to look. I had two cracked floor joists, where one of the joists was sitting 1/4" above a main gas line leading into the furnace. The cracks were actually located between the hot water heater and the furnace. With the gas lines there, I didn't feel safe in even having the work attempted for repairing the sister joist. To make way for other mandatory needed repairs on the structure of my home, I needed to address an old dilapidated HVAC and hot water heater that were long overdue for replacement. (AC original to the build in 1971, the furnace was a used one thrown in to update repairs necessary for final closure on purchase of home that never worked right) The hot water heater was showing heavy rust all around the bottom edge about two inches high. I had had another contractor come out, that looked at the situation, who told me the joists were nothing to be worried about. He also said could fix the unit that was there. Completely dismissing my concerns of needing the gas pipes out of the way of the cracked joists. Sadly, that company had a five star rating with Better Business Bureau. I had seen a few Air Unlimited ads pop up in my Facebook feed, so I submitted an inquiry. I was contacted by Sal, outside of normal business hours, who listened intently as I described my dilemma with the floor joists. I sent him a few photos showing the cracked joists and their proximity to the gas line that had an elbow turning downward to go into the furnace. He shared my concerns and set up the meeting to examine the work to be done on Monday. He offered options and listened to my suggestions on how we could approach the situation. I ask him how much a hot water heater would cost an addition to the HVAC, and he said he could offer a package deal if I bought both. At that time I asked him if the piping could be redirected and the hot water heater be moved to the side of the HVAC unit instead of in front of it. The following day Sal returned with Dan, and the two of them laid out all options as to how they could reconfigure the gas lines as well as the positioning of the HVAC in the hot water heater. Both were genuinely polite and professional and I could tell I was dealing with expert knowledge. Both men were very humble and down to earth, yet were focused on customer needs. They were honest and upfront, and they easily gained the trust needed to secure the job. I asked Sal about financing options and he provided me the toolkit for finance. I completed the package and it was accepted before the evening was over. I opted for the high end system, although I was provided multiple tier options. That sometimes can be a upgrade earned by the trust established. Sal never once was pushy in his salesmanship, but he was excellent in providing the details needed to make a decision in a long term investment. When scheduling the installation, it worked out to where both schedules allowed for installation the following morning Wednesday, which was very nice. I'm surprised when Sal showed up as part of the installation team, and that is when I realized that I was doing business with a family-owned company. It made me very happy to know that I was doing business with the mom and pop shop, because it's such a rare find these days. The work was extremely professional, the team was clean and left no messes, they wore protective gear (both booties and face masks), and their work ethics were diligent and precise. Like clockwork, they were in and out with minimal disruption. I could say so many more good things about this company, but that could turn into a short novel. Customer Bliss is my Cliff Notes version of how pleased I am to have found them, and to have them complete the project they were hired to do. Work was done to meet all expectations and I highly recommend Air Unlimited to anyone seeking HVAC / Hot Water Heater replacement or services.

Diagnoised problem and was able to repair unit within a hour.

It was very good. They were on time and they were quick. It worked really well afterwards .

They moved me to an earlier appointment time. Work went very well. Heat was back on within hours.

Sal and Daniel are knowledgeable and honest dudes. I'm thorough when I make a big purchase for my house and got quotes from 9 top rated vendors on Angieslist before going with Air Unlimited. They weren't necessarily the cheapest price rather they provided the most value for what you paid. There isn't a Lennox dealer in KC that will stand behind their work for 3 years. Everyone else is a 1 year warranty. They also blow the big chains like Bob Hamilton out of the water as far as service. They patiently answered all my questions, arrived on time, and completed the work efficiently. Would go to these guys again or recommend them to friend's and family!

I called with the issue around 2PM and was told it would be closer to 9PM before they could make it out and wanted to be sure I was okay with that. Thankfully it was a cooler day so the family was fine. Sal actually came out to do the work because his technician was struggling to resolve an issue, he took time out of his day off on Saturday evening to come out and help my family. Quickly found the problem and replaced the part. Very professional and friendly, I highly recommend their service.

very good he explain everything about the part he replace very professional

Sal inspected and tested the air before recommending we replace the fan motor. He explained everything. I'd hire Sal again and would recommend him to anyone.

Excellent.

Great guys.60

On a Monday the furnace at my rental was condemned by Bob Hamilton. I immediately texted Sal at air unlimited from my previous dealings with him. I told him what had happened and that I needed a new furnace and asked him how much would it be and when could he do it. He immediately responded and said 1600 and that he could do it that Wednesday. True to his word he showed up Wednesday morning about 10 o’clock and then a few hours later they were done. While installing the new furnace He found a gas leak and repaired it at no extra charge. When it came time to settle up it was 1600 like he said it would be and I was so pleased with the timeliness of the service and the work that was done, I tried to tip him an extra $50, and the guy refused it even after I insisted. I have had air unlimited install a new AC and furnace at my main house and an AC and furnace at my rental. I could not be more happy with the service that I have received and the prices that I receive. Air unlimited always comes in WAY under price compared to other competitors. When it comes to AC and heating I will deal only with him. And if you’re reading this review take comfort in knowing that if you do business with these guys you will not be disappointed. When it comes to heating and AC they will be my go to people from here on out, no questions asked. Thank you very much air unlimited!!!!!

Great, will hire them again and cannot recommend them highly enough!

The serviceman quickly diagnosed the problem, showed me what was going on, and fixed it quickly.

Went well, very honest, efficient and reasonable. Couldn't feel more relieved to have found a contractor who explained everything to my non-experienced level and was considerate of my budget.

Air conditoner was installed properly.

Wonderfully.It could not have been better.

Both were fixed for a reasonable price. ~$120 for replacing the capacitor in the outside unit, and ~$450 for replacing the motor on the inside. No problems, professional and friendly.

Installation went well except one of the valves (Pic attached) had a slow drip and instead of replacing it they tried tightening it with a wrench which worked until they left and then it started dripping again. Can't imagine a new valve would cost more then $10 dollars and 10 minutes to install and after already paying $600 should have been included and replaced anyway . I have tightened it some more myself which has slowed it considerably. Overall thought it was a bit pricey for the actual amount of time spent installing the water heater.

Service was great and honest

Excellent! Sal patiently presented the types of appliances available, explained the good and bad about each, Determined what size we needed, filed and obtained substantial rebates for us. The total cost was so much less that we anticipated. It has been three years since the installs were done and KCPL has been sending us "efficiency or energy reports". We always use far less than "our most efficient neighbors." Maintains comfortable environment in our house and saves us $$ on energy bills. Clean professional responsive service. What is not to like?

Great. The technician was on time, friendly, professional. He had to order a part and come back the next day but he was able to hard-wire the furnance so that I would have heat until he came back with the new part. He told me the safety feature was malfunctioning and needed to be replaced so he could by-pass it without it being a safety issue. He came back the next day as promised and fixed it quickly.

unknown

This couldn't have gone better. My AC quit working last August on the hottest day of the summer. I had called 2 other companies who sent out reps and was told by both that they would have to work up bids and get back to me asap.That never happened. I found Air Unlimted on Angies List and called and talked to Sal, the owner, and told him of my predicament. He said he could make it out later that afternoon. When he got to the house and checked the AC unit he told me he needed to leave to get a part he needed but would be back soon. Upon returning, he got the AC running without charging me, saying he couldn't leave us without AC. He left literature on all his products and explained cost and benefits, including the substantial rebates available on each. I called him back several days later and set up an appointment to install a new highly efficient Lennox HVAC. He arrived with his partner and even though we had contractors remodeling our kitchen, they worked to get it up and running within a few hours including disposing of the old unit. Sal also took care of all qualifying rebates for us himself. They just came back today for a quality check of the furnace and will return in the spring to do the same for the AC unit. This service was included in the cost of the purchase. I have dealt with a lot of businesses throught the years, but Air Unlimited is as professional and atttentive to customer service and satisfaction as any. I would advise anyone to check out Sal and his company before making a buying decision.

I had air unlimited install a humidifier and at first things looked like all the reviews I read. We have a 3 stage heat pump and the humidifier kicks on when it calls for gas heat so it doesn't actually run a lot. Last week I found my basement had significant water damage. I found that Air Unlimited used zip ties and a hose saddle to attempt to hold the hose in place along with screws that were too short (only 1 or maybe 1.5 threads holding) and we drilled at an angle. They didn't actually attach the hose probably to the drain discharge. I had them come inspect he damage and they actually said that it came from the humidifier and that there should have been a hose clamp (which I installed). At first I though they were going to take ownership of their mess up and they talked like they were but as soon as they left they blamed it on me since it was over a year since they installed. Not professional at all. I understand mistakes happen but when they do I expect companies to do the right thing. I wouldn't recommend this company Based on this experience after the installation.

They showed up early, explained the issue, and had the necessary parts with them to fix my fan motor. All said and done, they were finished in 45 minutes, and were half the cost of my previous quote. Great guys, and I would recommend to anyone.