Total Body Fitness

Gym is over crowded and too small for the amount of members they keep signing on; falsely claim there’s “no sign on fee” yet the sign on fee is $25 - disguised by using different wording; management is unprofessional & rude; serious lack of customer service; disorganized; delete any negative reviews & comments from their Facebook page then block users (non-threatening/spam/profane comments & reviews); horrible lack of communication and follow-up; staff doesn’t have a clue what’s going on (because the owners don’t manage or communicate effectively); provided incorrect emails and staff never passed along messages when wanting to cancel membership so was charged for 2 additional months ($120 for only going TWICE and JUST signing up in January). I guess calling for 2 weeks with no response from management and emailing an email address that staff provided that was no longer active was apparently not their fault and was instead the customers. Couldn’t get a key until the second time coming in and wasn’t even on the list to receive one. Absolutely terrible business practice and desperately need training/education on how to run a business or they need to hire people to manage the gym for them since they make you jump through hoops over something as simple as canceling a membership; then blame the customer when management cannot get back in touch with the customer or when they’ve been providing an email address for management that doesn’t work! And result to responding hatefully and expressing personal frustration rather than professionalism.