The Cleaning Authority - Lees Summit

"[Member Name Removed]—I’m sorry you were unsatisfied with the quality of this cleaning. However, you were a customer for a long time, more than a year and in the period we received 2 unsolicited good job reports and no other complaints. My employees are human and can miss things from time to time. We always talk about striving for excellence, but no one can ever be perfect. As always, if there is a concern we will come back and make it right with you, just let us know. Brian"

"David-- I'm sorry that you chose to terminate service. We cleaned for almost two years and in that timeframe you only contacted us 1 time, back in June of '14, regarding unsatisfactory service. We take quality concerns very seriously but unless we hear from our customers we can't fix a problem. Our schedule has been very full and we do the best we can to reschedule a customer when possible. You called the day before your Christmas clean and wanted to reschedule and that just wasn't possible because of the holidays. Please know that we do everything we can to insure the customer gets a good quality clean each and every time. Brian"

"Mrs. [Member Name Removed]-I'm sorry that we're no longer servicing your cleaning needs. The services we provide are weekly, bi-weekly and every 4 weeks. You chose every 4 weeks and in the 6 months you were [Member Information Removed] customer you called and cancelled last minute several times because the timing was convenient. We always leave [Member Information Removed] note with your next clean date on the day of services and provide you with [Member Information Removed] reminder call the day before. Unfortunately trying to reschedule [Member Information Removed] home of your size is not easy. If you can commit to [Member Information Removed] schedule then we can certainly take care of your needs. Again thanks for posting."

"One of our longest term clients! Thank you [Member Name Removed] for the great review! Hard to believe we've been cleaning your home for 10+ years!"

"[Member Name Removed]-- Thanks for much for the great review and the grade of "A". As a long term customer of more tha 4 years, you've had a chance to experience different employees in your home and always have positive things to say! The words you chose to describe our company are spot on. We try extremely hard to be dependable for our customers. We provide a level of professionalism that I feel out weighs our competitors, as we teach our employees that professionalism is very important. As always, if there is anything we can do to better your experience, please don't hesitate to call upon us. Brian"

"[Member Name Removed]-- Thanks so much for the "A". We strive to price our homes in a way that gives our team of two enough time to do the cleaning you've paid for. Yes, our system works great! While my employees are certainly not perfect, they strive for excellence each and every time! My management team is all about customer services, they do a fantastic job with our customers and I couldn't be more proud. Brian"

"[Member Name Removed]--I appreciate the "A" and the additional feedback, but would like very much to address to issues; turnover and timing. From the very first day you have had the same team leader, Kat, a 4 year employee and your main cleaner since April 2014, so I'm not sure when you says"high turnover" what your referring to. When we first started cleaning, 3 years ago you wanted an afternoon appt. since you live in the country, and a later appt., it was difficult to alway be there at the same time. As you said,now that you're 1st appt of the day it works out much better! Thanks again for the positive review !"

"Thanks for the "A", much appreciated!"

"Thanks for the A review. You are correct, every time we come we do a general but thorough clean of all areas of you home. Each visit we take one of four areas and do a detail rotation clean in that area. In four visits we've detailed all areas of you home! If you ever have a special need let us know and we'll do the best we can to take care of it for you!"

"Thanks for the great review! Our goal is to provide you with a great clean each and every time!"

"Thanks so much for the great review and for your continued business. We appreciate you giving us advance notice when you need to reschedule or need to change things up! Scheduling 600+ customers is difficult and time consuming, however when customer like yourself are easy to work with it makes things easier for us s well!"

"Mrs. [Member Name Removed]-- Thanks so much for the great review. It's always nice to see that our customers have a positive experiences year after year! Brian"