Stanley Steemer

I have a yearly contract for 3 times per year.

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They actually just kinda having a bad experience over all and they did end up coming out and making it right. So that was good, but you know when they have to come back a week later and redo it, it doesn't leave the best of taste in your mouth. 

They were always on time.

Did a great job

Not good. 2 men showed up with only 1 having experience duct cleaning (They told me!). They didn't put booties on even when I asked if they could, so they tramped around on our brand new carpet with dirty shoes. We have a baby and toddler that crawl, but Stanley Steemer didn't care. No before photos were taken and several ducts where missed that I had to point out. No corner guards were used so there equipment removed paint from my drywall corners! They even left several uncovered which limits the vacuum on other lines! They placed a gas powered vacuum so close to my garage that the carbon monoxide detector kept going off and I had to ask them to move the unit further away from the house. Once they said they were done I noticed they didn't clean the evap coil in my furnace, which they specifically advertise saying they will do! I nicely asked if they would be doing that and I got a firm, "nope". So I call up the corporate 1800 number and they swear up and down that they should. No one could get a hold of the manager either so it remained a mystery until I refused to pay, suddenly the manager was "available". I am so disappointed in this company and my wife is FURIOUS about the carpet. I have had ducts cleaning in the past and it was NEVER this bad. We will NEVER use Stanley Steemer again, for ANYTHING!

...cleaned as promised.

Technicians were friendly, arrived in the time window I scheduled them for. Explained that they would not be able to fix any scratches on the floor which I understood. They said the blue cleaning liquid would be grey after cleaning to prove they removed dirt. They cleaned a small kitchen, small half bath and a hallway for $220. When they were done (it took maybe 45 minutes), the tech informed me the floors "sounded" clean when he walked on them and showed me the dirty water as he dumped it in my toilet. I was highly disappointed that they didn't look any cleaner, but the tech informed me it was due to some type of acrylic finish or wax build up on floor. After they left I inspected their work more closely and was even more disappointed when I realized they neglected areas under cabinets in kitchen and near baseboards where dirt gathers. There were still crumbs, crud and dust in those areas, especially corners. When I wiped them with water and a paper towel I was easily able to remove dirt. In fact, I tried wiping an area in the middle of the floor where they had just cleaned and I removed more dirt. I don't know that this service provided any better cleaning than my steam mop. I do like their carpet cleaning services and highly recommend that!

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I asked Stanley Steemer to clean all the carpet in my house following a home remodel. When they arrived I let them know that the carpet was especially dirty. The workers took exactly 1 hour and 15 minutes to clean the entire house and an area rug. When the carpet dried you couldn't tell the carpet had been cleaned. Spots reappeared and there were obviously dirty areas remaining in the carpet. I asked them to come back and they offered to work on the spots but I insisted they reclean the entire carpet. It looked better after the second cleaning but spots still remained. I chose to clean the area rug again with a home carpet cleaner. The amount of dirt that came out of the area rug was unbelievable. I had to clean it multiple times to get the dirt out. It was clear that Stanley Steemer does a quick superficial job at best. I will end up paying another carpet cleaner to come back and reclean the carpet. I would have given them an F except for their willingness to come back out and reclean the carpets. But unfortunately I will be paying another company to clean everything again.

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They were prompt, courteous, and thorough.  One spot came back.

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The tile was not cleaned even as good as I do with my normal cleaning. It was obviously not sealed as I could scrub the scum out of the grout with a brush after they came. They were supposed to clean our hardwood floors and do maintenance coat. They convinced us to do a hard poly finish as our floors had some scratches. This took all day. They had to put some chemical on to pull some polish off and then put the quick dry poly. It didn't work!!!! The next day the floors were different colors, some low gloss, some high gloss, rough areas and some that was just patchy and already PEELING!!!. I called immediately to have them come out to fix it. They didn't show 2 times to do the work and said it was scheduling mistakes at call center. Finally the manager called and apologized. We did get a full refund. However now we have to pay over $2,500 to have the floors stripped, sanded and refinished!!! They ruined the finish on our floors! DO NOT let them touch your hardwood floors!!!

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