DWG Drywall LLC
About us
We are a 3rd generation drywall company that does residential and commercial drywall work. However, we are now more focused on residential service than commercial because of the demand for patch and repair work, removing popcorn texture from ceilings and re-texturing with alternative texture, basement drywall, sound treatment for home theater applications, skimming walls after wallpaper removal, etc. Of course, we still do new construction as well. We get many of our leads from Service Magic and enjoy the high rating they give us in our field
Business highlights
Services we offer
Residential and commercial basement drywall, acoustical, framing, insulation & painting., patch repair, popcorn texture removal
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 8% | ||
| 17% | ||
| 0% |
The work crew told me that it was ready to paint, drywall was finished, and everything was cleaned up. The crew then told me for a side job, that they would go ahead and prime coat it (they had experience and do it all the time) if I had the paint and rented them an airless sprayer. I had access to one and told them lets do it. The basement looked like a scene from the movie Frozen when they were done. I asked them if they had cleaned everything up, rinsed the sprayer etc. They told me they had... My wife and I spent an additional 4 hours cleaning up paint and drywall (no where near cleaned up). I spent an hour just cleaning out sprayer. We then looked at it and were very unsatisfied with the work performed. I called Tim, had him come over and look at it. He agreed and was very displeased with his crews work. He had them return and fix it all up. The crew told me that this wouldn't be a problem, and that they would "re-roll" the primer after they performed appropriate fixes (marked by Tim). I showed Tim my finished office (he was impressed) that was completed last year by a different contractor (no longer available), and said this is what I expect from a professional drywll outfit (if I pay to have it completed). He again agreed and said we will get it taken care of. After they said all work was complete, we inspected again. My wife and I still had to sand several areas, perform patch work in some small areas, re-prime all vertical walls (every wall had large amounts of fixes performed), and clean up remaining dust and paint. Plastic was not properly used. We had carpet on the stairway down to the basement that was ruined with paint (not covered except for first trip/job), but luckily we decided to replace anyway. We are still cleaning drywall dust out of our adjacent office.
After "complete" we still had a good deal of touch up work to perform. Final product is what I would call average. There are still very visible sanding marks (not from us, we sanded corners, and between ceiling and walls), large depressions that were created from their return trip to fix original issues...
We expected work performed by a paid professional to be near perfect. It looks like something we did, only it took them a week, instead of a month...
Overall a good job: Pros: excellent customer service; very professional workmen who showed up on time and worked long days; a very large job done well
Cons: replaced the popcorn with knock-down which was fine, but not the smooth ceiling I had hoped for; work was very messy and took over a week to finish. We were left with a lot of detail clean up (texture spilled on the walls and wall paint that came off near the ceiling when the tape was removed). This resulted in repaint of most of the rooms. While we were told that there would be some of this, we were surprised at the amount we had.
We got bids from 4 different drywall companies, and decided to go with Tim because we hit it off personally, his price was comparable with the other companies, and he could start the job a little sooner than the others. They started a day later than planned, but got right to work. Jerry, the installer, had some personal matters to attend and only worked half days for a couple of days. One day he did not show up or call, and here is where the problems snowballed. Tim was out of town in an semi-rural area with very poor cell reception. Jerry's car broke down on the interstate on his way in, and he could not get in touch with Tim to tell him the problem. Tim had not left Jerry my home number so Jerry could not contact me to tell me the problem. I could not get through to Tim to ask what was happening. The next day, everything came back together and Jerry got back to work.
Tim was very embarrassed and apologetic, and came to pitch in on the final day of installation so the job would finish on time.
When they were done, he did a lot more clean-up and hauled away more debris and trash than he was contracted to do, as a way to make up for the earlier problems.
The entire basement was done in 3 days. Again, we are very happy with the finished product and would use them again in the future.
and started on time as promised. Crew worked a full day and worked everyday until the project was done.
Very responsive to other repairs and fixed most at no additional charge. The bigger, unexpected repairs were
priced fairly and fixed in a timely manner. We were VERY PLEASED with the knockdown ceiling finish, just turned
out wonderful.
This was a big project with close to 2800 sq. ft of ceiling work complete with vaulted ceilings.
Don't get me wrong, this is a messy, dusty project but DWG did all they could to protect the floors and walls
that were not getting replaced or repainted.
Very easy to work and communicate with.
Price was reasonable and below other bids.
Would recommend to anyone looking to have ceiling work done.
In this instance, they were very willing to work around my schedule which I appreciated. The work itself took a little over 1 day to complete and they left the site very clean. The workers were respectful and the quality of the work was very good, they take pride in what they do.
Licensing
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