Duct Doctor USA of Kansas City

This business was great to deal with and did a wonderful job cleaning ducts! Very professional, courteous, service-oriented, and efficient. Would definitely use them again!

Everything was great

Excellent--professional-organized-effective-

THIS COMPANY DID A GREAT JOB TAKING CARE OF THE PROBLEM.

Wonderful! The professionals cleaning the ducts were courteous, tidy and kept me informed of everything they were doing and why.

They called and reschedule because of mechanical issues with their truck. They had reminders and contacted us on the day of the cleaning that they were running late. I appreciated that they kept us informed. They were only 1/2 hour late, but actually finished the job on time. They took pre-cleaning pictures and post-cleaning pictures. What a difference!! It is amazing how much collects in the ducts. I could tell the first night that my breathing at night was better. They were very professional and obviously knew their business because they found ducts we didn't know we had. Excellent job!!

Good work, Professional, cleaned up after them self

Did a great job very professional.

The service was as discussed on the phone and performed correctly.

Great job and very personable and professional!!

They were professional, on time and did everything that they said they would. Definitely recommend!

The 2 men that cleaned the ducts were very polite and showed me pictures of the ductwork as they went along. They cleaned up about 75% of the debris that fell out of the ducts as well as the tape etc they used. But I had to vacuum the house because of the remaining. The filters that were replaced on each of our furnaces caused problems because they were so thick our main furnace kept shutting off. Our heating and cooling company had us switch out the filters with the ones we normally use.

We had Duct Doctor out recently to clean our ducts. Admittedly, we've never had our ducts cleaned in the 9+ years we've been in the house, and we've done a lot of renovation, so I am sure there had been quite the buildup in the ducts over the years. I sensed this was the case when in casual conversation upon arrival it was mentioned our job would be a relatively easy one, however, along the course of the way, it was noted our ducts were much dirtier and needed more cleaning than expected. When we decided on Duct Doctor, we did so because of the rave reviews. We had less expensive estimates, but went with Duct Doctor because of the positive feedback and cleanliness noted in those reviews. (We tend to be a little OCD on the neat side of things.) To provide the appropriate context to this review, as noted before, our ducts were dirtier than anticipated, so the job took more work and time than expected. As the job went over the lunch hour (they arrived promptly at eight - thumbs up!), I knew the crew had another job to get to, so I feel some of the attentiveness in the job, specifically to cleanliness and clean up, might have been overlooked in attempting to wrap up things. Along the way, at one point, we had clouds of dust blowing out of return air vents, most all of the vents on the main floor. I was really surprised at this considering everything I knew about this work would have our vents covered to prevent this from happening. With that, we had to entirely dust our main level, along with mopping floors, as things were pretty filthy. Also, the area in the basement where ducts were opened by the furnace was messier than I would have expected. We had a fair amount of metal filings and other debris/gunk from the ducts we had to vacuum up and also had to fully dust as well. In fairness, they did spend a lot of time vacuuming and cleaning, there was just a lot missed. In total, we spent just over two hours cleaning ourselves upon Duct Doctor's departure, not what I originally expected would need to occur based on other reviews. Also, the old air filter was left by the furnace; I would have expected that to be thrown out. Lastly, many of the vent covers when put back on were screwed in beyond snug, creating some bending/denting in the covers. Some of the walls around the vent covers were a little dirty as well. Overall, the crew was very professional, timely, and worked hard, even through their lunch. I'm torn writing this review because I know what it is like to work your tail off and not wrap a job with a pristine finish. On another note, we were out of town the following weekend and upon arrival home, we did notice a substantial difference in the smell of our house after being gone for a few days. In the past, the house had a stale smell to it when we would get home from trips. After the cleaning there was a noticeable improvement. This was the main reason we had the ducts cleaned, so that is a positive. As far as the actual duct cleaning, thumbs up for that. We would consider reusing, but likely only after we've tried another company first.

We had Duct Doctor’s professional service yesterday. Seth and Jacob arrived early for their appointment. They explained the duct cleaning process clearly, and answered our questions. Then, they worked nearly an hour sealing vents and cold air returns. They warned us before turning on their truck’s loud equipment, and after 90 minutes or so they were done with the “negative pressure” process. They took pictures, before and after. We were surprised at the amount of debris they found! By the time they pulled out of the driveway, everything inside was restored to order; all the vents were clean. We are very pleased with the service, and with Seth’s and Jacob’s professionalism.

Went very well, they were very professional and got the work done when it was scheduled.

Everything went well. The workmen showed up on time, were very nice, cleaned the vents, return vent and main duct. They were very concerned about my cat and made sure he wasn't in the room when they opened doors, etc. It was money well spent. I would recommend them to anyone.

Great, technician was courteous and knowledgeable.

They got a lot of gunk out that we didn't know we had!

prompt, courteous, professional

The crew was very efficient and their work reflected a solid attention to detail. The house was dust free after their work.

unknown

They were very good to work with. I'd recommend them to others.

Technicians were very courteous and explained what they were doing and why. Both were uniformed and extremely considerate about not making or leaving a mess. I would recommend them highly to anyone needing this service.

Brooks was a true professional. He arrived promptly, and explained that our duct was clean, but the motor was going out. We are purchasing a new dryer, but had been told by the salesman if the duct was clogged, we would still have the same problem with our new equipment. We were only charged for a service call, and are thrilled we made the decision purchase a new dryer, and especially to call Duct Doctor.

unknown