Benjamin Franklin Plumbing of Kansas City

They were fantastic. I absolutely would call again. He was fast accurate and knew what he was doing.

The straight forward truth is they showed up to clean my drain, not to give us a sell job about digging up the yard or replacing the water heater. We had some tree roots that needed removed, not an impacted pipe. I understand digging is the only correction when large roots fill the line or for broken sections. A "Big Name" company was here prior and the serviceman did his best to try to scare my wife into replacing the main line. The Tech used a small router and somewhat cleared a blockage (TP caught in tree roots). That company was supposed to camera our line, but that was a second crew who kept delaying the schedule past the next day. I think they figured out that we were not going to bite on their big ticket sell job. They did refund our money. The line stopped up again in about three weeks, the second "Big Name" company did camera the roots in the line and told me the drain was cracked. They routed the line, did not remove any roots, and charged me. They were nice enough to leave an estimate for $4,500.00 to dig up and spot repair the section. It was easy for me to see the roots as cleanable. I put ROOT X in the line to kill the roots and buy some time. I had seen the Benjamin Franklin name with good reviews on-line and decided to contact them. The dispatch lady, Tory was helpful, but I wanted to speak with a management person because I did not want a sales pitch. The manager, Madonna, completely understood my plight, she had heard my story many times before. Nick and apprentice Joseph showed up the next morning, on time with an "on the way call". Nick is an absolute pro with a friendly personality and a sincere attitude. In the movie "City Slickers", Jack Palance played Curly, remember "one thing"? The Benjamin Franklin Team hit my door with one thing, clean the drain! Do the job that our customer needs and take it from there. Nick changed cleaning heads two or three times to knock out the roots and showed his skill by the way he worked the machine. Joseph studied all of Nick's actions. Nick's camera told the truth, roots gone and no line damage. The darn little root snuck in a joint and grew inside the line to a blob! I was lucky and Nick was straight up front that a cleaning might be enough, but if it was a dig job he would ensure it would be done right. I guess like Benjamin Franklin, I just want a fair price for good work. I will be sharing my story with my neighbors.

My main drain was clogged and they responded promptly and resolved the problem. The team was very professional and worked quickly.

Prompt and courteous

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n/a

repair shower faucets

task was done on time and quick, they are a bit expensive though. life lesson, when you call for a service, write down the name of the person you talk to, the name of the business and the time in which they will come your way, otherwise you will have many people knocking on your door offering the same service without knowing who you contacted and confirmed!!!

The service guy was nice, informative and timely.

they very timely same day.

On time, very professional and personable; very organized company. The work replacing 35ft of pipe was done better than the original pipes. Great company, great repairman, Bill!

Our kids had flushed a toy down the toilet. When I entered the information on Home Advisor, Benjamin Franklin called me within a minute to schedule an appointment. The plumber never arrived within the scheduled window. I ended up calling the company twice and being given revised times. He finally showed up at about 9:00pm, after the kids were in bed. He explained that the company was short handed that day--which would have been nice to know at the start. He worked on the drain for a few minutes with his auger, but could not get the toy out. He then tried to charge us $99 for his time working on the toilet, but eventually agreed to accept just the $59 house call fee since he didn't actually fix the toilet. We ended up hiring someone else. who was able to remove the toy.

2.5 hours to fix a leaky faucet. Still leaking

nothing

We had a gas pipe line installed in our kitchen. Reasonable prices and quality work

I had Polestar come out first to try to fix a leaking shower. Two guys came out, they "tried" to fix it and told me that they would have to rip out the entire wall behind the shower and replace the piping quoted $895. They also tried to sell me a Scale Blaster for $465 because he said my water was bad?. I was not ready for to spend that kind of money so I paid them the $65 for coming out and told them I would think about it.... One Week later I call Benjamin Franklin Plumbing (on new years eve) they came out right away. The plumber (Dennis) was very professional and honest. It took him 15 minutes to replace the small valve that was causing the leak and he charged me $370 for the job. I also asked him about the Scale Blaster, he said it did not work in his experience. After reading some online reviews I realized that he was right. From now on I will be calling Ben Franklin for all my plumbing needs.

Snaked a drain and already clogged 2 weeks later. No warranty or guarantee.

The work was great. He determined the problem was a clogged drain and he cleared it. My only complaint is that I was not told the price until the work was done.

They came right when I needed them, reasonably priced and they unclogged the drain that we couldn't unclog ourselves

The plumber was knowledgeable and pleasant. I didn't realize Benjamin Franklin Plumbing franchise-type business. The fee for the trip when you use the service is irksome, and fee schedules are a good news/bad news process.

I went with the first person who called..very courteous and efficient. Unfortunately I needed new toilet (which they had in their truck). By the time I picked a toilet and had them install it, it was $600.. I found out later it was too much to spend. But time was of the essence and I didn't have time to price match. So in the end their service was excellent but I should have checked around for a better deal.

Great customer service!

They were on time for their appointment. Diagnosed the the issue and instilled confidence that they would complete the job accurately. I am pleased with their work.

Over All Just great...

Prompt, knowledgeable.