ABACO HOME SVC

The owner of company came to our home and we discussed the tile job. He assured us he could do it- no issues. He "finished " the job and it was quite the disaster. There were unfinished areas of missing grout and tile was uneven and dropping in areas. When I made him aware of the my concerns, he said he had "no idea" why I was questioning the quality of the work. When I pointed out the messy grout he simply said "I don't know how I can make it any neater".... He did bring another gentleman over to take a look at the "finished " job. Needless to say, this new gentleman is now going to repair the mess that Mr Groseclose left behind. Have no idea how this man can walk from a job knowing he leaves a complete mess behind. His attention to detail is non existent. In my opinion he absolutely does not know anything about installing a tile backsplash. He did refund my money; however he DID NOT refund the cost of the tile (that he ruined) which now has to be removed and replaced. I would NOT hire this man to do ANY type of remodeling in a home; he took advantage of me. He will leave a job incomplete and a mess.

Initially Mr. Groseclose was very professional and prompt. He is a very likable man who appears very knowledgeable. He quickly dealt with black mildew growing from the water burst. His son and wife sealed off the room as cold weather came. Due to work schedules, we could only allow Mr. Groseclose to come to our house on Wednesdays and Thursdays. He initially was prompt, but soon missed a couple appointments without calling, came to work only a few hours then left for weeks at a time. His son painted our wooden window trim (the only wood piece in drywall). They left paint residue and rust marks in our bathtub from the paint cans. There are screw heads showing through paint in the bathroom, did not caulk or finish the bathroom, nor the bedroom. The wall completed does not blend in with the adjoining wall. There is an obvious difference. Mr. Groseclose assured me he would complete the rooms on our time as there is not a rush. I volunteered twice to take a week vacation so they could complete the house. As of today, we have complained to the dept. of insurance, no action taken, complained to the insurance company and worker Chris said there is nothing he can do and the case was closed in March 2010. There is still two bedrooms to complete as well as finishing the bathroom and laying carpet/tile/linoleum on the floor. Horrible Horrible experience...will never work with them again even though Mr. Groseclose and his family are nice people.