Home Performance Group LLC

"[Member Name Removed], Thank you for your feedback and concern regarding your most recent service call. We take customer complaints seriously and will use your criticism to improve our services for future customers. I apologize that you feel that you were taken advantage of in regards to our pricing model. Our repairs are bid using a flat rate pricing model that includes time on the jobsite, time driving to the jobsite, time for technician to procure materials, as well as all administrative functions. We confirmed the agreed flat rate pricing both through the Thumbtack messaging app and email and you agreed to this price prior to our arrival. We certainly did not coerce or make an attempt to sell you something on any false pretenses. We definitely did not pressure you to do business with us. I would argue that just because the technicians completed the work quickly, it doesn’t mean the work was easy or that we took advantage of you. I think being efficient makes us a better company to work with, not a lessor one. After analyzing the details of the call, we found two techs had a total of 3.7 hours of repair time in the job in addition to over $200 in material costs to complete the repairs. Given the drive time, material procurement time, repair time, and material cost applied to this repair, we feel the pricing model is both fair and value minded. In your favor, as with all customers we service, the initial service call fee is waived with any qualifying repair. In your case, by mistake, it was deducted from the quoted repair cost twice giving you a credit of $194.75 off the quoted repair price. Given your unhappiness we chose not to recover that mistake and feel this is fair given the circumstances. While I never want to leave a customer unsatisfied or disappointed in our services, given the circumstances, we feel the pricing method used was fair, honest, upfront, and we performed the work in a professional manner. Thank you and take care."

"Thank you so much [Member Name Rejected]! We appreciate your trust in us, and we are so glad George was able to resolve your issues to your satisfaction!"

"[Member Name Removed], I wanted to provide you with a quick update as our Angi profile is now back up and running after being dormant for several years. The Home Performance Group business was purchased by new ownership on January 1, 2018. Both owners are veterans of the U.S Military and U.S Army Officers. Randy McCoy recently retired at the rank of Major after serving honorably for 27 years with 5 combat overseas tours. Larry Motley currently serves in the Army reserves and holds the rank of Major with 22 years of service and 4 combat tours overseas. I know you did not have a great experience with your previous service, but I wanted to let you know that the company has completely change under new management. We currently have a 4.8 star rating with google nearing 500 online reviews. We provide 200 hours of paid licensed training above industry standard for all of our technicians annually and pay for advanced credentialing as well. This ensures all of our technicians our properly trained and qualified to tackle any problem they run into. Each technician is armed with over $18,000 in company provided tools to ensure the job can be completed correctly and efficiently. It’s a new organization with great values and I hope that you will give us a second chance now that the company is under new management. Don’t hesitate to reach out to us at [email protected] or 816-635-2493 if you have any questions and/or concerns."