This pro has maintained an average of 4.5+ star throughout their time with Angi.
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
A Healthy Home Begins With Clean Carpets. Protect your family and investment with clean carpets. Nothing cleans more thoroughly than our patented and green ZEROREZ® cleaning system. • Carpet stays cleaner longer: Harsh detergents leave behind residue, which attracts dirt. Because we never use soap, nothing but clean is left behind after our non-toxic water-based agent is applied. • Old traffic lanes and spots are far less likely to reappear: Our process will not penetrate the carpet backing. Stains are pulled from the padding back into the carpet fibers through a wicking action. • Carpets aren't soaked during cleaning: No soaking cuts down drying times. • Highly trained, uniformed, full-time technicians: We are professionals. Our respectful techs will be a pleasure to have in your home. Trust our ZEROREZ® experts to clean carpets like no one else in the Kansas City area -- our patented process assures it! No residue means carpets stay cleaner longer.
Business highlights
11 years of experience
Services we offer
Carpet, Upholstery, Oriental Rug, Tile, & Air Duct Cleaning
Services we don't offer
Ask for details
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 6
Assorted photos uploaded by ZerorezKC
Reviews
4.864 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 2% | ||
| 3% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 64 reviews
Michael L.
Apr 2024
Carpet Cleaning
Arrived on time. Courteous, professional, and efficient
Kevin H.
Mar 2024
Carpet Cleaning
Great. Efficiency
Lola J.
Nov 2023
Air Duct Cleaning
Technician on time, polite. I feel job was done thoroughly
Nick J.
Nov 2023
Carpet Cleaning
They did a great job
Alan G.
Jul 2020
Carpet Cleaning
Cleaned carpets, 3 rooms, hallway, stairs
Jonathan L.
Feb 2020
Carpet Cleaning, Oriental Rug Cleaning
Wonderful experience, Zerorezkc tech cleaning team member arrived on time and explained their entire cleaning process. After reviewing each area to clean he provided a written estimate for us to review for approving prior to cleaning. The area's cleaned turned out wonderful and wouldn't hesitate to recommend to anyone desiring a quality cleaning company!
Response from ZerorezKC
"That is great to hear! We're so glad everything went well. We'll definitely share this with your technician and our whole team. Thank you!"
Sherry M.
Jan 2019
Carpet Cleaning
Micah arrived on time and was very professional and informative. The high traffic carpeted areas are significantly improved (some areas are like new) and the entire carpet looks significantly cleaner and brighter. I will use this company again.
Response from ZerorezKC
"Thank you so much for letting us know. It sounds like everything went great and we'll be sure to share that review with Micah. We'll look forward to hearing from you again in the future."
RANDY D.
Jan 2018
Carpet Cleaning
The very dirty carpets came out looking great.
Response from ZerorezKC
"Thank you so much for the nice review! We are very happy you had a nice experience with the ZerorezKC cleaning process and services. Thank you and all the best! -ZeroezKC"
Jack S.
Dec 2017
Furniture Cleaning
Needed upholstery cleaned before moving. Contacted for a quote. Received quote and requested service but never heard back. Although I would like to try their product not sure I can trust them and as far as I can tell they are the only ones in the area using this system.
Response from ZerorezKC
"So sorry your message was lost in the communication process of trying to set up Zerorez appointment for you. Hopefully we will do better for you in the future. As a company we will continue to work on our responsiveness to your questions and needs. Thank you for your review on our communications and have a great day! -ZerorezKC"
Charlie S.
Nov 2017
Carpet Cleaning
They were on time, very courteous and professional. I️ have used the same carpet cleaning service for over 20 years. After researching companies on Angie’s List I️ picked this company because of their rating, reviews and cleaning process. No chemicals. My carpet was pretty dirty in some spots due to our basement flooding this summer. They did an excellent job and even left a bottle of spot cleaner. I️ highly recommend this company and will use them in he future.
Response from ZerorezKC
"Good Afternoon, Thank you so much for the kind review. We are thrilled you enjoyed our carpet cleaning services. We will be sure to let your technician know you were happy with his hard work, it always makes their day. All the best! -ZerorezKC"
Elizabeth C.
Oct 2017
Carpet Cleaning, Oriental Rug Cleaning
Wonderful. They were on time. We had a very good discussion on why I had them coming to clean the house we just purchased. They listened and suggested various things based on treatments for my daughter's allergies and pre-treatment to save our carpet from spills. So far there have been lots of spills and no stains. Also my daughter has not had allergy problems.
Response from ZerorezKC
"Thank you so much for the nice review! We will be sure to share it with your technician. It always makes their day when a client appreciates their hard work! -ZerorezKC"
Lorie F.
Oct 2017
Carpet Cleaning
professional and does an extremely quick but thorough job - have used them three times and will continue to use them
Response from ZerorezKC
"Thank you so much for the kind review! Our techs love hearing when their hard work is appreciated by their clients. We will be sure to share with them. It always makes their day! -ZerorezKC"
Janeen K.
Oct 2017
Carpet Cleaning
Great-nicely done
Response from ZerorezKC
"Thank you for the very nice review! We are very happy you were satisfied with your ZerorezKC cleaning experience. We hope to see you again in the future. Thanks again and all the best! -ZerorezKC"
Mark S.
Oct 2017
Carpet Cleaning
Great! The were prompt, knowledgeable and very quick and thorough.
Response from ZerorezKC
"Good Morning [Member Name Removed], That is great to hear! Thank you for the nice review. Our team tries their best everyday to accomplish that level of service. Love to hear when it all works out. All the best! -ZeorrezKC"
Jo S.
Sep 2017
Carpet Cleaning
Perfectly. The rug was spotted and very soiled and he got it much cleaner than. I thought it could be.
Response from ZerorezKC
"Thank you [Member Name Removed] for the very nice review! We will be sure to share your great review with the technician, it always makes their day when their hard work is appreciated. We look forward to seeing you all again in the future for next carpet cleaning. All the best! -ZerorezKC"
Mark S.
Aug 2017
House Cleaning
....
Response from ZerorezKC
"Thanks [Member Name Removed]! An awesome review like that means the world to us. We will share with your technician too, they love hearing about good reviews. Thanks and all the best! -ZerorezKC"
Julie B.
Aug 2017
Carpet Cleaning
They are very thorough. They were willing to help move furniture around. We had two throw rugs I asked them to do, and they did them willingly. They did a beautiful job on them.He ended up giving us a spot cleaner bottle. I was real pleased from beginning to end. He was hear for about 45 minutes. He was awesome at keeping stuff clean. I don't have anything that they can improve on.
Response from ZerorezKC
"Thank you for the nice review! Next time please let our technician know how he can improve the quality of his cleaning job. We always aspire to be As across the board. Either way he will be thrilled with the awesome review. Thanks again and take care! -ZerorezKC"
Mike S.
Aug 2017
Carpet Cleaning
.
Response from ZerorezKC
"Good Afternoon [Member Name Removed], So sorry to hear you were not happy about our cleaning almost six months ago. We wish you would have let us know sooner so we can help correct anything we did wrong. We actually looked back in your ZerorezKC cleaning file [Member Name Removed] and our records show you have only used us once and that was on Nov. 26, 2016. No where in our accounts system do we see a cleaning for 2/20/17. Is it OK if we call you to discuss this further, we would love to hear about this second cleaning that we have no record of or we want to find out where our system went wrong on why we don't have record of this cleaning. If it is OK we will be calling to make sure we make all the corrections to your file on this 2/20/17 cleaning. Thank you and all the best! -ZerorezKC"
Bob C.
Jul 2017
Carpet Cleaning
Very well. Technician was punctual, professional, and thorough.
Response from ZerorezKC
"Great to hear! Thank you so much for the great review! All the best! -ZerorezKC"
Sarah C.
Jun 2017
Carpet Cleaning
ZeroRez was incredibly speedy with their service, very professional, and did a great job. They were punctual and called several times to update us on their arrival time.
Response from ZerorezKC
"Thank you so much for the wonderful review! We will be sure to share it with the technician, they love hearing about great reviews! Thanks and all the best! -ZeroezKC"
Carol H.
Jun 2017
Carpet Cleaning
It went very well according to my husband. I was not there, but he said everything was explained very well and they discussed the pet odor elimination before starting. The carpets were a lot better after they were cleaned. This was the second cleaning we had done to the carpets in the last couple of weeks and they were much better with this service. They also left a spray that you can use on various floor types.
Robert W.
Jun 2017
Carpet Cleaning
My wife and I recently purchased a new home. We wanted to get the carpets cleaned throughout the entire house prior to moving in. Zerorez is one of several companies rated very highly on Angie's List and touted on the radio, but it was the recommendation of a friend/co-worker that led us to select the company. They stated they would be at my place between 8-10am on a Friday. I received a call exactly at 8am saying they were on their way. They arrived within 30 minutes of that. Chris, the gentleman who did the actual carpet cleaning, was very polite and informative, and was very comfortable sharing details about what he was doing and why as he went along. He also provided several pieces of helpful knowledge for general carpet maintenance. All told, he was there for approximately 3.5 hours (very thorough). We were very pleased with his efforts and the end result. There were several orange/yellow stains on the carpet that he couldn't get out, but it wasn't for a lack of trying. I watched his perseverance in trying to remove stubborn stains. Zerorez was willing to apply multiple bulk room discounts and a military discount, so I felt the price we paid was very reasonable. Overall we were exceptionally happy with the service, and we would definitely recommend them to a friend and use them again.
Response from ZerorezKC
"Thank you for the amazing review! Chris is a terrific technician. We will share your kind words with him. It will certainly make his day! Thank you for your service to our country! -ZerorezKC"
Cliff R.
Jun 2017
Carpet Cleaning
We like them very much. We had all the downstairs carpet cleaned. It was a special for $89. It was very reasonable. They were very good. The price was great. They got here very quickly. One gentleman came to complete the service. He spot treated so it took about an hour to an hour and a half. They left the carpets cleaner than when they got here. He explained what he was going to do and that it wasn't going to be sticky and stiff when it dried and it wasn't. It was perfect.
Nora M.
Jun 2017
Carpet Cleaning
Service was great but the product didn't perform. The carpet still looks very dirty in spots. My home Bissel can get it clean. They said they use a salt water solution to clean and I won't do that again. I'm very disappointed because this was a treat to myself so I wouldn't need to clean them. I'll need to reclean spots.
Response from ZerorezKC
"Good Morning [Member Name Removed], We are very sorry that your carpet cleaning was not completed as well as you like. I can ensure you that the Empowered B Water cleans amazingly or the Carpet and Rug Institute of America would have not given Zerorez a platinum rating for cleaning carpet. ZerorezKC also has 2,500 reviews on Google and is a FIVE STAR rated company because of our products. There is a good chance a technician did not take his time to clean those spots correctly and is why we need to comeback and reclean those areas of concern. We know are techs are human and despite how hard they try to the best job possible we know they can make mistakes that is why we give a 30 day satisfaction guaranteed to our clients. We will come back and reclean those spots for free! Please call us if you would like us back to reclean those areas of concern. Here are a couple videos that show how great high alkaline Empowered B Water is! https://www.youtube.com/watch?v=pfkNUOk6PEE https://www.youtube.com/watch?v=TRn31g7QZuA Thank you and have a wonderful day! -ZeroezKC"
Hilary I.
May 2017
Carpet Cleaning
They didn't show up. I booked online and just to be sure confirmed booking with owner and they didn't show up. When asked the owner who responded an hour later said that the cleaner came to my house rang my doorbell and knocked they also claim to have called me several times. Since I booked online I was concerned I mistyped but I checked and all my information was correct. The owner refused to tell me what phone number was called or the address they went to. I live in an apartment not a house and I don't have a doorbell. I asked around to see if maybe the cleaner got lost but no one saw the companies van not the grounds crew who were mowing all day, not my new neighbor who was walking in and out all day moving, not anyone at the club house, and I was home all day. The owner still insists they came and I was not home. I had prepped my house as asked with moving all the furniture. I really needed this done due to important company coming on Tuesday so I cancelled my acupuncture appointment that I use to help with severe post operative back pain so moving the heavy furniture and cancelling a needed appointment for them to just not show up hurts even more I'm not just disappointment I'm actually in pain.
Licensing
Insured
State Contractor License Requirements
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FAQ
ZerorezKC is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
ZerorezKC accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, ZerorezKC offers free project estimates.
Yes, ZerorezKC offers eco-friendly accreditations.
No, ZerorezKC does not offer a senior discount.
No, ZerorezKC does not offer emergency services.
Yes, ZerorezKC offers warranties.
ZerorezKC offers the following services: Carpet, Upholstery, Oriental Rug, Tile, & Air Duct Cleaning
Ask for details