Steve Waters tuned our church's piano several times. The last time, after he tuned it, the bottom two and a half octaves were horribly out of tune. Not even close. I asked him to come back and check it. When he did, he said that he couldn't find anything wrong, and started blaming the piano for having an unclear tone. I am completely baffled and am starting to wonder if he did this just to con the church out of the cost of a tuning. Will never hire again!
Description of Work: Piano tuning
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$115
Response from Waters Piano Service
Could I be given another opportunity to attempt to correct this issue for the church, or to at least explain the issue, in person? The last person I spoke with was a lady who opened the church for me when [Member Name Removed] was unavailable. And, I received no text response, when I asked you to please let me know what Conrad says about the piano. I would never attempt to con any house of worship out of the cost of a tuning, knowing my conscience as a life-long Christian, and the high level of concern toward my reputation. In fact, I didn’t charge for my trip out to check the tuning, and I even shared the contact information for another piano technician (Conrad Hulme), in the hopes that he could satisfactorily service the piano. After my last free trip out to the church, I had heard nothing back from the church. So, I assumed Conrad had been taking care of servicing the church’s piano, and the issues had been resolved. If you have read each of the other 15 reviews, yours is the first negative one I have ever received. That is after being engaged over 30 years as a professional piano technician. I feel like I have not been afforded a fair shake in this matter, so I am asking if you would mind either using my services again, to allow me to prove the quality of [Member Name Removed] Piano Service, or to allow me to come out and evaluate the issue again and explain its possible resolution. Is this possible?
Marcia B.
09/2017
5.0
piano tuning
+ -1 more
I’ve been using him since 2000. Every year or every 18 months. The going rate around here is between $90 and $100. He rebuilds pianos. He does a good job. He’s reliable. The piano is in tune when he leaves. Price – They’re all pretty much the same, so it’s not like somebody’s being more expensive than anybody else. I rarely give “A’s”. I wouldn’t give anybody an “A” for anything unless they were absolutely amazing. He’s very nice and does a great job, but he’s not amazing.
Description of Work: It was for tuning of the piano.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Marcia B.
11/2016
5.0
piano tuning
+ -1 more
He does a great job; I've had him multiple times.
Description of Work: Piano tuning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John P.
01/2016
5.0
piano tuning
+ -1 more
I'm a new customer for Water's Piano. Upon my contacting him, he got me scheduled before I expected he could, and he arrived on time. While my piano is a high quality grand and in very good overall condition, it had not been tuned for a couple of years (and the elderly tuner I'd been using didn't really "finish the job" as well as it needed to be done in recent years). So, he had his work cut out for him. I'm sure it took longer than he had scheduled, but he did a super job tuning it and did not charge more than what I see is his normal tuning rate. I'm very happy with Water's Piano!!!
Description of Work: Tuned piano.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Todd T.
11/2015
5.0
piano tuning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$95
Paul S.
05/2015
5.0
piano tuning
+ -1 more
unknown
Description of Work: I had Steve tune my piano and do maintenance on the Dampp Chaser. He is very busy but always works with you to get you in. He does not try to talk you into doing things that are not necessary. So, if he says that you need a specific service, you can trust that it is really needed, and not just him trying to drum up more business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Waters Piano Service
[Member name removed], you are so kind. I love your piano, and the way it has been given second life!!
John S.
09/2014
5.0
piano tuning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Waters Piano Service
Thanks, [member name removed]!
Karen F.
06/2014
5.0
piano tuning
+ -1 more
Steve did a nice job of tuning my piano (despite the noise of workmen at my house installing hardwood floors). He was very friendly and personable. He also gave me the name of a piano repair person as my piano was damaged when we moved here from out of state. I will definitely contact him in the future as my piano needs tuning.
Description of Work: Steve was very prompt and was able to get me scheduled to tune my piano pretty quickly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Waters Piano Service
Thanks, [removed member name]!
Karen R.
01/2014
5.0
piano tuning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Waters Piano Service
Thank you, (member name removed)!
Brenda E.
11/2013
5.0
piano tuning
+ -1 more
Steve was quick to set up an appointment. When I told him that besides tuning my piano, there was a "buzz" when I played certain notes, he said he would check that when he came and that lots of times, it is caused by loosened screws. As a result of his comment, I was able to tighten screws myself and stop the buzzing sound. Steve arrived a few minutes early, politely asked if he should take off his shoes before entering the house, and went to work on my piano. He was fast and efficient. My piano sounds great and I would use his services again.
Description of Work: tuned my piano
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from Waters Piano Service
Thank you!
Pamela H.
05/2013
5.0
piano tuning
+ -1 more
Steve has tuned my Yamaha studio piano for probably 7 years now. I am a piano instructor and need my instrument to be in good condition, so I am careful about who I select to care for my piano. Steve has been wonderful to work with: he is easy to schedule with and does a thorough and efficient job of tuning my piano. I love that he is a technician as well as a tuner and can make any needed repairs. I will be calling him again soon for another tuning!
Description of Work: Steve Waters tunes my piano every year; last year he replaced a string as well and performed some needed repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from Waters Piano Service
[removed member name], you are so nice! Thanks for the kind words. Also, thanks for getting involved with Keys 4/4 Kids!!
KENNETH B C.
01/2013
5.0
piano tuning
+ -1 more
He knew exactly what he was doing. He was courteous, prompt and price was good.
Description of Work: They came out to for piano tuning service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from Waters Piano Service
[member name removed], thanks for the kind words!
Mikki O.
11/2012
5.0
piano tuning
+ -1 more
Steve tuned my piano in less than an hour. He came in and did the job and was on his way. I would recommend him to any church, home, school, anywhere there is a piano.
Description of Work: Water's Piano Service has tuned my piano twice. I teach private lessons and it is important to me that it be done right. Steve is very prompt and cordial. I would recommend him to anyone in the greater Kansas City area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Waters Piano Service
Thanks so much, [name removed]!!
Mitchell Y.
07/2010
5.0
piano tuning
+ -1 more
great! he was friendly, efficient, and explained what he was doing and why. i don't exactly remember when we used him, but it was over a year ago. he charged about $80 for tuning (i don't remember exactly) and maybe $30-40 more to clean out stuff and do some other work that it needed (sorry, i forgot what it was now). but we liked him, and he did a good job.
Description of Work: tuned piano and cleaned out miscellaneous stuff that fell into it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Waters Piano Service
Thank you, [name removed]!!
CAROL C.
10/2006
5.0
piano tuning
+ -1 more
Steve Waters was competent & polite. It was apparent to me that he loves music and loves working with musical instruments - he didn't hesitate to answer questions about what he was doing. I will definitely call Steve again.
Description of Work: Tuned two pianos, replaced two strings, other minor repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$188
Response from Waters Piano Service
[Name removed], you are so nice. Thanks!
DAN D.
04/2004
5.0
piano tuning
+ -1 more
WATERS ALWAYS TRIES TO ACCOMMODATE OUR SCHEDULE. THEY WORK QUICKLY AND PROFESSIONALLY.
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Service Categories
Piano Tuning
FAQ
Waters Piano Service is currently rated 4.8 overall out of 5.
Waters Piano Service accepts the following forms of payment: Check
No, Waters Piano Service does not offer free project estimates.
No, Waters Piano Service does not offer eco-friendly accreditations.
No, Waters Piano Service does not offer a senior discount.
No, Waters Piano Service does not offer emergency services.
No, Waters Piano Service does not offer warranties.
Waters Piano Service offers the following services: Piano tuning, repair, regulation, restoration