Totta Hardwoods

Mike, Ben, and the Totta team caused numerous issues and concerns. Their team was unable to color match existing antique hardwoods (as promised), unable to repair previously hidden water damage, and completely neglected cracked/damaged boards in our kitchen. We were left babysitting this project at every level. In the end, they took twice as long as quoted, skipped polyurethane under appliances, damaged an existing french door, and tried to add costs to the invoice without a written contract change order. The discussions were rude and unprofessional. I would not recommend their team at all.

They fixed the uneven areas and did a great job of helping us with the stain colors to help my wife decide. The crew communicated what they were going to do each day and did a great job on the little details.

It's the details that matter and I carefully look for companies that have a good reputation before hiring. I have asked the crew to come back for touchups or fixes multiple times because what was marked was missed or ignored when coming out for the touch ups. We were clear that corner round boards will not be used and only trim boards will be used. We had to fix ourselves an area where the board was cut short and left a 1 and 1/2 inch gap from the wall because of the timing of the trim boards coming up. A board that hits the side of the bathtub was cut crooked. I am mystified why it was okay to install a crooked board. I'm not 100% okay with putting stained corner round board to cover it up but I get that it's the easiest fix. There were at least 6 large gaps between floor boards. Some boards had chips in the wood but was installed anyway. There are quite a few areas with smaller gaps some fixed and some not. It was suggested at the last walkthrough that I was too picky. For nearly $5k I think the details matter to a customer. It would have been a better experience having the customer do a complete walk through with the crew before each stage of the process to catch issues during the process instead of the end of the process.

They were really easy to set up an appointment and they did the job when they said it would be done. I recommended Totta Hardwood Flooring LLC to two other people and one of them used it, and told me that they also did a wonderful job. I highly recommend this company.

Excellent! very professional job & friendly caring staff, Floors look great! would highly recommend them!

Great! Due to icy weather project was delayed a day, but otherwise all went well.

The individual who came to do our weaving of the floor and sanding did an excellent job. Our floor is seamless. In addition, we had him "de-squeak" the floorboards in that room which is a very nice thing to have done and was priced reasonably. No huge up-charge for the additional service.

The cost was $2,000 or $3,000, I don't remember. It went very well. It was very good. They were communicative and on time, etc., etc.

The cost was a couple thousand I think, two or three thousand. I don't remember. My husband would know more. It went very well. It was very good. They were communicative and on time, etc., etc.

Totta did an excellent job. The workers were really nice. The sanding process was surprisingly clean. I expected dust everywhere but it wasn't a problem. Our 50+ yo floors are beautiful. It's been nearly a year and we don't have a single scratch in the finish.

They are excellent and extremely professional! Absolutely wonderful people! They are very prompt, cleaned up after themselves, and kept me informed throughout the entire process. My floors are gorgeous!

Called and left a message asking for an estimate. The call wasn't returned for four days and then they said they charge $50 just for an estimate.

Scheduled an appointment at 6 pm to measure and obtain a quote. Person never showed, didn't call or text.

Their website has a "Contact Us" page which I used to submit an estimate request but never heard from them. After 3 days of waiting, I have given up...

The job turned out beautifully. The only hiccup occurred because of a misunderstanding about when we could walk on the floors the first night. I thought we would be clear by 5:30 or 6 PM each day. The first day it was 10PM. The other 2 days we had no problem. They also installed new quarter round on the base board. It looks lovely. As with anytime you have to shove 3 rooms of furniture into one...it was a little uncomfortable, but now I know our floors are protected and will be beautiful for years to come.

These guys do incredible work! We had a pretty big mess to clean up with water damage to hardwood floors that were glued to concrete from another company. We needed a knowledgeable professional company to come in and rip out the existing flooring and install new engineered hardwood. These guys were professional and knowledgeable start to finish. The crew showed up on time and worked hard each day. Clean up was perfect after each day and communication on progress was greatly appreciated. We will hire Totta Hardwood Flooring again and highly recommend their services

The floors look awesome. My husband and I are so pleased with the work! I was picky about the color and the crew was great to work with! They went beyond my expectations on getting me the color I wanted. It's always hard to choose from a sample palette, they were great about coloring a small area of the floor so I could see it on the floor. When I thought the samples were too dark, they were great in lighting up the color to my liking. They also did a great job communicating with us throughout the week so we knew exactly what was going on.

Mike Totta provided a thorough walk through and explanation of the work we expected. He made helpful suggestions about things that we hadn't considered. The wood was delivered approximately two weeks before installation was scheduled. Because of other jobs, the start date was a day or two later than expected. Installation went well other than they were short about 50 SF of material. That caused a a delay of about four to five days. A different crew sanded, sealed, and finished the floors. The crew wasn't used to working with walnut (a soft wood). As a result, there were sanding swirls. Additionally, one of the crew members worked alone on a holiday and didn't allow proper drying time for oil-based polyurethane. As a result, the finished puckered in some spots. Mike Totta was extremely responsive and quickly said that this level of work wasn't indicative of his crews' usual performance. He immediately scheduled another crew to sand the floors back to bare wood and start over. The second crew lead by Andrew knew exactly what to do. Andrew has many years of experience and talked us through the entire process. He made great suggestions and his work was pretty much flawless as was that of his partner, Ethan. We are very pleased with the end result. We have a great deal of respect for the way Mike Totta handled a bad situation and turned it into a good one. He stood by his original bid and made sure that the floors were perfect. We recommend Totta Hardwood Flooring as long as you use a water-based finish. If you want an oil-based finish or want to use a soft wood, be sure that the crew has the experience required to successfully complete the work.

There was a small blemish after they finished the job and came out right away to fix the problem. They said they would redo the whole floor if they had to. They really stood behind their product. They were phenomenal to work with. They were great. They showed up on time. I have never worked with a company so professional in my life. They were awesome. I wish them all the success because they deserve it. He came out to make sure that everything was in order and he said he would follow up later with a phone call to make sure that everything was to our liking.

The service went excellent! I would recommend them.

They were professional and my floors look great. Everything was done as promised and in a timely manner. The crew who did the floors was very nice and kept me updated on their progress. I would definitely use them again.

They were diligent. They provided some additional material and they did not charge me for it. They did the down stairs and they always showed up and worked hard. They are good workers.

The experience was good. My floor was beautiful.

They did a BEAUTIFUL job. Very thorough and meticulous work. Go to their website and see their work. Very, very professional and nice. Definitely will use them in the future. They are masters of their work. No sloppy job here. I'm very excited about the finished work they did. I was worried they wouldn't take the job because it was so small, but they did and it was beautiful. I will hire them for refinishing the floors inmy house when it is needed. Thank you guys so much!

Mike Totta, the owner came in and took the measurements and gave me a quote and described what can be done. I asked him about oil base vs water base and he gave recommendations for that and told me which one would be best. So from the time he came in and till he finished the job, he was quite responsive. I've also communicated with him through emails. I was not at home while they did the job, but they did clean up. Floors turned out to be great. It was a positive experience. We are happy about it. He was able to accommodate my timings, but the downside is that he had someone else to come in and do the job and he was not present while they did the job.