Sunshine Home Improvement LLC

I flip houses houses for a business and hired sunshine windows to replace windows in several homes and have recommended them to other flippers but with this last house I will NEVER do business with them again. I ordered my windows, they came out and did a great job. Worked hard and fast but my kitchen window was not the window I ordered and the bathroom window was removed. I was told they wold be replaced and they were ordered by the owner. A few weeks went by I heard nothing so I called and they knew nothing of the sort so they ordered my windows but I am not sure because no one will return my call. I will never recommend this company to anyone again.

It was a smooth and easy process! Sunshine was the lowest price, and the best quality we could find. From start to finish, the project went great!

took about a month to get product, paid for 2large windows to be installed, indows would not close properly, called and service repair people and OWNER Came and were unsuccessful fixing the issue, parts were supposed to be ordered and a called to scheduled repairs were supposed to happened, but none of this was actually done, called company several times and William keeps telling me that it's a service issue, that they will message and he will call me back, never happened, finally today the Ofiice Manager called me, as I am explaining the situation, she tell me that 3 techs have been been on my property but I am never there, to what I answered when did they schedule a time, I am a business owner, go to school and have children, I have a busy schedule they know that a call and schedule is best, I am not at home until 7pm, she gets agitated instead of listening to my complaints and be understandable of the situation she gets this personal and just refuses to help, than she refuses to pick up the phone, and schedule my service, my windows stay unlocked this is a safety issue, that seems to not be important to her, she is been dealing with this issue for 5 minutes and gives up, imagine my self dealing for a year, how am I supposed to be by now? I think I have been very patient, dealing with the same issue for over a year. First Manager should handle this better, accusing a unsatisfied customer that is tired to explain 10 people within the same company the same issue over and over and getting no where its frustrating, instead of hungining up, listen and fix the issue. It's not what you say it's how you say it.

Excellent work, quick, very reasonable price

Amazing product, amazing service. No pressure sale, just good product sells itself. Quick and professional installation and full cleanup. And for a third of the price of the competition! Well done.

They came out and gave us a bid in April. They came out last Monday and never called us back the rest of the week. We've been going round and round that company. They started on it last Monday and said they would be back on Tuesday. They never showed up. They never called. We had to track them down. They said they would be back Wednesday. They showed up around noon. Still didn't finish the job. We never heard from them. We tracked them down again on Thursday, which was right before the Holiday. We finally got hold of our sales guy who couldn't call us back. Of course, Friday a lot of people were off. Apparently, they closed early on Thursday. We've had a lot of rain here. I've been home for four days waiting for them. My husband took off work waiting for them. They can't do the work until everything dries out. So we're still not done. Now, we're 10 days into it. The cost was quite substantial. I liked the product. But their service has been absolutely heinous and I have to keep tracking them done. The communication was absolutely awful. The installer told them it was a done deal. He is a contractor and he submitted his claim and got paid. The owner finally came out here and remeasured our house because the other guy wasn't too sure. What they've done has been good. I'm very happy with the windows. This company was recommended to us. Their pricing seemed reasonable. I liked their product and then it just turned into crap.

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It went very well and received the best value for replacement windows. I have had them for over 11 years and they work and look brand new. They seal very tight and and conserve energy.

Good price, good quality, quick job.

Sunshine Home Improvement always showed up on time when they said they were going to and I liked the price.

They had the best estimate and price for the job. They did the job beautifully and it was excellent service. They worked for about 5-6 days, all day, and at the end of the day they always cleaned up after themselves.

They were very prompt and responsible. The product was good and they were reasonably priced.

Excellent. I conducted business directly with the office, and I was provided a reasonable price for replacing my worn, etched vinyl with tinted/UV protected vinyl. There was no additional charge for replacing the broken latches on my window panels, and they sent me the one extra they had in stock , which was good as they overlooked two. Simple fix, but I still need to call them and try to get at least one more to finish my repairs. I dropped off the windows on Monday, and they promised they would be done by Friday. They called me Wednesday that the windows were finished.
I was very pleased to find someone who could help me with this -- most everyone else I contacted was trying to sell me an entire new porch or at least new glass windows at thousands and thousands of dollars.
They replaced the vinyl and the spline. This has turned my eyesore porch into a wonderful spot, and the tinted glass substitute vinyl keeps my porch ever so much cooler.
Very impressed. Thanks Sunshine!!!

Sunshine Home Improvement did a pretty good job on the windows. It was an ok price and pretty good quality.

On October 15, 2010 we contracted with Sunshine to install 14 Low E and Argon Gas windows. We had two sillnose that needed replacing and they were to hall off all material. We put down a deposit of $1954.00. On October 31, 2010 we added colonial grids to the windows on the front of the house to our order. After many weeks of waiting and several phone calls, someone from the office finally called to schedule the install. On the first scheduled day of the install no one showed up. We were told the whole crew was sick. Finally sometime in late December the "crew" showed up to start the installation. One of the two man team spoke a faint amount of english, the other appeared to not speak english at all. When asked about replacing the sillnose the response my husband got was "what is a sill". Needless to say we became very nervous at this point. Of the 14 windows we ordered several were the wrong size and two were not even close to the right size. The crew installed the windows they could, figured out how to replace the sill and left by the end of the day.

After I went around the house and inspected the work I had a sizable list of issues. One of the most significant issue was the fact that they used "non-paintable" silicone caulk around all of the windows and the trim. My next project was going to be to paint all of the trim. I was now in a place I could not do that. My husband called the office right away to complain and the owner David Blain scheduled an appointment. David came out right away and inspected the work, made a list of the issues, and promised to resolve them all - which included ordering some new windows to replace the ones that didn't fit or were installed wrong, and cleaning the caulk off the trim or to replace it if clean-up was not an option. (this was early January) Many phone calls (from us) later and they were finally going to send out their A Team to fix everything. Sometime between the January visit and the later April install/fix, I discovered that the one bathroom window was either poorly installed or didn't fix and there was a gap along the top where air, water, and snow was getting into the house. On the day the A Team was to arrive (Mid April finally), we waited for what seemed like forever for them to show up.... Oh, I forgot to mention that during this timeframe I read their entire contract and contacted an attorney. Their contract allows the homeowner some descent remedies, although I doubt they ever hold to them. When the first person arrived, it was the owner David. He said the crew was at the office loading the truck. Before the team even arrived David and I were having a fairly heated discussion about just what his contract said. Not sure that he really knows. He told me that he has an attorney and is not afraid of being sued. Once we came to a resolution and the team arrived, they were more professional, did a descent job, and got things finished. David threw in window wrapping for free and knocked about $600 off the price for our inconvenience. All in all, we ended up with new windows and a lower heating bill.

Now it seems like the story should end there..... but it doesn't. It is now November 2011, my son put a ladder up against the house to clean out the gutters. The ladder went through the siding (it's some sort of particle board type siding). A descent size hole. The siding directly under the bathroom window that I spoke of earlier is bubbled, for about 3 feet. Hubby says "do you think it's the roof", I say "nope it's the window". I then realize that this is exactly why the tile, directly under that same window on he inside, is cracking. I go inside push on the wall and it moves, the wall behind the tile is soft.

Initially David returns my husbands phone call and agrees to meet him and a contractor at our house. Both David and the contractor say they are not convinced the damage is the result of the window installation. David agrees to come back after the contractor has tore some of the damage out and they would re-examine the issue. We have no choice but to fix the damage, regardless of fault so we hire a contractor to complete the work. A couple of weeks later, after a clearer picture of the damage is uncovered, both the contractor and my husband call David. Many, many, many phone calls later, discussion with the States Attorney General about the business practices of this company and David finally returns a phone call. The contractor tells him that the damage is indeed the result of the window being open for so many months and that it will take appox. $3,000 to repair the damage. David is shocked by the price, which seems cheap in my opinion, especially considering the outside will have to be repaired, everything in between the outside wall and the bathroom, the bathroom (including 2X4, insulation, and all of the tile) and has once again ceased all contact with any of us.

Our next step is to report the company to the Better Business Bureau and to continue or claim with the Attorney General.

Last Sunday, when we got the awful winds, my bedroom windows ended up blowing out. I had glass all over my bedroom. They kept treating me like this was something I messed up. This was the biggest inconvenience ever. They didn't even offer a discount on their services after all the wrong scheduling and wrong orders. I even asked Marcia if they would discount my order for all the trouble and she said no.

20 windows replaced with crystal 500 series energy efficient windows. 15 double hung, 4 picture windows, 1 casement. Aluminum wrap on on all exterior trims, remove storm windows, removal and reinstall of blinds/drapes. wood rot repair, lifetime glass breakage warranty, all this included. Installation was done on 3 days. On first time about 16 windows installed. Installer's were co-operative but didn't wanted to do wood rot, finally they agreed to it but unhappily. They were not informed properly by the sunshine. just a little wood rot was only on the 2 windows. One of the window sash was broken, and 3 screens were shorter in size.. These installers said they will inform the company about broken window sash, short screens and installation of 4 windows remaining. I kept waiting for 3 days. I got call from sunshines account dept. asking if he can charge my credit card which was on their file. I said no, as the work is not completed. Then he forwarded my call to their scheduling dept. I got installation date after week and half. This installer installed remaining 4 windows. But he has to come back again to do outside trip aluminium wrap. He said he will inform about broken sash, 3 short screens and 1 damaged screen. I haven't got call from anyone from sunshine for 3.. 4 days. I also found out that double hung windows were leaking lot of air in the middle part of window sashes on a windy day. I called sunshine about all these issues, their service person come and looked air problem, broken sash and screens issue. About a month passed I called sunshine to see whats going on with my service order. We fixed the service date in couple of days. Got all work done, air problem fixed. All people looked very co-operative, nice to talk with. Only problem I had was this delay in getting work done. Sunshine is saying they got lot of work thats why this mis-communication would have happened. Windows look good. I haven't seen pella, anderson, champian windows. so I cant compare with them. I am not sure why those windows are soo expensive compare to this crystal windows.

They did a good job overall. However, they left all of these really sharp pieces of metal all over my kids room. The quality of the work was relatively good, there are some minor flaws but they're pretty good. One guy was really great but a couple of the workers seemed a bit clumsy and had to borrow my tools.

Things went really well. They did it quickly and they did a good job.

I was very pleased with David's responsiveness, the quality of the work, and professionalism of the workers. The windows look great, are energy efficient, and match the architectural detail of my house. These windows were by far the best buy and best bargain I found.