SERVPRO of Clay County

"This gentleman is not our customer, he apparently sold a house to a customer of ours that had a flooded basement from the summer monsoons due to faulty guttering and drainage. Our only contact with him was once on the phone, he never actually saw the damage but the tech did tell him the extent at that time and we told him we would provide a detailed bill as soon as we could. We were called out by the residents to dry the entire basement structure that was wet, not just clean a small area under a window. The homeowners were hoping to make an insurance claim but we informed them that it probably would not be covered since it was caused by groundwater runoff. The customer signed authorization forms directing us to go ahead with the work and they knew they would be responsible if insurance did not pay. It is my impression that they are trying to get him to pay and he is trying to get us to reduce the bill to less than $400. There was 425 sq ft of wet carpet with fungal growth visible on the backing, felt pad that had been wet multiple times and had a noticable odor, and approximately 5 sq ft of drywall that had visible fungal growth. All of this was removed, hauled off site, and disposed of. The whole area was disinfected and treated with an antimicrobial and 1 large commercial dehumidifier with HEPA filtration and 6 air movers were left for two days to dry the remainder of the structure. We did the initial work on Thursday, monitored the progress and repositioned the equipment on Friday, and monitored and picked up equipment on Saturday. All our charges are standard for our industry. The homeowner/resident was happy with our services when we left, in fact he kept trying to help carry equipment. We provided documentation of all this to the customer and the non-customer member but member refuses to correct his erroneous report. Nor has anyone made any payment on the account."

"THIS SERVPRO IS UNDER NEW OWNERSHIP SINCE THIS LAST REPORT. THE PREVIOUS OWNERS HAD LOST INTEREST IN THEIR BUSINESS AND WERE NOT DEDICATED TO CUSTOMER SERVICE. SINCE OUR PURCHASE OF THE COMPANY IN 2003, A COMPLETE TURNOVER IN STAFF HAS TAKEN PLACE. OUR NEW EMPLOYEES ARE PROFESSIONALLY TRAINED AND DEDICATED TO EXCELLANCE IN SERVICE. THE NEW OWNERS HAVE A POLICY OF COMPLETE CUSTOMER SATISFACTION AND TREAT EVERY CUSTOMER''S JOB LIKE IT WAS THE ONLY AND MOST IMPORTANT JOB. EMPLOYEES ARE TRAINED TO TREAT OUR CUSTOMER''S PERSONAL ITEMS AS IF THEY WERE THIER OWN VALUED HEIRLOOM POSSESIONS. SERVPRO IS A FRANCHISE OPERATION, EACH FRANCHISE IS ONLY AS GOOD AS THE FRANCHISE OWNERS THEMSELVES. OUR DEDICATION TO EXCELLENCE AND HIGH STANDARDS SET US APART FROM OTHER FIRE AND WATER REMEDIATION COMPANIES. WE STRIVE FOR PERFECTION ON EVERY JOB AND WHEN THAT STANDARD IS NOT MET WE DO EVERYTHING IN OUR POWER TO MAKE SURE THE CUSTOMER IS SATISFIED. SERVPRO''S GOAL : "LIKE IT NEVER EVEN HAPPENED". PLEASE CALL US FOR YOUR FIRE OR WATER DAMAGE MITIGATION AND REMEDIATION AS WELL AS HEAVY HOUSEHOLD CLEANING SUCH AS CARPET, UPHOLSTERY AND FLOOR CLEANING. WE ALSO SPECIALIZE IN MOLD CLEAN-UP AND STUCTURE DEODERIZATION. WE WOULD APPRECIATE THE OPPORTUNITY TO SERVE YOU. THANK YOU, LIZ & STEVE SHELLEDY OWNERS SERVPRO OF CLAY COUNTY 816-436-7420 SERVPRO OF LEAWOOD & OVERLAND PARK 913-381-6550"