Founded 2004 • With Angi since December 2008
Business Highlights
Veteran Owned & Operated
Emergency Services Offered
Eco Friendly
Wears MaskAmenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
yes
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 3255 reviews
james F.
09/22/2022
While Bill was here to give me an estimate on replacement, he was more thorough than the others that came to give bids. The price point was very reasonable and we were able to get on the schedule fairly quickly. Overall good experience.
Description of Work
Replace air conditioning unit and stand alone air handler
Category
heating & air conditioning/hvac
Michelle N.
05/18/2022
I don't generally leave reviews, but this p***** me off enough. I was given an appointment window of 1-5pm. I received a call at 4:15 from the assigned plumber and he was apologetic and said he could be there in an hour. I told him that I was going to have to leave shortly after and asked if I could reschedule. He said yes, we both tried calling the office, and no one answered either of us. When he called me back to let me know, he said he would make sure someone called me to reschedule. I never received a phone call, and I called them at 5pm on Sunday. A lady answered the phone and said she put me down for another 1-5pm appointment time on Monday. Monday at 5:20pm, I call to find out why no one is showing up. That lady says I'm not scheduled for Monday. When I keep persisting that I was supposed to be on the schedule, she says she sees that I was on the schedule for the day before (Sunday). I tell her that I called after 5pm so I couldn't have been scheduled. She tells me I was on the schedule for Sunday. I tell her to forget it, I'm going to get someone else for the job, and her response was "okay." No apologies, no desire to make things right or find out what was going on. Completely unprofessional. I had an issue that needed to be resolved as soon as possible (basement starts flooding every time I run the washing machine, dishwasher, or shower), and they wasted my time (not to mention that I had to take time off work to wait for them). I will never be using R-Mech for anything. Consider how incompetent their office is, I can't imagine the rest of the company doing any better.
Description of Work
Sewer/Main Drain Cleanout
Category
sewer cleaning, drain cleaning
Kyle O.
03/01/2021
Michelle G.
01/10/2021
Great, there was a blown fuse that he replaced.
Description of Work
Furnace stopped working
Category
heating & air conditioning/hvac
Service Provider Response
Thanks for taking the time to leave a review of your experience with us!! We are delighted we were able to resolve the issue quickly and that your home is warm in this weather!bruce C.
12/22/2020
Called R-Mech on Monday and they had Adam come out soon after the call. Adam was fantastic in explaining the work necessary. Started the project the next day, Tuesday morning. Adam and the crew did a great job getting the work done Tuesday and most importantly prior to the upcoming holiday! Appreciate Adam's efforts and those other team members involved in the repair. Will use R-Mech for all future plumbing needs. Very responsive and customer focused.
Description of Work
Old cast iron underground pipe under basement floor had deteriorated and as a result, the blocked line was unable to be cleared. Required the replacement of 2 different pipe sections, very labor intensive.
Category
plumbing, drain cleaning
Service Provider Response
Thank you, [Member Name Removed]!!! We are so pleased that we could resolve your needs quickly and get you on to the wonderful holiday season !!! Thank you for your kind review and letting us be your home comfort partner!!pamela C.
11/12/2020
Corry at R-Mec was professional and knew what he was doing. He wore foot booties and a mask. Friendly and efficient. I needed a new control panel on my furnace. Also, the company was great at responding to my call in a timely manner. Getting ready to call them again for an unrelated project because now I trust how they do business.
Description of Work
furnace repair
Category
appliance repair, heating & air conditioning/hvac
Service Provider Response
Thank you, [Member Name Removed] has been a treasured asset to our team and we are thrilled he resolved your needs quickly for your homes comfort! We are always here for your service needs!William T.
10/19/2020
CATHERINE M.
10/16/2020
R-Mech has done great work for me in the past and this service call was no different, their technicians are skilled, friendly, and communicative. This company just follows through with everything they do to deliver good service that just seems to be lacking in so many other companies today.
Description of Work
two drain strainers for cast iron kitchen sink
Category
appliance repair, plumbing
Service Provider Response
Thank you, [Member Name Removed]!!! We highly value your friendship and appreciate you!!!Douglas A.
06/25/2020
Great service. Called at 9am hoping for an appointment before the weekend. They said a service tech would be there before 1:00 today. He showed up at 10:30. He needed to return to his shop for a part but was back quickly and done by noon. Professional and affordable.
Description of Work
Replaced thermocouple on tank water heater
Category
appliance repair, water heater repair
Service Provider Response
Thank you for the great review [Member Name Removed]!!! We are so delighted your repair was quickly and efficiently handled!!Stephanie G.
06/23/2020
well, I sent about 4 or 5 requests for help, and I never got a response from them. Nothing has been worked on and my A/C is still not working. I have wasted lots of time waiting for a callback or email...anything and I got nothing
Description of Work
I needed my A/C system worked on
Category
appliance repair, heating & air conditioning/hvac
Service Provider Response
Hello, [Member Name Removed]. Your request was submitted on a Sunday afternoon with the work needed listed. In the request, you cited you would prefer to be contacted by email. You were emailed back within 2 hours from the email you submitted requesting you to respond or call us to set an appointment. We did not hear back from you. I apologize if you feel this was dereliction, but as we are a no-hassle company we do not attempt repeated contact with our customers. We received another online request from you on 6/17/2020 and you spoke with a CSR on duty. There is no record of an appointment being scheduled for you. We are willing to send a technician to you to diagnose your issue if you would like to schedule. As you have requested contact by email in writing, we are not allowed to call you. Again, I apologize if you feel the service you expected was not rendered. I thank you for the review and the feedback.-SheriKimberly F.
06/11/2020
Jeffrey P.
06/01/2020
Louis R.
05/15/2020
I chose R-Mech partially because their website (r-mech.com) very prominently advertises their COVID-19 response, including "wearing gloves, masks and providing no-signature work orders." All of this sounded good to me, since no one other than my family members had been allowed inside our house for several weeks. However, during both of two visits, their technician failed to follow these actions. He never put on a mask, even when I greeted him at our front door wearing one myself. He also asked me to sign the work order by drawing with my finger on his cell phone. (I don't recall whether he wore gloves). Very disappointing. Regarding price, I was further disappointed to see that they offered a toilet replacement service for over $150 cheaper as an Angie's List Deal just a few days after they completed my job. While the work itself was performed adequately, I won't be using them again.
Description of Work
Toilet replacement
Category
plumbing
Kevin O.
05/04/2020
I had R-Mech check out my furnace and a/c several times over the past years, and was impressed with how thorough they were. This year I had them out to replace both, and couldn’t be happier. The new furnace and a/c are far and away better than what I had before. The installers were great guys, and had the job done earlier than expected. These new units are nothing like the old ones the builder installed 18 years ago, much more efficient and powerful. The service tech had to load a firmware update for the a/c, and these guys really know their stuff. Highly recommend R-Mech if you’re looking for an annual checkup or a replacement.
Description of Work
New furnace and a/c
Category
appliance repair, heating & air conditioning/hvac
Service Provider Response
[Member Name Removed], Thank you very much for being a long term customer. We appreciate yuour business very much. Now that you have that awesome warranty, we shall see you again over the years to take care of you. Thank You Brad Chirnisde, Ownerpatrick F.
04/30/2020
R-mech came on time and were professional. After he was here a few minutes he got the heater and ac unit to work but it wouldn’t continue to work. He said the furnace worked fine but the ac coil was clogged and would be approximately $3000 to fix and he suggested a new unit. After a quote of approximately $5100 for a new ac unit the tech left and came came back for a picture. After a few minutes he said he tried to get the heat pump to work as a stand-alone unit. He said it seized up and was now broken beyond repair. He said he talked to his boss and he approved a lowest offer of $1100 off the normal price of $8500 for a complete 13-14 seer system. I got 3 other quotes and decided to use Midwest who installed a seer 17 system for approximately $7300. This included the same basic extra needed work plus blocking off 2 vents, a $600 chimney flue, and a approximately $460 WiFi thermostat control unit. You can see why I chose the other company who offered a much better unit plus a significant amount of extras for approximately the same price.
Description of Work
Hvac diagnostics
Category
appliance repair, heating & air conditioning/hvac
Nick G.
12/19/2019
KATHLEEN D.
11/04/2019
Everything went very well. Ray came out and explained options on a Wednesday. We got several bids from other companies. R-mech was by far the most competitive in price. Leonard and Chris came out on Monday and did the furnace installation. Everyone was excellent! This company also installed a new water heater about a year ago and that installation went very well too!
Description of Work
furnace installation
Category
heating & air conditioning/hvac
Service Provider Response
Thank you so much, [Member Name Removed],for your kind review of your experience. It has truly been R-Mech'[Member Information Removed] pleasure to be your home comfort partner. We value your patronage and appreciate you!!Rob F.
09/24/2019
Great work! Service tech called first, arrived on time and completed work with a very short time.
Description of Work
Replace outside faucet bib.
Category
plumbing
Service Provider Response
Thank you, [Member Name Removed]!! We appreciate the opportunity to provide you with a quick, accurate resolution!!JACK & JUANITA E.
09/11/2019
They installed a toilet. It never work properly. We verbally asked many times to get it fix. They came today but we did not used their service. They came and stated it is working correctly. But it continue to not work. They offer to repair it with a new toilet for $500. We don't feel it was done right the first time. Feel like they sold us a defect toilet the first time.
Description of Work
toilet repair
Category
plumbing
Tim M.
08/22/2019
Patrick C.
08/02/2019
Joe D.
07/04/2019
Well done! After I looked at DIY versions of this cleaning on-line, I decided to leave it to the pros. I'm glad I did
Description of Work
Tankless water heater flush and cleaning
Category
plumbing, water heater repair
Service Provider Response
[Member Name Removed]- Thank you for giving us the opportunity to provide you with your tankless water heater maintenance and your kind review. Next time you need service, ask about our service agreements that include maintenance reminders! Thank you!Teresa T.
05/15/2019
Jack was gracious and thorough. He explained what he was doing and the results of each test. He was knowledgeable and answered all of my questions. This check included hosing off and removing debris, unlike some competitors who charge extra. I was very pleased with the service.
Description of Work
AC maintenance check
Category
heating & air conditioning/hvac
Service Provider Response
Hi Mrs. [Member Name Removed], it was really great working with you as well. Jack loves what he does and that shows every time he goes to a customer home. He is recognized often for his knowledge and customer service. R-Mech also appreciates the recognition and we truly believe that a full tune-up and assessment is the key to keeping your unit working longer. We hope you asked about our S.A.F.E Membership but if not definitely bring it up next time we talk.Sarah H.
05/10/2019
I was satisfied with everything except the quote given in advance. They did not quote me the $49 diagnostic charge, which was to be added to the $99 quoted for the snaking of the drain.
Description of Work
Clogged drain in basement
Category
plumbing, drain cleaning
Service Provider Response
Hi [Member Name Removed], Thank you for taking the time to give us an A on the work completed as well as the concern. R-Mech Heating, Cooling & Plumbing appreciates you choosing us and are so happy the uncommunicated cost didn't hinder your opinion of the service provided. However we do fully apologize for not providing the right information before we came out to do the work. We will absolutely use this as a training and learning opportunity.Geraldine S.
04/29/2019
I had them check for water leaks because my water bill is excessively too high. R-Mech sent a plumber out within a day or 2. The technician was on time, listened to my concerns and checked the lines in the whole house. He explained that 1 of the stools was seeping water and fixed it, and there were no other problems. He pointed out a couple of things that needed to be changed due to wear and tear. I am waiting for the next water bill to see if that fixed the problem.
Description of Work
Whole house checked for leaks in the plumbing.
Category
plumbing
Service Provider Response
Hi Mrs. [Member Name Removed], thank you so much for taking the time to give us a review and some feedback. R-Mech Heating, Cooling & Plumbing strives to make our customers experience nothing but the best. We want you to fully understand what is happening and why. Do not hesitate to call us again if that water bill still seem like an issue.Phone
Address
1425 Agnes Ave
Kansas City, MO 64127
Other Information
Services offered
Services not offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
Health & Safety Measures
We will wear masks and gloves when we visit your home
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.
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